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BEP 15 – Telephoning: Handling a Problem

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

Transcript & Study Notes.

BEP Business News 02 (Transcript) – Cultural Awareness

Today, more than ever business success requires intercultural awareness and effective cross cultural communication skills.Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be full of obstacles. One wrong move or basic misunderstanding could ruin or delay months of work.Understanding and appreciating intercultural differences promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens business opportunities.Follow this link for great tips on business etiquette, customs and protocol for doing business worldwide: www.executiveplanet.comTranscript & Study Notes.

BEP Business News 01 (Transcript) – Communication at Work

The first of our regular business English news podcasts for English learners looks at how people communicate at work and the different factors that can effect how communication takes place. The news story is followed by a discussion of the key English vocabulary and an explanation of the meaning of the words in the context of this article.

We suggest that you first listen to the reading and make a note of any words you are not familiar with. Then read a copy of the article and see if you can guess the meaning of the words by looking at how it is used. Finally, listen to the explanation and discussion of the vocabulary and see if you guessed correctly. You can get a transcript of the artcile by clicking the link below (right-click to save and download).

Transcript & Study Notes.

BEP 102 (Transcript) – Presentations: Signposting your Presentation

Signposting is informing listeners about what is to be presented in a presentation, and constantly informing listeners as to where they are during your presentation.

The term “signposting” comes from signs posted on street corners, which tell travelers where they are and where they are going. In presentations, signposting is informing the listener as to what things are going to be talked about, and when sections have been completed and new sections are begun.

Transcript & Study Notes.

Online Activities & Exercises

BEP 101 (Transcript) – Presentations: Making your Introduction

Making a good introduction to your presentation is key to getting your audience’s attention. This Business English Podcast episode looks at the language used in making an internal presentation during a videoconference and particularly the language used to make your introduction.

Transcript & Study Notes.

Online Activities & Exercises