客户服务

BEP 140 – Dealing with Problems over the Phone

学习商务英语以在电话上讨论问题.

八月 29, 2009

BEP 124 – 旅游英语: 签出酒店

Learn English for travel and language for checking out of a hotel in English.

一月 3, 2009

BEP 88 – 打电话: 预订旅游票

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

行进 8, 2008

BEP 80 – 旅游英语: 入住酒店

入住酒店是旅行的另一个重要组成部分, whether it's for business or for pleasure. This episode follows…

一月 13, 2008

BEP 79 - 旅行: 预订酒店

Today's Business English Podcast lesson is on making a hotel reservation.

一月 6, 2008

BEP 54 - 客户服务: 处理投诉 2: 解决投诉

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

六月 23, 2007

BEP 53 - 客户服务: 处理投诉 1: 移情

良好的客户服务对于任何行业的成功都至关重要, but it is particularly important in the service and hospitality…

六月 19, 2007

BEP 23 – 打电话: 处理困难的客户

在最近的商务英语播客中 (BEP 22), we looked at how to deal with technical problems when speaking on…

十一月 29, 2006