BEP 182 – 处理危机 4: 向前进

This Business English Pod lesson is the final part in our series on handling a crisis. We’ll see how to start moving forward after the first phase of a crisis has passed.

A crisis is a stressful situation. People are under pressure and meetings or conversations can be tense. But if everyone maintains the same goal, and a good leader gives direction to a group, a crisis can be overcome. And overcoming a crisis means talking about how to move forward.

在我们的最后一集中, we heard a conference call, as the team of Frank, 麦克风, 沙, 莫妮卡, and Simone re-evaluated the situation and tried to gain some perspective. They talked about how the crisis has been handled, and things became a little tense, especially between Simone and Mike.

在这一集, we’ll continue with that conference call. Mike and Simone continue to disagree, while Sandy and Monika try to support Mike, and Frank tries to take control of the situation. Let’s listen as they figure out how to move forward at this stage of the crisis.

听力问题

1. What does Sandy say about the company’s history?
2. According to Monika, what are the local people worried about?
3. What does Frank think about the group of people?

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BEP 181 – 处理危机 3: 获得观点

这是我们的第三 商务英语播客 处理危机系列. 在危机的第一部分, 可能会有很多混乱和活动. 但是如果你通过那部分就可以了, 接下来是什么?

在关键阶段之后的某个时刻, 人们将聚在一起重新评估情况. 团队合作很重要. 人们需要共同努力以应对危机. 如果没有, 如果他们不同意并尝试朝不同的方向前进, 这对公司不利. 团结是绝对必要的. 需要良好的领导才能尽早建立这种团结, 但是要保持良好的团队合作精神.

在上一课中, 我们听到生产工程师Mike与新加坡通信副总裁交谈, 莫妮卡. 她从迈克那里获得了有关事故的一些信息,并制定了沟通计划. 那仍然是危机的关键阶段.

在这一集, 在关键阶段之后,我们将听电话会议. 现在该考虑发生了什么并重新评估情况. 我们会听到迈克和莫妮卡, 以及美国老板弗兰克(Frank), 桑迪工厂经理, 还有一个叫西蒙妮的律师. 让他们倾听他们试图获得对危机的看法并弄清楚他们到目前为止如何处理局势.

听力问题

1. 迈克为什么对西蒙说“对不起”?
2. Monika想在讨论中重点关注什么?
3. 桑迪对西蒙妮的担忧有何看法?

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技能 360 – 外交和直接语言

在这个 商务英语技能 360 一课,我们来看看在危机中使用的语言. 在上两课中 (BEP 179BEP 180), 我们听了一个处理严重危机的团队: 工厂发生事故. 您可能已经注意到有些人对他们使用的单词非常谨慎.

危机是一个敏感的情况. 情绪高涨,人们处于边缘. 如果您做错了话或说错话,就有可能发生冲突. 同时, 时钟在滴答作响,您可能没有时间去处理每个人的感受. 由于这些原因, 你在外交和直接之间有很好的平衡.

所以, 什么时候应该外交,什么时候应该直接? 出色地, 您需要评估情况并确定最佳方案. 外交语言可以保护人们的感情. 它还可以避免冲突并建立信任. 这些在危机中都可能非常重要, 当每个人都需要制定计划时. 另一方面, 直接语言可以显示出紧迫感和严肃感, 它可以防止混乱. 这些在冲突中也很重要, 当事情必须迅速发生而误解是不可行的. 记住要当好危机经理, 您需要根据情况调整风格和策略.

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BEP 180 – 处理危机 2: 制定策略

在本商务英语Pod课程中, 我们将看到在处理危机时制定战略和计划的重要性.

任何危机都是对企业实力的考验. 更加具体, 这是对商界人士的考验. 没有什么比危机更能告诉我们谁能承受压力,谁会崩溃. 您的企业能否顺利度过危机? 您是否拥有具备正确领导技能和决策能力的人员来成功应对危机?? 让我们看看我们的团队如何处理事情.

我们的最后一集是关于在危机中控制. 我们听说桑迪和迈克向他们的老板弗兰克报告了一场工厂事故. 弗兰克很好地处理了危机的早期部分. 他让他的员工冷静下来, 给了他们明确的命令, 并向他们保证.

今天, 我们将看到他们如何制定应对危机的策略. Mike 已被指示致电该公司在新加坡的通讯副总裁. 她的名字叫莫妮卡静, 她会在评估问题和制定未来计划时表现出一些清晰的想法.

听力问题

1. 迈克和谁谈过这件事?
2. 如果情况真的很糟糕,迈克说可能会发生什么?
3. 莫妮卡希望迈克在与其他人联系时做些什么?

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BEP 179 – 处理危机 1: 控制

This is the first in a series of Business English lessons on handling a crisis.

Imagine this: it’s four o’clock in the morning and you’re sound asleep. 电话响了. It’s one of your managers. There’s been a terrible accident! 你是做什么? 你说什么?

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.

Good crisis management is the key. Your success and reputation depend on it. 那么在这节课中, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.

We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.

听力问题

1. Why isn’t Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?

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