This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (那是, too much) of the work in his department. 格里, Ben’s manager, talks with him to solve the problem.

在第一集中, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.

在這一集, we’ll pay attention to how Gerry and Ben work together to come up with a solution. 尤其, we’ll focus on how they state common goals, raise concerns, and agree action.

我們上次停下來的地方, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.

聽力問題

1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?

Download: Podcast MP3

人們並不總是相處融洽, 所以處理衝突是任何工作的一部分. 並且經常, 工作上的分歧就像在走廊上的非正式討論一樣得到解決, 就像他們在會議室一樣. 所以, 在這個關於解決衝突的兩部分系列中, 我們將學習有用的語言來討論和解決分歧.

我們不會關注公司之間或組織內部的重大衝突, 而是我們所有人為了在工作上取得成功而必須處理的日常分歧.

在聆聽中, Elegant是一家設計和製造衛浴潔具的公司 – 水槽, 洗手間, 等等. Ben 最近加入 Elegant. 當他開始的時候, 他被許諾 Elegant 會僱人來幫助他分擔工作量, 但相反，他幾乎所有事情仍然都是自己做. 他也被承諾有機會做一些課程設計, 但他的經理, 格里, 堅持密切監督本的所有工作. 本感覺自己比辦公室裡的其他人更努力工作: 晚上他總是最後一個離開部門. 但他不覺得自己的努力得到認可.

當你聽, 注意格里和本來用來處理這種分歧的語言.

聽力問題

1. 格里說他想“非正式地坐下來好好討論一下。”
2. 你認為這是什麼意思? 壓力是指令人疲倦且, 也許, 惱人的.
3. 格里所說的「變得有點緊張」是什麼意思？?” What solution does Gerry propose?

Download: Podcast MP3