客戶服務

BEP 140 – Dealing with Problems over the Phone

學習商務英語以在電話上討論問題.

八月 29, 2009

BEP 124 – 旅遊英語: 簽出酒店

Learn English for travel and language for checking out of a hotel in English.

一月 3, 2009

BEP 88 – 打電話: 預訂旅遊票

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

行進 8, 2008

BEP 80 – 旅遊英語: 入住飯店

入住飯店是旅行的另一個重要組成部分, whether it's for business or for pleasure. This episode follows…

一月 13, 2008

BEP 79 – Travel: 預訂酒店

Today's Business English Podcast lesson is on making a hotel reservation.

一月 6, 2008

BEP 54 - 客戶服務: 處理投訴 2: 解決投訴

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

六月 23, 2007

BEP 53 - 客戶服務: 處理投訴 1: 移情

良好的客戶服務對於任何行業的成功至關重要, but it is particularly important in the service and hospitality…

六月 19, 2007

BEP 23 – 打電話: 處理困難的客戶

在最近的商務英語播客中 (BEP 22), we looked at how to deal with technical problems when speaking on…

十一月 29, 2006