商務英語播客 / 溝通 / 頁 14

BEP 149 – 在多元文化團隊中工作 (部分 1)

先進的, 商務英語, 溝通, 文化, ESL 播客 /

This is the first in a two-part Business English Pod series on working in multicultural teams.

在現今世界裡, it’s common to work with people from different cultures. And since effective business depends on clear communication, it’s important to consider different aspects of culture. Your colleagues may do business differently than you do. 所以, knowing more about intercultural communication can help your work go more smoothly and avoid any misunderstandings.

在這一集, we’ll go over some points to consider for working in a multicultural team. We’ll look at general business culture, specific business customs, levels of formality, and local cultural awareness. And since food is often served in business settings, we’ll talk about that, too.

We’ll be listening to, a manager at a biotechnology company based in the United States. Although Ming is originally from China, he has worked for many years at the head office in New York and is now heading to Brazil to manage a team of international researchers. 在這一集, Ming is preparing for his trip by talking to a colleague, Tanya, who lived and worked in Brazil for 3 年份.

聽力問題:

1. What has Ming heard about Curitiba?
2. What does Tanya say about relationships in Brazil?
3. What honorary title does Ming ask about?

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BEP 95 – 溝通: 解決衝突 (2)

先進的, 商務英語, 溝通, ESL 播客, 管理英語 /

This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (那是, too much) of the work in his department. 格里, Ben’s manager, talks with him to solve the problem.

在第一集中, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.

在這一集, we’ll pay attention to how Gerry and Ben work together to come up with a solution. 尤其, we’ll focus on how they state common goals, raise concerns, and agree action.

我們上次停下來的地方, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.

聽力問題

1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?

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BEP 94 – 溝通: 解決衝突 (1)

先進的, 商務英語, 溝通, ESL 播客, 管理英語 /

人們並不總是相處融洽, 所以處理衝突是任何工作的一部分. 並且經常, 工作上的分歧就像在走廊上的非正式討論一樣得到解決, 就像他們在會議室一樣. 所以, 在這個關於解決衝突的兩部分系列中, 我們將學習有用的語言來討論和解決分歧.

我們不會關注公司之間或組織內部的重大衝突, 而是我們所有人為了在工作上取得成功而必須處理的日常分歧.

在聆聽中, Elegant是一家設計和製造衛浴潔具的公司 – 水槽, 洗手間, 等等. Ben 最近加入 Elegant. 當他開始的時候, 他被許諾 Elegant 會僱人來幫助他分擔工作量, 但相反，他幾乎所有事情仍然都是自己做. 他也被承諾有機會做一些課程設計, 但他的經理, 格里, 堅持密切監督本的所有工作. 本感覺自己比辦公室裡的其他人更努力工作: 晚上他總是最後一個離開部門. 但他不覺得自己的努力得到認可.

當你聽, 注意格里和本來用來處理這種分歧的語言.

聽力問題

1. 格里說他想“非正式地坐下來好好討論一下。”
2. 你認為這是什麼意思? 壓力是指令人疲倦且, 也許, 惱人的.
3. 格里所說的「變得有點緊張」是什麼意思？?” What solution does Gerry propose?

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BEP 65 – 銷售英語: 提問技巧 (2)

商務英語, 溝通, ESL 播客, 銷售英語 /

這是有關提問技巧的商務英語播客課程的第二部分. 上次在 BEP 64 我們研究了閒聊並透過開放性問題收集信息, 透過探究性問題獲取具體資訊並透過表現出興趣來引導對話.

這次我們要學習幾個更進階的提問技巧, 包括直接問題, 從不善於交流的人那裡獲取訊息, 反思性問題, 引導談話, 和假設性問題, 建議可能採取的行動. 這些技術共同構成了一系列技術，可用於深入了解您需要的信息.

您會記得, 傾聽發生在客戶需求分析中: 布拉德, 來自化學塗料生產商 Forrest and Brown, 正在拜訪他的客戶安迪. 安迪的公司, 斯特拉托斯, 組裝用於消費性電子產品的電路板.

在......的最後 部分 1 , 布拉德剛剛使用了一個探究性問題來確定安迪的公司專注於哪些確切類型的產品. 當他發現 Stratos 正在生產大量電視板時, 布拉德決定按照這個順序提問. 正如我們將看到的, 這是因為電視非常適合 Brad 的產品.

他們所說的具體電視類型是液晶電視, 通常稱為平面電視.

聽力問題

1) 液晶電視會產生大量熱量. 為什麼這對布拉德的推銷很重要?
2) Andy 在選擇保形塗料來保護 Stratos 生產的電路板時的主要優先事項是什麼?
3) 布拉德希望賣給安迪的塗層的主要優點是什麼?

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BEP 64 – 銷售英語: 提問技巧 (1)

商務英語, 溝通, ESL 播客, 銷售英語 /

Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used to “drill down to” – 那是, get to or uncover – the information you want.

In today’s Business English listening Brad is a sales manager for Forrest and Brown, a producer of innovative industrial coatings and glues. Coating refers to a chemical that is applied to the outside of something to protect it. 例如, paint is a type of coating. Forrest and Brown produces “conformal coatings”; this type of coating is used to protect printed circuit boards, or PCBs. PCBs are small flat boards covered with wiring and electronic parts. Almost all electronic devices – TVs, CD players, phones – have them.

Today Brad is visiting Andy, who is a production manager for Stratos, an assembler of PCBs that are used in household items. We can say that Andy is Brad’s “prospect” – the person he wants to sell to.

Let’s listen to how Brad asks Andy questions to analyze Stratos’ 需要.

聽力問題

1) What does Brad think of the Stratos facility?
2) How long has Stratos been located in its current location?
3) What kind of devices does Stratos produce circuit boards for?

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