歡迎回到 技能 360 今天關於高效語言學習者習慣的課程.
有些人似乎很容易掌握語言, 而其他人奮鬥了多年卻似乎無法掌握? 出色地, 您可能會認為這全是人才, 有些人只懂語言, 而其他人沒有. 人才是其中的一部分, 但只有一小部分. 實際上, 大多數在學習語言方面做得很好的人不一定比其他任何人都聰明, 他們只是有好習慣.
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實踐 銷售英語 在我們的“銷售超級碗”遊戲中以英語向客戶銷售. 開始 遊戲.
您可以在這些課程中復習此遊戲中的所有銷售語言和技術:
BEP 279 – 銷售流程 1: 制定你的方法
BEP 280 – 銷售流程 2: 了解客戶需求
BEP 287 – 銷售流程 3: 滿足需求的解決方案
BEP 288 – 銷售流程 4: 處理疑問
BEP 298 – 銷售流程 5: 處理挫折
BEP 299 – 銷售流程 6: 售後跟進
歡迎回到Business English Pod，今天的課程是在 英文出售.
在打折, 當客戶同意購買您所售商品時，您的工作不會結束. 好的銷售人員了解跟進的重要性, 確保客戶滿意, 並幫助他們了解他們的新產品或服務. 畢竟, 快樂的客戶繼續成為客戶, 向現有客戶銷售更多商品比尋找新客戶容易.
您如何確保客戶滿意? 一方面, 您可能需要向他們保證，向他們出售的產品是正確的解決方案. 他們可能擔心質量或可靠性, 您的工作就是清楚地告訴他們，他們沒有什麼可擔心的.
但是有時候客戶的產品有問題, 您需要解決的問題. 在這種情況下, 重要的是要自信地說他們將有一個快速的解決方案. 除了這些擔心, 如果您可以使用清晰的語言向客戶展示他們的產品如何運作，這將非常有幫助. 您可能還會提供其他提示，以改善他們對產品的體驗. 最後, 我們經常討論客戶在使用產品時不應該做的事情.
在今天的對話中, 我們會聽到亞倫之間的售後跟進對話, 伊娃, 和戴夫. Eva is the manager of a hotel with a new café, 酒吧, 和餐廳. Aaron has just sold them refrigerated coolers for the café and bar. 戴夫（Dave）是負責酒店裝修的承包商. 亞倫正在與伊娃（Eva）和戴夫（Dave）交談，以確保安裝冷卻器後一切正常.
聽力問題
1. What does Aaron promise when Dave points out that there is a “kick plate” missing?
2. 亞倫在清潔展示櫃時有什麼特別提示?
3. 亞倫用什麼表情來警告伊娃不要將玻璃門強行拉開?
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Welcome back to Business English Pod for today’s lesson on dealing with setbacks near the end of the 銷售流程.
Working in sales can be really tough. Sometimes you put a lot of hard work into the process but still things don’t work out the way you want. You might understand your customer’s needs and propose a great solution. But still, some customers might not see the value of what you’re offering.
在某些情況下, that means they decide not to buy what you’re selling. 在其他人, it means they don’t completely accept your price or terms. 無論如何, you’ll need to be prepared to deal with these kinds of setbacks. 畢竟, a good salesperson is not just a good talker, they can adapt and face challenges with confidence.
One part of dealing with setbacks is responding to the bad news with understanding and a positive attitude. Tell the customer you understand their concerns and let them know you’re still interested in doing business in the future. And you should be careful not to use language that shows disappointment or frustration.
If you have to negotiate on the price or terms, you need to proceed carefully. Sometimes you might agree with hesitation, making sure to tell the customer why something might be difficult. And sometimes you’ll need to stay firm, while remaining polite and friendly. It’s also a good idea to know the language we use to offer something, such as little extras that will make the customer happy. 最後, at this point in the sales process, you will often have to discuss or make suggestions about the schedule and timelines.
在今天的對話中, 我們將重新加入亞倫, who works in sales for a commercial refrigeration company. Aaron has been trying to sell cooling systems to a hotel undergoing remodeling. He has offered some great solutions and overcome some obstacles, and now he’s about to hear the customer’s decision. Aaron is talking on the phone with Eva, 酒店經理.
聽力問題
1. How does Aaron respond when he first hears Eva’s decision?
2. What does Aaron emphasize about the deli cases in response to Eva’s concerns about the price?
3. What extra does Aaron offer to Eva to help push her to accept the price?
Download: Podcast MP3
在這個 金融英語詞彙課, 我們來看看 商務英語詞彙 與公司融資相關.
公司可以透過債務融資尋求持續融資, 或貸款, 需要抵押品的. 或者他們可能會使用保理和信用額度來快速獲取現金. 其他資金來源包括眾籌和公開募股, 公司出售股份.
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