Welcome back to Business English Pod for today’s lesson on understanding your customer’s needs in the sales process.

As a salesperson, you can’t just walk up to a customer and start pitching your products. How do you know the customer actually needs your products? And why would the customer buy from you without knowing anything about you? Không, the sales process doesn’t start with a pitch. It starts with making your initial approach and getting to know your customers, which is what we looked at in our last lesson.

So what come’s next? Tốt, once you’ve made your initial approach, you can move on to understanding the customer’s needs. And that’s what we’ll focus on in this lesson, because if you understand what the customer needs, then you can offer them the right solutions.

What are the techniques we can use to learn about a customer’s needs? Tốt, today we’ll cover several, including how to ask direct questions, present alternatives, and ask about priorities. We’ll also look at proposing the next step and asking about buying authority. Khi bạn đã làm xong những điều này, you can move on confidently to matching your solutions to their needs.

Trong cuộc đối thoại hôm nay, we’ll rejoin Aaron, a salesperson with a commercial refrigeration company. He’s talking to a couple of potential customers at a new hotel: Eva, the hotel manager, and Robin, the head chef. Eva and Robin have just given Aaron a tour of the hotel’s restaurant, quán ba, and café. Aaron has learned a bit about their plans and now he wants to know more about their specific needs.

Câu hỏi nghe

1. Which area of the hotel does Aaron present an alternative option for?
2. What are Eva and Robin’s two major priorities?
3. What does Aaron say he is going to do next?

Premium Members: Study Notes | Online Practice | PhraseCast | Mobile Quizzes

Download: Podcast MP3

Chào mừng bạn trở lại Business English Pod cho ngày hôm nay bài học tiếng anh thương mại on making your initial sales approach.

Sales is right at the core of business. It’s how you connect people with products, and turn products into profits. But most sales aren’t made with a single conversation. There’s a process involved. This process involves many different steps, and at each step, a good salesperson has to use their skills to keep the process moving forward.

Trong bài học này, we’ll focus on the initial step of the sales process: making the approach. This is when you talk to the potential customer for the first time. You want to establish a good rapport and ask some questions to start learning about their needs. We’ll learn how to compliment a prospect and ask open-ended questions. We’ll also cover how to show interest to get more information, show that you’ve done some background research, and reference other business connections. Với những kỹ năng này, you can get off to a good start with your prospect.

Trong cuộc đối thoại hôm nay, we’ll hear a salesperson named Aaron, who works for a company that sells refrigeration and cooling equipment. Aaron is visiting a new hotel in Thailand and talking with Eva, the hotel’s manager and Robin, the head chef. He has arranged to visit the hotel and hopes to start building a relationship and finding out about their needs.

Câu hỏi nghe

1. How does Aaron compliment his prospective customers?
2. What does Aaron show interest in to get more information?
3. What business connection do Aaron, Robin, and Eva have in common?

Premium Members: Study Notes | Online Practice | PhraseCast | Mobile Quizzes

Download: Podcast MP3