This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (đó là, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.
Trong tập đầu tiên, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.
Trong tập này, we’ll pay attention to how Gerry and Ben work together to come up with a solution. Đặc biệt, we’ll focus on how they state common goals, raise concerns, and agree action.
Lần trước chúng ta đã dừng lại ở đâu, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.
Câu hỏi nghe
1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?
Download: Podcast MP3
