In this English Video vocabulary lesson, we’ll look at business English vocabulary for international trade. International trade is a cornerstone of our global economy, as goods are constantly flowing by air and ship around the world. In this lesson, we’ll look at how it all works. Along the way, we’ll learn key vocabulary related to the process of international trade.
Imagine you’re in a meeting. You are expressing your opinion about something, when a colleague across the table interrupts you. He disagrees with what you’re saying, and he’s determined to make his point. What do you do? Do you sit back and smile? Or do you accept the challenge and defend what you’re saying?
This situation plays out every day in every office. Sometimes the discussion remains calm and the people remain diplomatic. But other times the conversation becomes more heated. At a certain point, it doesn’t seem like a conversation any more but an argument. People interrupt each other, they criticize and accuse, they defend themselves, and they become emotional.
Arguments are a normal part of working life. You can’t avoid them, so you’d better be prepared for them. In our last episode, we looked at several techniques for holding your own in an argument. Today we’ll look at several more key skills, including how to defend yourself against an accusation, how to correct someone, and how to dismiss trivial points. We’ll also learn about rephrasing another person’s words in an argument and bringing an argument back to a reasonable place.
We are going to rejoin Paula, Gavin, and Matt, who have been talking about a promotional event put on by their department store. The event wasn’t as successful as they had hoped for and Matt, Gavin and Paula’s boss, wants to figure out the reasons why the event failed. However, Paula and Gavin seem more intent on arguing about who is responsible rather than why the event was a failure.
Listening Questions
1. What does Paula think Gavin could have done to give input on the planning of the event?
2. What does Paula think is not worth discussing?
3. What does Matt want to figure out?
Does everyone in your office always agree all the time? When someone makes a suggestion, does everyone just smile and nod in agreement? When you bring forward an idea, do people just accept it? Well, if you answered “yes” to any of these questions, you are in an extremely unusual workplace. People are people. And people butt heads. They disagree, they argue, and they fight. You can’t get around it. But you can learn to deal with it.
To hold your own, you need to learn how to argue effectively. If you’ve got an opinion, you need to defend it. And if you have a problem with something a colleague has done, you need to let them know. This can make for some difficult discussions and meetings, but this is just a part of life and business.
So how can you argue effectively? Well, you need several skills which we’ll look at today. We’ll learn how to interrupt someone, finish something we’re saying after someone else has interrupted us, and cast doubt on something someone has said. We’ll also learn some useful expressions for backing up an accusation and trying to keep the discussion focused. When an argument breaks out, these are the kinds of skills you need.
In this lesson, we will hear a meeting between three people in the retail business talking about a recent promotional event. Apparently, the event wasn’t a great success. Paula and Gavin disagree about why things didn’t work out, while their boss Matt tries to work out the truth and keep the discussion focused.
Listening Questions
1. What does Gavin think was the general reason for the event’s failure?
2. Why does Gavin mention “the papers and the radio spots”?
3. At the end of the dialog, what does Matt want to do?
Welcome back to the Skills 360 podcast for today’s lesson on organizing your ideas.
Last week we looked at several ways to brainstorm ideas. But once you have a big list of ideas, what are you going to do with them? That’s what we’ll talk about today.
We’ll look at how to organize your ideas around your objective and put them into groups of related points.
Discussion Questions
1. What are the different situations in your work in which you have to persuade people?
2. How much time would you normally spend preparing for a one-hour presentation?
3. What techniques do you use to develop and organize your ideas?
In today’s lesson, were going to look at how to organize your ideas.
When it comes to ideas, you’ve probably got lots of them. And sure, they’re important to you. But are they important to others? Well, they could be, but only if they’re clear and organized. You’ve probably been frustrated when people run on at length about what they think using vague language. And you’ve probably tuned out when someone jumps around chaotically from idea to idea without tying it all together with a purpose. That just doesn’t work. And sometimes it’s not the best ideas that win, but the ones that are most clearly articulated.
Today we’ll look at a few different frameworks for generating ideas. In this case, we’re using a form of organization to actually get the ideas flowing.
Discussion Questions
1. Do you have any special ways of brainstorming ideas?
2. Think of someone who you think speaks well. How does he/she organize ideas?
3. Do you ever write out lists of advantages and disadvantages or pros and cons?
