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BEP 294 – Business Trip 3: Confidential Discussion

Business English, Communication, Travel /

BEP 294 - Holding a Confidential Discussion in English

Welcome back to Business English Pod for today’s lesson on having a confidential discussion during a business trip.

If you’ve got colleagues or clients in other parts of the world, you probably rely a lot on email and the phone. But meeting in person continues to be important for building relationships and trust, and for discussing important issues. That’s one reason, of course, why the overseas business trip remains important.

And there’s one type of discussion that can be especially difficult: discussing a confidential matter. Perhaps you need to deliver bad news, or share sensitive information or tell someone about an important change. Meeting face-to-face in these types of situations is often the best way to break the news.

So what’s the best way to go about this? Well, to begin, it’s important to set a positive tone to put the other person at ease. Next, you might want to ask him or her how things are going. That can help break the ice, and the other person might actually mention the topic you want to discuss. Once you’ve started this way, you can introduce the sensitive information you want to deliver. And because the information is sensitive, you need to ask for discretion. Finally, depending on the nature of the discussion, you might also have to provide reassurances. After all, after we hear important information, we might wonder how it will impact us.

In today’s dialog, we’ll hear Cam, who works for an American clothing company. He’s visiting the head of the company’s Chinese office, David. The company manufactures some of its clothing in China, and has been considering how to expand their retail activities in Asia. Cam needs to have a confidential discussion with David to share some important news.

Listening Questions

1. How does Cam ask for David’s perspective on the current situation?
2. Cam needs to tell David about a decision regarding retail in China. What point does Cam mention to introduce this decision?
3. How does Cam reassure David near the end of the conversation?

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Skills 360 – How to Sound Credible (Part 2)

Business English, Business Skills 360, Communication /

Skills 360 Lesson Module - How to Sound Credible 2

Welcome back to the Skills 360 for today’s lesson on how you can sound more credible or believable.

In the last lesson, we looked at what you should say to sound credible. In this lesson, we’re going to take a look at what not to say. In other words, there are some things that can damage your credibility. These are habits or expressions that will make people trust you less, not more.

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Skills 360 – How to Sound Credible (Part 1)

Business English, Business Skills 360, Communication /

Skills 360 Lesson Module - How to Sound Credible 1

Welcome back to the Skills 360 for today’s lesson on how to sound credible, or believable.

It’s election year in the USA, and you’ve probably been hearing some pretty big talk from the candidates. One of the most glaring problems with so much of these candidates’ statements is that of credibility.

Sounding credible means that people can trust you, and trust what you say. And not just because you tell them to. Sounding credible also means people will respect you and believe you have the competence to get the job done. So, how do you make people believe that? What exactly should you say to sound credible?

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BEP 293 – English Collocations for Implementing a Plan (2)

Business English, English Collocations, English for Meetings, Project Management /

Business English Pod 293 - English Collocations for Discussing How to Implement a Plan 2

Welcome back to Business English Pod for today’s lesson on English collocations related to implementing a plan.

Everyone knows that you have to plan for the future. But many “plans” are only that: they are just plans. But a plan is only useful if it leads to action. Or, as a wise man once said: a plan without action is a dream wasted. In order to not waste that dream, we need to implement the plans we create.

In today’s lesson, we’ll hear a discussion about how to implement a marketing plan. And you’ll hear lots of common expressions we use when talking about implementation. These expressions are called “collocations,” which just means a set of words that usually go together. For example, have you heard the expression “put something into action?” That’s a common collocation that means “to implement.” We don’t say “make something into action” or “activate something.” It’s always “put something into action.”

You can learn these natural combinations of words used by native speakers. Studying English collocations will help you sound more natural and expand your active vocabulary. As you listen to today’s dialog, try to catch some of these collocations, and we’ll go over them later in the debrief.

In the dialog, we’ll rejoin Carlos, Viv, Byron, and Marion, who are discussing how to implement a marketing plan. In the last lesson, they talked about some of their online marketing activities. Today, they’re going to talk about some other parts of the plan, including the timeline.

Listening Questions

1. Why does Carlos mention that Marion is a strong writer?
2. What does Carlos say about the importance of the CRM?
3. What does Viv think about the timeline on the CRM activities?

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