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BEP 375 – Job Interview English: Online Interviews (2)

BEP 375 - Interview English: Online Interview 2

Welcome back to Business English Pod for today’s lesson on doing an online interview in English. Today, we’re going to look at how to talk about a gap in your resume or employment history.

It’s actually not that unusual to have a gap in your resume. Many people get laid off and then spend several months trying to find a new position. Other people have a gap because of family or health issues. And others require time to find a job after relocating.

While a gap in employment isn’t unusual, many job-seekers feel it looks bad and is hard to explain. But it doesn’t have to be. And it doesn’t have to become the only focus of an interview. So how can you ensure a gap doesn’t overshadow your upsides?

For one thing, it’s good to explain a job loss concisely. Secondly, it’s a good idea to show how you developed yourself while you were unemployed. If you can do these things, then you can move on to other aspects of the interview. That might include explaining why you like the company where you’re applying, and asking diplomatically about work flexibility. It may also mean asking for clarification when you don’t understand a question clearly.

In today’s dialog, we’ll continue listening to an online interview with Rachel, who’s applying for an operations manager position at a property management company. In this part of the interview, she has to explain a gap in her employment. Let’s hear how she answers questions and asks some good ones of her own.

Listening Questions

1. What is the basic reason Rachel lost her previous job?
2. How did Rachel develop her skills while unemployed?
3. What two things does Rachel like about the company where she’s applying?

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BEP 374 – Job Interview English: Online Interviews (1)

BEP 374 - Job Interview Online (1)

Welcome back to Business English Pod for today’s lesson on doing an online job interview in English. Today, we’re going to look at some tips for online interviews, especially how to relate your experience to a new field of work.

Just a few years ago, you might have been surprised if a prospective employer requested an online interview. After all, we often think of interviews as a good chance to meet face to face. But these days, in many sectors, online interviews are completely normal. In fact, with the move toward remote work, many newly hired people have never met their colleagues or boss face to face.

This is part of a shake-up in the world of work brought on by the COVID-19 pandemic. Early in the pandemic, millions of people lost their jobs. Now, more and more of those people are getting hired for new positions, often in different industries. And to get those jobs, they likely had to talk about how they would transfer their experience to a different line of work.

One of the things you’ll have to deal with in an online interview is, of course, possible technical issues. It’s a good idea to be able to deal with such problems calmly and confidently. Another important skill in any interview is talking about how you added value in your previous position.

When it comes to transferring experience, you’ll need to consider how to discuss similarities between the industry you’re leaving and the one you’re hoping to find work in. And given the uncertainty of the pandemic, it’s a good idea to talk about how you’ve adapted to change and demonstrated learning.

In today’s dialog, we’ll listen to part of an online interview for the job of operations manager at a property management company. Rachel is applying for the job after working for many years in operations at a hotel chain. Let’s hear how she answers the interviewer’s questions, deals with technical issues, and talks about transferring her experience.

Listening Questions

1. What accomplishment does Rachel feel demonstrates her value at her last job?
2. What did Rachel focus on during the transition to remote work?
3. What kinds of learning did Rachel focus on in her last job?

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925 English Lesson 38 – Making Arrangements in English

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In today’s 925 English lesson, we’re going to learn how to make arrangements in English.

Think of all the things that flow in and out of your company. It could be anything from office supplies to raw materials. How do these things get to where they need to be? Someone is making arrangements. And although lots of things are ordered online, there are still lots of arrangements made over the phone.

So how do we make arrangements? Well, it starts with a polite suggestion or request. In polite requests, we often use the words “would” and “could.” For example, you might say “I would like to arrange a delivery” or “we would like something shipped.” Of course, “I would” can be shortened to “I’d” and “we would” to “we’d.” To use “could,” you might say “could we schedule a delivery?”

925 English is a series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and vocabulary for work.

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925 English Lesson 37 – How to Talk about Prices in English

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In today’s 925 English lesson, we’re going to learn how to talk about prices in English.

Business is all about money. The whole purpose of a company is to earn more money than it spends so that it can produce a profit. So it’s not surprising that we spend a lot of time talking about how much things cost.

Whether you’re buying materials or reviewing a budget, you may find yourself frequently asking about prices or costs. In this 925 English lesson, we’ll learn how to ask about price and cost, say something costs too much and suggest a lower price.

925 English is a series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and vocabulary for work.

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BEP 373 – English for Supply Chain Management (2)

BEP 373 - English for Supply Chain Management 2

Welcome back to Business English Pod for today’s lesson on English for supply chain management. Today we’re going to look at the retail side of the supply chain.

In today’s world, distance isn’t always a barrier to doing business. It doesn’t matter if your company is located in France, Thailand, or the U.S. You can sell to customers anywhere in the world.

Of course, that doesn’t mean it’s easy. Getting your products onto shelves in other continents, or even other parts of your country, is complex. It relies on a web of people, warehouses, and information. And it might involve multiple forms of transportation, including trucks, ships, cargo planes, and trains.

We call this web of activity the supply chain. And in today’s lesson, we’ll rejoin a meeting at an American clothing company, where managers are discussing the retail side of their supply chain. During their conversation, they use lots of language specific to supply chain management. This language includes what we call “collocations,” or natural combinations of words.

When English speakers learn collocations, they don’t learn them one word at a time. Rather, they learn the words together, as a single expression. You can sound more fluent and natural in English if you learn these collocations, especially the ones related to your industry. As you listen to today’s dialog, try to pick out some of these collocations and we’ll discuss them later in the debrief.

In the dialog, we’ll hear Cam and Tanya, who work for a clothing company called Boston Vintage. Tanya is a supply chain manager located in Malaysia. Cam is based in the U.S. and works as a production planner. They’re talking about expanding their retail operations in southeast Asia, and they use many collocations specific to supply chain management in their conversation.

Listening Questions

1. What does Tanya say is very ambitious?
2. What does Tanya say has fortunately not been impacted by being so busy?
3. According to Tanya, what will having a 4PL enable them to do?

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BEP 372 – English for Supply Chain Management (1)

BEP 372 - English for Supply Chain Management and Logistics (1)

Welcome back to Business English Pod for today’s lesson on English for logistics and supply chain management. Today we’re going to look at the manufacturing side of the supply chain.

When you pick a product off a shelf at a local store, it’s easy to forget what a long hard road that product has travelled. It may have parts and materials from all over the world. It may be shipped to multiple locations for processing. And once it’s ready and packaged, it may travel long distances to make it to your neighborhood.

This enormous network of information, people, materials, and processes is called a supply chain. And the people who coordinate everything are involved in supply chain management. Good supply chain management can make the difference between a happy customer and an angry customer, and between profit and loss.

In this lesson, we’ll listen to a meeting at a clothing company with a complex supply chain connecting the U.S. and Asia. During the meeting, the colleagues use many English expressions we call “collocations.” Collocations are simply natural frequently occurring combinations of words. A good example of a collocation is “supply chain management.”

Native English speakers use collocations like this automatically. And specific groups of people or fields of work have certain collocations they commonly use. By studying these collocations, you’ll improve your vocabulary and sound more fluent. As you listen to the conversation, try to pick out some of these collocations and we’ll discuss them later in the debrief.

In the dialog, we’ll hear Cam and Tanya. Cam is a production planner for Boston Vintage in the U.S. Tanya is a supply chain manager helping to develop the company’s supply chain in southeast Asia. Cam and Tanya use many collocations specific to supply chain management in their conversation about the manufacturing side of the supply chain.

Listening Questions

1. What is Tanya’s first big concern on the manufacturing side of things?
2. What does Cam say that people on the ground have expectations about?
3. What does Tanya say will increase costs but help manage risk?

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Business English News 47 – Post-Pandemic Workplace

Business English News 47 - Post-Pandemic Workplace: The New Normal

In this Business English News lesson we look at English vocabulary related to how the pandemic will change the workplace.

Clearly, the COVID-19 pandemic has spurred incredible changes in how we work. At the end of 2020, a whopping 42% of the American workforce continued to work remotely. This has meant rapid upskilling and massive investments in technology and infrastructure.

According to Candace Helton, operations director at Ringspo, “It’s worth noting that 70% of companies have been working on digital transformation before the pandemic hit.” But the pandemic tipped their hands, and the resulting change in work cultures around the globe will push even more businesses to accept remote options as the new normal.

In this new normal, relationships are different. There are no corner offices in the virtual workplace, no staff rooms, and no cubicles. There are fewer physical reinforcements of hierarchy. And it’s oddly humanizing to see the CEO deal with the same interruptions, like kids and barking dogs, that we all experience working from home.

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BEP 371 – English for Startups 5: Demonstrating Leadership

English for Startups 5 - BEP 371 - Demonstrating Leadership

Welcome back to Business English Pod for today’s lesson on English for startups and demonstrating leadership.

In the early stages, startup companies are built on the ideas and energy of their founders. These are often smart, creative people with great technical knowledge and skills. And this creativity and technical know-how is crucial to bringing great ideas to life.

But very quickly, a startup becomes more than just one or two individuals. As it grows, it becomes a team of people. And as it changes, or pivots, the original founders need more than just creativity and technical skills. They need to be able to lead their team with passion.

Leading a team might not come naturally to every founder. Or to any manager in any type of company, tech startup or not. But you can learn and practice the skills of a being a great leader.

For starters, you’ll want to know how to be positive and show compassion for your team members. Taking care of your team will also involve responding decisively to needs. And people are depending on you to show them the vision behind all the hard work, and to underline the shared purpose of everyone on the team.

In today’s dialog, we’ll listen to a startup founder named Quinn, who has recently pivoted his online payments company to focus on business customers. He’s talking with lead developer Jill, and a new marketing manager named Colin. To execute this pivot well, Quinn will have to call on all his leadership abilities to guide his team to success.

Listening Questions

1. How does Quinn set a positive tone at the start of the conversation?
2. What is the big vision, or change, the company wants to make?
3. How does Quinn respond to Jill’s request for help with infrastructure needs?

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BEP 370 – English for Startups 4: Discussing a Pivot

English for Startups - BEP 370 - Discussing a Pivot

Welcome back to Business English Pod for today’s lesson on English for startups and discussing a pivot.

There are lots of business ideas and tech innovations that sound like good ideas. But the real test of an idea is the marketplace. People might like your idea, but will they buy it? Will enough people buy it to make the business viable? Even if you’ve done your market research, sometimes consumer feedback tells you it just won’t work.

This happens all the time with startups. And the smart ones don’t keep throwing good money after bad. Nor do they give up altogether. Instead, they pivot. When you pivot, you shift your business model or strategy based on the feedback you get from the market. That’s how Odeo, a podcasting platform, became Twitter. And that’s how YouTube gave up on video-dating and became a massively popular video-sharing site.

Pivoting well isn’t easy. It takes some tough conversations about new goals for the company and new needs. And one of the toughest aspects of the pivot is sacrificing some of your old ideas. You also have to remember it’s not just about you and your ideas. When you pivot, you need to consider your team and your investors as well.

In today’s dialog, we’ll listen to a conversation between a young entrepreneur named Quinn and his mentor, Kira. Quinn has been working hard to get his online payments business going. Now he sees that it would be wise to pivot his focus from individual consumers to business customers.

Listening Questions

1. What does Quinn say is the company’s most pressing need?
2. What is the old idea that Quinn needs to sacrifice to pivot his business?
3. What does Quinn say his investors need to understand?

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Skills 360 – Adapting to Change (Part 2)

Business English Skills 360 - Adapting to Change (2)

Welcome back to the Business English Skills 360 podcast for today’s lesson on how to adapt to an ever-changing world.

Our world has been undergoing massive changes. And it’s not just the global pandemic that has wreaked havoc on the economy. There’s political turmoil, rapidly evolving technology, climate change, and calls for greater social justice. Our work and workplaces look and feel different because of this. There’s less travel, increased automation, more remote work, and moves toward greater equity and inclusion.

Nobody’s untouched by these changes. But not everybody is equally adept at dealing with them. Now, more than ever, we need to learn to accept, if not embrace, volatility, uncertainty and ambiguity. If you’re waiting for the world to go back to the way it was in 2019, you’re going to be sorely disappointed.

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