Business English Pod / Search results for 'PDF' / Page 33

Search Results for: PDF

BEP 262 – Socializing at an Office Party 1

Business English, Socializing /

Welcome back to Business English Pod for today’s lesson on socializing at an office party or event.

Office parties are a great opportunity to get to know your colleagues outside of the usual work environment. Besides, as the saying goes, “all work and no play makes Jack a dull boy.” But have you ever found yourself at a party, drink in hand, and been unsure how to strike up a conversation? Maybe you’re at a table with someone you haven’t actually met from a different department. You make eye contact, smile, and then what? What do you say?

Socializing with co-workers is an important part of building good relationships, but it can be awkward if you find yourself at a loss for words. Fortunately, there are some great techniques for this situation that you can learn and practice. In today’s lesson, we’ll look at breaking the ice and using common points of knowledge to start a conversation. We’ll also learn how to turn the conversation to the other person, show interest, and make an excuse to leave when you want to finish the conversation.

In the dialog, we will hear Amber, who works in marketing for a pharmaceutical company. She is at a staff Christmas party and finds herself talking to Shelly, who works in sales. Amber and Shelly haven’t actually met before, and Amber wants to make conversation.

Listening Questions

1. What does Amber first comment on in her conversation?
2. What work topic does Amber bring up with Shelly?
3. What reason does Amber give for leaving?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 261 – Complaining on the Telephone 2

Business English, Customer Service, Telephone English /

Welcome back to Business English Pod for today’s lesson on complaining and getting results over the phone.

Few people actually like to complain, but sometimes you just have to. There’s an old saying that “the squeaky wheel gets the grease,” which means that if you don’t complain, you won’t actually get anything resolved. So if you pay for a product or service and you’re not satisfied, it’s usually best to let the company know.

We can complain by email, but email isn’t always powerful enough. We need to use our voice to convey our ideas, emotions, and seriousness. We can complain in person, but that’s not always possible. So in many situations, we need to complain over the phone. But that’s not an easy thing to do successfully, so today we’ll look at some techniques that you can use to get results over the phone. In this lesson, we’ll cover rejecting a proposed solution, making threats, and asking for guarantees. We’ll also learn about establishing consequences and showing appreciation for a solution.

In the dialog, we will rejoin Donna and Mike. Donna works for Fuller Foods, which buys fruit from a company where Mike works as an account manager. Donna has been complaining about late deliveries and damaged produce. And Mike is trying to make her happy by looking for solutions to the problem.

Listening Questions

1. What does Donna think of Mike’s idea to talk to people in his company about the problem?
2. Why might Donna mention that she gets calls from sales reps from other companies?
3. What does Donna propose in the event that deliveries arrive late?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 260 – Complaining on the Telephone 1

Business English, Customer Service, Telephone English /

Welcome back to Business English Pod for today’s lesson on complaining over the telephone.

We all know the frustration that comes with not being satisfied with a product or service? And have you had your frustration build up because the problem keeps happening? At some point, we have to stop just complaining to our friends or colleagues about it and complain directly to the company. After all, you pay good money for something, and you want to be happy with it.

So you call the company up and you try to deal with the problem over the phone. It’s not an easy task, but there are some techniques that you can learn to make your complaints more effective. In today’s lesson, we’ll look at politely explaining a problem, rejecting bad excuses, and talking about the impact of the problem. We’ll also learn how to reference previous discussions about the problem and how to ask for a solution.

In the dialog, we will hear Donna, who works for a food products company called Fuller Foods. She’s calling Mike, an account manager with a company that distributes fruit. Donna is unhappy with the service she’s been getting and wants to complain about it.

Listening Questions

1. What excuse for the problem does Mike give at first?
2. What is the impact of the problem that Donna is complaining about?
3. What important question does Donna ask Mike at the end of the dialog?

Premium Members: PDF Transcript | Online Practice | PhraseCast | Lesson Module

Download: Podcast MP3

Skills 360 – Dealing with Criticism (Part 2)

Business English, Business Skills 360, Communication /

Skills 360 - Dealing with Criticism 2

Welcome back to the Skills 360 for today’s lesson on how to deal with criticism.

Unless you’re perfect, you have room to improve. That doesn’t sound like a difficult idea to accept, but what is difficult is when other people point it out to us. So, in today’s lesson, I want to focus on validity. That is, on whether the criticism is valid, justified, or reasonable. If it is, then we should treat it as helpful and constructive. And if it’s not, then we might need a different approach.

Free Resources: Lesson Module | Quizzes | PDF Transcript

Download: Podcast MP3

Skills 360 – Dealing with Criticism (Part 1)

Business English, Business Skills 360, Communication /

*** Get all the Skills 360 lessons in our free Business English App for iPhone & iPad:
Download from the App Store

Skills 360 - Dealing with Criticism 1

Welcome back to the Skills 360 for today’s lesson on how to deal with criticism.

Criticism is something we all have to face. During a performance review, we have to listen as our boss criticizes our work. In meetings, people criticize our ideas. And every day we might hear people criticize us in the staff room and over the phone. We might also hear praise in these situations, but more often than not it’s the sting of criticism that lingers. And let’s face it: hearing people criticize our work, or criticize us, is never really easy.

Free Resources: Lesson Module | Quizzes | PDF Transcript

Download: Podcast MP3

BEP 259 – Difficult Interview Situations 2

Business English, Job Interview in English /

Welcome back to Business English Pod for today’s lesson on dealing with difficult interview situations.

Imagine you’re in a job interview, answering questions about your experience. Things seems to be going pretty well, but suddenly you say something you wish you hadn’t. Maybe you mentioned a big mistake you made at a former job. Or perhaps you said something bad about your former employer. You watch the interviewers face to see how she reacts, and your heart starts to race.

These are not unusual situations. We’ve all faced them. And if you stay calm, there are some good ways to recover. In today’s lesson, we’ll look at some useful techniques for these types of situations. We’ll look at admitting to a past mistake, explaining what we’ve done following a failure, and highlighting what we’ve learnt from the experience. We’ll also look at toning down a negative statement and emphasizing positive ideas after saying something negative.

We will hear two short dialogs today. In the first, we’ll rejoin Simon and Charlene. Simon is interviewing for a job as bank manager. In the second dialog, we’ll hear Sara and Nick. Sara is interviewing for a position as a buyer with a big retail chain.

Listening Questions

1. What mistake did Simon make at his previous job?
2. What did Simon do after making a mistake?
3. What does Sara think her previous employer needed to do better?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 258 – Difficult Interview Situations 1

Business English, Job Interview in English /

Welcome back to Business English Pod for today’s lesson on dealing with difficult job interview situations and questions.

We all know that job interviews are stressful. And we all know that one of the keys to reducing that stress is good preparation. But sometimes, no matter how well prepared we are, we find ourselves in tough situations. Maybe we are asked to talk about a weakness, or maybe we don’t know important information about the company where we’re interviewing.

Whatever interview difficulty we are facing, we need to take a deep breath, remain calm, and show confidence. Fortunately, we can learn language techniques to help us succeed in these tough interviews. In today’s lesson, we’ll look at showing how a weakness stems from a positive, how we’ve tried to change a weakness, and how we are a team player. We will also look at showing general industry knowledge and asking good questions.

We will hear two short dialogs today. In the first, we’ll hear Sara interviewing for a position as a buyer at a large retail chain. She’s being interviewed by Nick. In the second dialog, we’ll hear Simon interviewing for a position as a bank manager. He’s being interviewed by Charlene.

Listening Questions

1. What reason does Sara give for her stubbornness?
2. What has Sara done to change her stubbornness?
3. What does Simon say he understands about the banking industry?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

Business English News 30 – Drones

Business English, Business English Vocabulary, Business News, IT and Tech /

BEN30-drones-for-commercial-use

In today’s Business English News lesson, we look at the potential of using drones for commercial purposes.

What was once a dream for science fiction fans is now inching closer to reality. Powerful companies are pouring money into what they hope will be the birth of a new delivery market. Google, Amazon, and a handful of others have embarked on a project that may change the way consumers receive products, and the commercial drone industry is poised to take off with far-reaching applications.

Free Resources: PDF Transcript | Online Practice | Lesson Module

Download: Podcast MP3

BEP 102c – Signposting a Presentation

A2, Business English, Presentation in English /

Welcome back to Business English Pod for today’s lesson on how to use “signposting” language to connect the different parts of a presentation in English.

To understand signposting, think about the signs you see in the street. They tell you where you are going and what you are going to see next. In the same way, when we speak, we can use words and expressions that tell our listeners where we are going and what they’re going to hear. For example, at the start of a presentation, we might say “I’m going to talk about three main ideas.” Then your listener knows the organization of your presentation. And in the middle of your presentation, you might say “So, let’s move on now” – That tells your listener that you’re changing to a new topic.

In the dialog, you are going to hear part of a presentation by a man named David. The presentation is about a company’s sales “performance.” What do I mean by “performance”? Performance is how well a person or company does what it’s supposed to do. So if a person “performs” well in his job, he’s doing good work. And if a company is “performing poorly,” it’s not doing so well. So in this presentation, you’ll hear about “sales performance.” In other words, David is talking about how well the company is selling its products.

Listening Questions

1. How many parts is the presentation divided into?
2. What’s the first topic the presenter is going to explain?
3. What’s the second topic the presenter is going to explain?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 101c – Introducing a Presentation in English

A2, Business English, Presentation in English /

In this Business English Pod lesson, we’re going to learn how to introduce a presentation in English.

And if you think this topic sounds familiar, you’re right! This lesson is the start of a new series where we’ll take a fresh look at some of our older lessons. We’re going to keep the original dialog and record new explanations and practices with the aim of making these lessons more accessible to some of our lower level learners.

In the dialog you’re going to hear a presenter named Claude. Claude is presenting an “analysis” of sales data. When we talk about “analysis” or use the verb “analyze”, we’re talking about looking closely at something to understand it. So Claude is looking closely at sales information and explaining what he sees to a group of managers.

Listening Questions

1. At the beginning of the presentation, what language does Claude use to sound friendly?
2. What is Claude’s job?
3. What does Claude “hope to” do?
4. What is the “final” part of the presentation going to be?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3