In this Business English vocabulary lesson, we’ll look at taxes, particularly corporate income tax. We will learn about audits done to ensure compliance with tax laws. And we will also explore exemptions and tax credits, as well as tax breaks and tax shelters. Ultimately, companies try to gain a higher tax rebate or pay less tax overall.
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In this Video Vocab lesson, we look at financial English vocabulary for taxes, particularly corporate income tax, which US businesses pay to the Internal Revenue Service, or IRS. Companies must file a return with the IRS every fiscal year. On their returns, companies declare revenue and capital gains and pay a certain tax rate based on those earnings.
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Welcome back to Business English Pod for today’s lesson on how to deal with problems you might experience when traveling by air.
This Business English lesson is part of our new series of fresh takes on some of our older lessons. We’ve kept the same dialog but have new explanations and practice for our lower level learners.
When you are traveling for business, have you ever had problems that seem beyond your control? Like when you show up at the airport and your flight is cancelled. Or when your flight is late and you can’t get to your destination on time? These situations can be frustrating and difficult to deal with. But there are some language techniques that you can learn to help you solve your problems.
In this lesson, we’ll look at some of these techniques, such as getting someone’s attention, using negative questions for requests, and agreeing reluctantly. We’ll also cover making polite refusals, correcting yourself, and asking about payment. These are all things you might have to do or understand as you solve a travel problem.
In the dialog you’re going to hear a traveler called Robert. If you heard our last lesson, you might remember that Robert was traveling to Nice but stopping in Paris first. In this lesson, you’ll hear Robert in the Paris airport. He has missed his connecting flight to Nice and now he’s trying to find a way to get to his destination in time for a meeting the next day.
Listening Questions
1. When is the next available flight to Nice?
2. Why is the next available flight not acceptable to Robert?
3. What does Robert want instead of the next available flight to Nice?
4. What type of seat does the agent say is the only type available?
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Welcome back to Business English Pod for today’s lesson on checking in for a flight at the airport.
This Business English lesson is part of our new series of fresh takes on some of our older lessons. We’ve kept the same dialog but have new explanations and practice for our lower level learners.
So, imagine you arrive at the airport on the day of your flight. You walk up to the ticket counter to “check in.” What do you say? Well, you need to start by telling the agent you want to check in and give some information about your flight, such as where you are going. You also need to check your “baggage,” or your bags, and perhaps make a polite request for the kind of seat you want.
In fact, it’s important to be polite throughout this conversation, and it’s this polite language and vocabulary that we’ll learn today. And you may find the expressions we learn quite useful in many different travel situations.
In the dialog you’re going to hear a traveler called Robert. Robert is talking to a ticket agent because he wants to check in for his flight. Listen carefully and you will hear Robert and the ticket agent talk about Robert’s destination, his bags, seat, and ticket.
Listening Questions
1. What is Robert’s final destination?
2. How many suitcases does Robert want to check?
3. After checking his bags, what does Robert ask the ticket agent?
4. Where does Robert want to sit on the airplane?
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In today’s Business English News lesson, we look at new methods of raising capital for startups.
Crowdfunding, the idea of gathering lots of small contributions from individuals to finance a company or a project, is one of the latest buzzwords to hit the business world. Born as a result of the economic crisis where access to financing from traditional sources is increasingly difficult, crowdfunding is another avenue to secure funds for entrepreneurial ventures; as This is Money explains:
Until recently, financing a business involved asking a few people for big sums of money. Crowdfunding is turning this idea on its head, using the Internet to help entrepreneurs talk to thousands – if not millions – of potential funders who each contribute a small amount.
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Welcome back to Business English Pod for today’s lesson on socializing at an office party.
Office parties can be fun, but have you ever stood there with a colleague and felt like you don’t know what to say? Maybe you’ve got a great working relationship, but outside the office it feels like a different game? In fact, good working relationships are supported by good personal relationships. The more we know our co-workers, the better our work can be. And the office party can be a great chance to get to know them better and build that relationship.
So, how do we do that? What are some techniques for socializing at office parties? In today’s lesson, we’ll look at paying, or giving, someone a compliment, declining a drink, and gossiping. We’ll also learn how to change the topic and introduce two people who haven’t met before.
In the dialog, we will hear Amber, who works for a pharmaceutical company. At a company Christmas party she runs into one of her colleagues Max. Max and Amber chat for a while before Finn, a new colleague of Amber’s, shows up on the scene.
Listening Questions
1. What compliment does Amber give to Max?
2. What reason does Amber give for not wanting a drink?
3. Max and Amber are talking about work colleagues when Amber changes the topic. What topic does she ask about?
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Welcome back to Business English Pod for today’s lesson on socializing at an office party or event.
Office parties are a great opportunity to get to know your colleagues outside of the usual work environment. Besides, as the saying goes, “all work and no play makes Jack a dull boy.” But have you ever found yourself at a party, drink in hand, and been unsure how to strike up a conversation? Maybe you’re at a table with someone you haven’t actually met from a different department. You make eye contact, smile, and then what? What do you say?
Socializing with co-workers is an important part of building good relationships, but it can be awkward if you find yourself at a loss for words. Fortunately, there are some great techniques for this situation that you can learn and practice. In today’s lesson, we’ll look at breaking the ice and using common points of knowledge to start a conversation. We’ll also learn how to turn the conversation to the other person, show interest, and make an excuse to leave when you want to finish the conversation.
In the dialog, we will hear Amber, who works in marketing for a pharmaceutical company. She is at a staff Christmas party and finds herself talking to Shelly, who works in sales. Amber and Shelly haven’t actually met before, and Amber wants to make conversation.
Listening Questions
1. What does Amber first comment on in her conversation?
2. What work topic does Amber bring up with Shelly?
3. What reason does Amber give for leaving?
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Welcome back to Business English Pod for today’s lesson on complaining and getting results over the phone.
Few people actually like to complain, but sometimes you just have to. There’s an old saying that “the squeaky wheel gets the grease,” which means that if you don’t complain, you won’t actually get anything resolved. So if you pay for a product or service and you’re not satisfied, it’s usually best to let the company know.
We can complain by email, but email isn’t always powerful enough. We need to use our voice to convey our ideas, emotions, and seriousness. We can complain in person, but that’s not always possible. So in many situations, we need to complain over the phone. But that’s not an easy thing to do successfully, so today we’ll look at some techniques that you can use to get results over the phone. In this lesson, we’ll cover rejecting a proposed solution, making threats, and asking for guarantees. We’ll also learn about establishing consequences and showing appreciation for a solution.
In the dialog, we will rejoin Donna and Mike. Donna works for Fuller Foods, which buys fruit from a company where Mike works as an account manager. Donna has been complaining about late deliveries and damaged produce. And Mike is trying to make her happy by looking for solutions to the problem.
Listening Questions
1. What does Donna think of Mike’s idea to talk to people in his company about the problem?
2. Why might Donna mention that she gets calls from sales reps from other companies?
3. What does Donna propose in the event that deliveries arrive late?
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Welcome back to Business English Pod for today’s lesson on complaining over the telephone.
We all know the frustration that comes with not being satisfied with a product or service? And have you had your frustration build up because the problem keeps happening? At some point, we have to stop just complaining to our friends or colleagues about it and complain directly to the company. After all, you pay good money for something, and you want to be happy with it.
So you call the company up and you try to deal with the problem over the phone. It’s not an easy task, but there are some techniques that you can learn to make your complaints more effective. In today’s lesson, we’ll look at politely explaining a problem, rejecting bad excuses, and talking about the impact of the problem. We’ll also learn how to reference previous discussions about the problem and how to ask for a solution.
In the dialog, we will hear Donna, who works for a food products company called Fuller Foods. She’s calling Mike, an account manager with a company that distributes fruit. Donna is unhappy with the service she’s been getting and wants to complain about it.
Listening Questions
1. What excuse for the problem does Mike give at first?
2. What is the impact of the problem that Donna is complaining about?
3. What important question does Donna ask Mike at the end of the dialog?
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Welcome back to the Skills 360 for today’s lesson on how to deal with criticism.
Unless you’re perfect, you have room to improve. That doesn’t sound like a difficult idea to accept, but what is difficult is when other people point it out to us. So, in today’s lesson, I want to focus on validity. That is, on whether the criticism is valid, justified, or reasonable. If it is, then we should treat it as helpful and constructive. And if it’s not, then we might need a different approach.
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