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BEP 300 – External Meetings in English (Part 1)

BEP 300 - English for Meetings 1

Welcome back to Business English Pod for today’s lesson on taking part in an external meeting in English.

When you think of business English meetings, you might immediately think of staff meetings, project meetings, or other internal meetings with people in your company. But in business we often have to work with outside companies or organizations so we have to deal with external meetings as well.

External meetings in English can be quite tricky situations. Because everyone might have different goals and opinions, you need to be very diplomatic. You want to be careful not to promise too much while trying to get others to commit. In this way, external meetings are a lot like negotiations, where you try to make an agreement that is in your favor.

In this back and forth of negotiation, you have to convince other people of your position. And when they attempt to convince you of something, you have to respond skillfully. That could mean remaining non-committal, when you don’t want to give a clear yes or no answer. It might also mean saying that you don’t have the power or responsibility to make a decision.

But if everyone remains non-committal and says they can’t make decisions, how can people come to an agreement? Well, sometimes you need to introduce creative solutions or ideas. But even when someone presents a good idea, you shouldn’t always just agree right away. Like I said, this is sort of like a negotiation. So you might want to express doubts about an idea, rather than just accepting it immediately.

In today’s dialog, we’ll hear a meeting between several people discussing the construction of a strip, or small shopping, mall. Jennifer is the architect on the new development, and Carlos is a consulting engineer. They need to come to agreement with Frank, who represents the local government. The meeting is chaired by Nicky, the project manager.

Listening Questions

1. Why does Jennifer think the city should give the developer a break on the number of turn lanes?
2. Who does Frank say insists on having two turn lanes?
3. What solution does Carlos suggest?

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Skills 360 – 9 Habits of Highly Effective Language Learners (2)

Skills 360 - 9 Habits of Effective language Learners 2

Welcome back to the Skills 360 as we continue our look at the habits of highly effective English learners.

Yes, I said habits, because good habits are the foundation of a lot of success and achievement. It doesn’t matter if you’re talking about getting fit or being productive or learning a new skill. Good habits will serve you well. Why else do you think that Stephen Covey has sold over 25 million copies of his book “Seven Habits of Highly Effective People?”

Free Resources: Lesson Module | Quiz & Vocab | PDF Transcript

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Skills 360 – 9 Habits of Highly Effective Language Learners (1)

Skills 360 - 9 Habits of Effective English Language Learners 1

Welcome back to the Skills 360 for today’s lesson on the habits of highly effective language learners.

How is it that some people seem to pick up language easily, while others struggle for years and can’t seem to get the hang of it? Well, you might think it’s all about talent, that some people just have a knack for languages, while others don’t. Talent is part of it, but only a small part of it. In fact, most people who do a good job of learning a language aren’t necessarily smarter than everyone else, they just have good habits.

Free Resources: Lesson Module | Quiz & Vocab | PDF Transcript

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BEP 299 – Sales English 6: Post-Sales Follow-Up

BEP 299 - English for Sales Process 6: Post-sales Follow-up

Welcome back to Business English Pod for today’s lesson on following up with a customer after a sale in English.

In sales, your work doesn’t end when the customer agrees to buy what you’re selling. Good salespeople understand the importance of following up, of making sure the customer is satisfied, and of helping them understand their new product or service. After all, happy customers continue to be customers, and selling more to existing customers is easier than finding new ones.

How exactly do you make sure customers are satisfied? For one thing, you might need to reassure them that what you’ve sold them is the right solution. They might worry about quality or reliability, and it’s your job to tell them clearly that they have nothing to worry about.

But sometimes a customer has a problem with their product, a problem that you need to resolve. In this case, it’s important to state confidently that they’ll have a quick solution. Besides these kinds of worries, it’s very helpful if you can show the customer how their product works using clear language. You might also provide extra tips that improve their experience with the product. And finally, we often discuss things the customer shouldn’t do when using the product.

In today’s dialog, we’ll hear a post-sales follow-up conversation between Aaron, Eva, and Dave. Eva is the manager of a hotel with a new café, bar, and restaurant. Aaron has just sold them refrigerated coolers for the café and bar. And Dave is a contractor working on the hotel’s renovations. Aaron is talking with Eva and Dave to make sure everything went well with the installation of the coolers.

Listening Questions

1. What does Aaron promise when Dave points out that there is a “kick plate” missing?
2. What special tip does Aaron share on cleaning the display cases?
3. What expression does Aaron use to caution Eva against forcing the glass door open too far?

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BEP 298 – Sales English 5: Dealing with Setbacks

Business English Pod 298 - English for Sales Lesson 5: Dealing with Setbacks

Welcome back to Business English Pod for today’s lesson on dealing with setbacks near the end of the sales process.

Working in sales can be really tough. Sometimes you put a lot of hard work into the process but still things don’t work out the way you want. You might understand your customer’s needs and propose a great solution. But still, some customers might not see the value of what you’re offering.

In some cases, that means they decide not to buy what you’re selling. In others, it means they don’t completely accept your price or terms. Whatever the case, you’ll need to be prepared to deal with these kinds of setbacks. After all, a good salesperson is not just a good talker, they can adapt and face challenges with confidence.

One part of dealing with setbacks is responding to the bad news with understanding and a positive attitude. Tell the customer you understand their concerns and let them know you’re still interested in doing business in the future. And you should be careful not to use language that shows disappointment or frustration.

If you have to negotiate on the price or terms, you need to proceed carefully. Sometimes you might agree with hesitation, making sure to tell the customer why something might be difficult. And sometimes you’ll need to stay firm, while remaining polite and friendly. It’s also a good idea to know the language we use to offer something, such as little extras that will make the customer happy. And finally, at this point in the sales process, you will often have to discuss or make suggestions about the schedule and timelines.

In today’s dialog, we’ll rejoin Aaron, who works in sales for a commercial refrigeration company. Aaron has been trying to sell cooling systems to a hotel undergoing remodeling. He has offered some great solutions and overcome some obstacles, and now he’s about to hear the customer’s decision. Aaron is talking on the phone with Eva, the hotel manager.

Listening Questions

1. How does Aaron respond when he first hears Eva’s decision?
2. What does Aaron emphasize about the deli cases in response to Eva’s concerns about the price?
3. What extra does Aaron offer to Eva to help push her to accept the price?

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VV 52 – Financial English: Company Finance and Startups (2)

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In this Financial English vocabulary lesson, we’ll look at business English vocabulary related to company financing.

Companies may seek ongoing funding through debt financing, or loans, which require collateral. Or they may use factoring and lines of credit to access cash quickly. Other sources of funds include crowdfunding and public offerings, in which a company sells shares.

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VV 51 – Financial English: Company Finance and Startups (1)

YouTube video

In this Financial English vocabulary lesson, you can learn business English vocabulary related to company financing.

All companies need to raise capital to begin operations. These startup companies may choose to bootstrap the company using personal funding to provide seed capital for the early stages. Or they may seek out angel investors and venture capital by offering equity in rounds of financing called series A, B and C. They may also seek out strategic investors for extra capital and advice.

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925 English – Lesson 8: Talking about Dislikes

YouTube video

In today’s 925 English lesson, we’re going to learn how to talk about things you don’t like.

I’m a pretty positive person, but there are lots of things I just don’t like: getting stuck in traffic, bad customer service, long meetings. I really don’t like long meetings. And you’re probably the same way. There are things you just don’t like, and things you hate. So how do we talk about these things? How do we say we don’t really like something?

925 English is a new business English course for beginners. 925 English lessons focus on English expressions that you can use in work and business. Each 925 English lesson features English phrases you can use in different situations and advice on why and how we use them in Business English.

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925 English – Lesson 7: Talking about Likes

YouTube video

In today’s 925 English lesson, we’re going to learn how to talk about likes and preferences in English.

Talking about things we like is something we do all the time. Whether you’re in a meeting, a casual conversation, or just having lunch, there’s always a chance to talk about what you like. And sometimes talking about what you like means talking about a preference. By “preference” I mean liking one thing more than something else.

925 English is a new series of English video for beginners. 925 English lessons focus on chunks of language and English expressions that you can use in work and business. Each 925 English lesson features English phrases you can use in different situations and advice on why and how we use them in Business English.

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