Search Results for: PDF

Welcome back to Business English Skills 360 for today’s lesson on the different levels of formality in spoken English.

Think about how you speak in your first language. Do you talk the same way to your colleagues as your wife? Or the same to your friends as your boss? Of course not. Different people, and different situations, mean different levels of formality.

We can think about four different levels of formality in spoken English. First, is “formal” English. This is what you might use when you’re giving a public presentation or speech. Next is what we call “consultative,” which is basically professional conversation like talking to your colleagues in a meeting. Then there is “casual,” which is the style you use when talking with your friends. And finally, there’s “intimate” language, which is used with your spouse or family members.

But what if you’re not sure about whether the situation requires formal or more casual language? Well, in that case, stick to language that you know is neutral. And remember, neutral language is acceptable at all levels. Also note that there are individual differences in formality. Different people have different conversational styles. Some tend to be more formal, while others are more casual.

Download: Podcast MP3

Welcome back to Business English Skills 360 for today’s lesson on levels of formality in spoken English.

Imagine you are looking for a job, and you have an interview at a big company. You walk into the interview room and say to the panel of interviewers: “hey there, how’s it going?” Believe me, that’s a bad first impression.

Or what if you go to the bar to meet an old friend and when you see him you extend your hand and say “Good evening, and how do you do?” Chances are your friend is going to ask you whether you’re feeling okay.

In both these situations, the problem is that you used the wrong level of formality or register. You simply can’t use the same expressions, words, and idioms in every situation. You need to gauge the situation and adapt how you speak accordingly.

Download: Podcast MP3

Welcome back to Business English Skills 360 for today’s lesson on how to communicate clearly in English..

There are times when you want to impress people with your language abilities. But there are actually far more situations that require the opposite approach – situations where you don’t want to risk confusing people, so you want to make sure you’re communicating clearly.

In our last lesson, I talked about clear pronunciation and word choice. Today I want to look at making clear sentences and organizing your message.

When it comes to sentences, shoot for simple and short. Rather than stringing a bunch of ideas into one long sentence, break it up into several short ones. Use simple words like “but” and “so” instead of words like “nevertheless” and “consequently.”

There’s something else that can add clutter to our sentences: the softening words and phrases we use to be diplomatic, polite, or careful. These expressions can be very important when the situation requires. But not all situations or audiences require such diplomacy. We also have some very confusing ways of asking questions in English. And if you’re trying to be clear, you should avoid some of these. That includes tag questions, such as “you’re quite busy, aren’t you?” And negative questions, like “aren’t you going to read my report?”

The last thing I want to talk about is how we structure our messages. And I mean longer messages, like a set of instructions or something. First off, it’s good to be clear about purpose. Tell people what you’re going to tell them. That’s exactly what I did when I said “the last thing I want to talk about is how we structure our messages.” You see, when you heard that, you knew exactly what I was going to talk about next.

Secondly, it’s a good idea to use words like “secondly.” We call this “signposting.” Signposting is basically giving clear structure and logic to what you’re saying. That means introducing things clearly. It means outlining, using words like “first, second, third” and “last.” But it also means being clear about how your ideas fit together. Signposting makes it a lot easier for people to follow what you’re saying, and to remember it!

Lastly, it’s a good idea to summarize what you’ve said. Just a little recap is good enough. And you can introduce your summary using signposting expressions like “to sum up” or “what I’ve been trying to say is.”

Download: Podcast MP3