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Search Results for: 35

BEP 49 – Softening Negative Replies (Part 1)

A2, Business English, ESL Podcast, Functions, Intermediate English /

This is the first in a two-part Business English Podcast lesson on softening negative replies – saying “no” politely.

“No” is one of the strongest words in any language. Because it carries so much force, “no” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a request are all things we have to do on a daily basis. So it’s important to learn how to say “no” in a way that enables you to maintain good relationships. In many cases this requires you to take a softer and more indirect approach. So today we’ll work on ways to soften negative replies in a variety of everyday situations.

In the dialog we meet up again with Nicholas Fisher, the European sales director for Harper-Tolland from BEP 35 and 36. He is flying into Kiev to support local sales staff by meeting with a large potential customer, Avitek. This is a Ukrainian company that manufactures cargo and firefighting aircraft. In our dialog, Nick is being met at the airport by Harper-Tolland’s sales manager in the Ukraine, Oksana Ivanchuk.

Listening Questions

1) Has Nick been to the Ukraine before?
2) What day of the week is it?

PDF Transcript

Download: Podcast MP3

BEP 35 – Meetings: Clarifying Meaning in English

A2, Business English, English for Meetings, ESL Podcast, Functions, Intermediate English /

In BEP 34, we talked about clarifying what was said , for example, “What did you just say? I didn’t catch that.”

In today’s Business English Pod lesson, we’ll look at clarifying what was meant, for example, “What do you mean by that?” or “What I’m trying to say is…” Clarifying the meaning is an important part of all communication because it helps us avoid misunderstanding.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 34 – Meetings: Clarifying What Was Said

A2, Business English, English for Meetings, ESL Podcast, Functions, Intermediate English /

This is the first in a two-part Business English Podcast series on clarifying. To clarify means to make clear.

Today we’ll look at phrases and skills for clarifying what was said. For example, “I didn’t quite catch that. Could you say that again?” This is useful when you don’t hear clearly or when someone speaks too fast. Then, in the second podcast (BEP 35), we’ll be looking at language for clarifying what was meant, for instance “What exactly do you mean by that?”

The listening today is from a shipping company. You’ll hear Wim Zeldenhuis and Andre De Vries in Rotterdam call their American colleague Benny McClenahan in Boston.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Online Practice | PhraseCast | Lesson Module

Download: Podcast MP3

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Business English Pod publishes free business English ESL podcast lessons and audio / eBook courses for intermediate and advanced business English learners. Each business English podcast lesson is focused on a particular workplace English skill (meetings, presentations, telephoning, negotiating, socializing, travel, conversation etc.) and language function (clarifying, disagreeing, questioning, expressing opinions, persuasion etc.).

Business English Pod’s MP3 lessons feature example training dialogs with clear explanations of the target language, vocabulary, idioms and useful phrases, followed by a short practice and review session. The audio lessons can be downloaded directly from the website and mobile apps or transferred to your mobile device using free software.

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English for Sales

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Learn English for sales with Business English Pod lessons for sales English. Learn English for making sales calls, dealing with customers, attending trade shows and the entire sales process with our sales English lessons. Our English for sales lessons are listed by release date, with the newest lessons first.

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Business English Negotiation Lessons

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All English for negotiations lessons. Learn Business English negotiation skills with lessons on all aspects of negotiating in English in business.

Our Negotiation English lessons are listed below by published date, with the newest lessons first.

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Business English Skills 360 Lessons

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Learn business English and management skills with the Skills 360 podcast.

Skills 360 lessons are focused on the other side of business English. In other words: essential soft skills that are often overlooked in traditional language learning. Through practical tips and strategies, you’ll gain valuable insights into effective communication and management skills.

Our lessons cover a range of topics, including leadership, negotiation, presentation, meeting management, networking, and time management. By exploring these lessons, you can learn about different leadership approaches, negotiation strategies, presentation techniques, and more. You can learn how to adapt your approach and build trust with team members and develop the management skills you need to progress.

Use the links below to access the 90+ Skills 360 business English lessons we have released to date: