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BEP 35c – Meetings: Clarifying What Was Meant

Business English, English for Meetings, ESL Podcast, Functions / May 12, 2024

Welcome back to Business English Pod for today’s lesson on clarifying in English meetings. Previously we looked at how to clarify what was said when you didn’t hear properly. Today we’re going to look at how to clarify what someone means in order to avoid misunderstandings.

Life would be simple if everyone said what they meant clearly and directly. But that’s not the way things work. People often speak indirectly or use words that are a bit confusing. For this reason, we often need to clarify what people mean.

There are several ways to do this. You can tell someone you don’t understand. Or you might confirm an idea or restate what someone says if you think you might understand. And it may take some time to work out the general meaning or the meaning of a specific word.

Today we’ll listen to a meeting between Michael, Rachel, and Ryan. Michael is leading the meeting and talking about the disappointing launch of a new product. During the conversation, it’s not always clear what people mean. For this reason, they use several different expressions for clarifying what was meant.

Listening Questions

1. What expression does Michael use about the “numbers” that Ryan tries to clarify?
2. What does Ryan ask about that Michael wants to clarify?
3. What word does Michael use that Rachel asks about near the end of the conversation?

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Translate

June 27, 2023

Please translate this text.

Transposh.js is not even being loaded on your pages, so I assume it can’t really work

Ofer Wald, Founder
Transposh
————————————————————————————————————–
Please check the following resources for more information
web: http://transposh.org
blog: http://blog.transposh.com
twitter: http://twitter.com/transposh
youtube: http://www.youtube.com/user/transposh
facebook: http://www.facebook.com/transposh
development site: http://trac.transposh.org

We also provide express support service for $99, this guarantees to put your issue in the highest priority, please check out the support tab inside the transposh plugin.

On Tue, Jun 27, 2023 at 8:23 PM Peter Atkinson wrote:
From: Peter Atkinson Subject: Translations stopped working.

Message Body:
Hi,

Just noticed that automatic translations stopped working on our site in March this year. Recent post are only partial translated (mainly only the post title, which I’m guessing is from existing translation strings), eg:

BEP 398 – English for Sales: Financial Services (2)

My IT support didn’t see any errors when updating a post, but in wp-post edit screen, all I see on publish in the Transposh panel is: Publication happened – loading phrases list… In this window, i used to see a scrolling display of translated text.

I haven’t changed any settings in Transposh admin for years. I set up a Google API years ago, but I do notice on the Translation Engines tab that none of the engines are selectable.

Any suggest or help would be appreciated.

Peter
url: https://www.businessenglishpod.com/fr/2023/06/19/bep-398-english-for-sales-financial-services-2/

ip: 46.199.200.35
agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Safari/605.1.15
—
Transposh – Breaking language barriers http://transposh.org

925 English Lesson 36 – Ending a Phone Call

925 English, A2, Business English, English Video, Telephone English / September 27, 2020

In today’s 925 English video lesson, we’re going to learn how to end a phone call in English.

Last time, we looked at lots of useful expressions for answering the phone and starting a call. But what about ending a call? If you’ve finished your conversation, what can you say to end the call politely?

Well for starters, one thing you want to avoid is just suddenly saying goodbye. To end a business call professionally, there are three simple steps to follow. First you signal that you want to end, secondly, you review your action points, and finally you say goodbye.

925 English is a new series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and phrases for work.

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925 English Lesson 35 – Answering the Phone

925 English, A2, Business English, English Video, Telephone English / August 26, 2020

In today’s 925 English video lesson, we’re going to learn some expressions for answering the phone in English.

Using the telephone is an important part of business. But the way we communicate is a little different from in-person conversations. We have some special expressions we use to answer the phone, ask for clarification, and get a callback.

At the start of a phone call, it’s a good idea to make sure the other person knows who you are. You can identify yourself in a few different ways. Besides saying “my name is,” we often use the expression “this is” before our name. But don’t try to use this expression in person. I only say “this is Tim” when I’m talking on the phone.

925 English is a new series of English videos for beginners (CEFR level A2). With 925 English you can learn business English expressions for work.

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Business English News 45 – The 5G Revolution

Business English, Business English Vocabulary, Business News, IT and Tech / August 2, 2020

In this Business English News lesson we look at vocabulary related to technology and mobile communications.

There’s a lot of buzz around 5G technology these days. And it’s not just tech giants like Samsung, Ericsson and Huawei that are getting excited. Everyone from consumers to governments are paying attention. And with the excitement comes no small amount of controversy. But what’s all the hype about? And for starters, what exactly is 5G? Technology website Inventiva explains:

Put simply, 5G is an innovative mobile technology, which is expected to impact all aspects of our lives, including our homes, entertainment, work, and travel. In part, this is because it enables download speeds 10 to 20 times faster than the 4G networks of today. But it’s also much more responsive than the current networks, and allows many more devices to be connected to the internet. In short, it radically improves network bandwidth. With such speed and capacity, 5G is expected to transform everything around us.

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BEP 361 – Virtual Teams 3: Video Conference with Clients

Business English, English for Meetings, Management English, Videoconferences / July 7, 2020

Welcome back to Business English Pod for today’s lesson on English for video conference meetings with clients.

In the past, meeting with clients often meant you had to travel. That might mean across town, or it might mean across the country or overseas. But with modern video conferencing tools, you can now meet with your clients without ever leaving your office.

But running a virtual meeting in English doesn’t look exactly the same as an in-person meeting. While you use a lot of the same skills, those skills will sound a bit different in action. And there are some new skills you’ll need to develop, as you have to manage not only a group of people, but also the technology.

At the start of a meeting, you’ll probably get things going with a semi-formal welcome, before giving a rough outline for the meeting. At some point, you’ll have to ask for people’s patience while you take care of a technical issue, like sharing your screen or admitting new people to the meeting room.

One big difference between in-person and virtual meetings is how you deal with questions. Yes, you’ll have to call on people that you can see have a question, but you may also need to deal with questions or comments that come through the chat function.

In today’s dialog, we’ll listen to a meeting being run by Adam and Cathy, two business consultants. They’re talking with a group of managers, including Sophie and Fareed, at Healthwise, a chain of health food stores that is trying to improve their online sales. You will hear Adam and Cathy demonstrate the skills you need to run a client meeting by video conference.

Listening Questions

1. What is the rough outline for the meeting that Adam provides?
2. Adam asks for his clients’ patience while he deals with what technical matter?
3. How does Adam know that Sophie has a question?

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BEP 359 – Virtual Teams 1: Video Conference Meetings

Business English, English for Meetings, Popular Lessons, Videoconferences / June 16, 2020

Welcome back to Business English Pod for today’s lesson on English for video conference meetings.

The business world has seen an explosion in video conferencing in English. With tools like Zoom and Microsoft Teams, more and more people are working from home. And more and more meetings are happening virtually instead of in-person. Staff meetings, client meetings, project meetings, even social functions are happening online.

This shift in how we work in virtual teams brings many new challenges. And if you’re leading a team, or managing a group, or facilitating a meeting, you need a new set of skills in addition to the ones you already have. You have to manage the group in different ways, and manage the technology effectively.

This all begins with establishing ground rules at the start of a meeting. You’ll also want to provide clear advice on how to use different meeting software. And you might also have to interrupt the meeting to deal with sound or video problems.

Interacting in virtual meetings feels different. It doesn’t flow the same as a face-to-face meeting, so you might find yourself asking people to take turns, or trying to facilitate open discussion.

In today’s dialog, we’ll listen to a weekly check-in meeting at a business consulting firm. The meeting is being led by Heather, a skilled and experienced manager. We’ll also hear Dave, Cathy, and Adam, three members of her team. During the check-in, Heather has to juggle the technology and the people.

Listening Questions

1. What ground rules does Heather establish at the beginning of the meeting?
2. What does Heather do when there is some background noise?
3. How does Heather get an open discussion going at the end of the conversation?

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BEP 358 – English for Purchasing 4: Negotiating Terms

Business English, Negotiating, Purchasing, Sales English / May 10, 2020

Welcome back to Business English Pod for today’s lesson on English for purchasing and negotiating price and terms.

We’ve talked a lot about how important it is to find the right vendor. They can make or break your business. That’s why we put so much work into meeting, interviewing, screening, and qualifying potential vendors. But once you’ve found the right vendor, you still need to actually make a deal. Specifically, you need to agree on price and terms.

To set yourself up for success, it’s a good idea to do some research and preparation. If you know what things should cost, and you know what you need from a deal, and you can anticipate what the vendor needs, then you’ll be in a good position to negotiate.

In your discussion, you’ll likely make price comparisons in your efforts to get a deal. You’ll have to propose terms to the vendor, and show consideration for their position in the negotiation. Because things like delivery and quality are so important, you’ll also want to discuss penalties. And, like any negotiation, at some point you’ll probably suggest a compromise. With these skills, you should be able to get a price and terms that work for you.

In today’s business English conversation, we’ll hear Adam, a purchasing manager who works for a company that makes fitness equipment called XFit. He’s been talking with Jenny, a sales rep for a manufacturer that can make pulleys for XFit’s equipment. XFit has chosen Jenny’s company as a vendor, so Adam now has to negotiate the price and terms.

Listening Questions

1. What is the first issue that Adam brings up in the negotiation?
2. What does Adam first propose for delivery terms?
3. What is Adam willing to agree to if Jenny agrees to his suggestion about penalties?

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BEP 357 – English for Purchasing 3: Vendor Qualification

Business English, Purchasing, Sales English / April 26, 2020

Welcome back to Business English Pod for today’s lesson on English for purchasing and qualifying vendors.

Whether you’re buying raw materials, equipment, or services, purchasing decisions are high stakes. Make a bad decision, and it’ll cost you time, money, and goodwill. Make the right decision, and you can increase your revenue, improve operations, and gain more customers.

Because purchasing decisions are so important, companies invest a lot of energy into the process of vendor selection. In previous lessons, we’ve looked at sourcing suppliers and discussing vendor criteria. Once you’ve got a clear idea of what you need and you’ve had some discussions with possible vendors, then you need to qualify them.

Basically, vendor qualification is about talking to a vendor to make sure they’re the right fit. And that’s best done during a visit to their facilities. Vendor qualification includes asking for documentation and getting samples, as proof of quality and a clean track record. As you talk, you may try to identify any inconsistencies between what you have heard and what you see. It’s also important to ensure comprehensive quality management and to probe for proof of consistency.

In today’s dialog, we’ll hear Adam, a purchasing manager who works for xFit, a company that makes fitness equipment. Adam has just taken a tour of a potential vendor’s factory. He’s talking with the manufacturer’s representative Jenny, and asking questions to see if her company is a good fit to supply parts for xFit’s exercise equipment.

Listening Questions

1. Why does Adam want product samples?
2. Why does Adam mention that he didn’t see the equipment or a set-up for the “powder coating” process?
3. What does Adam want Jenny to provide in order to show proof of consistency?

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BEP 356 – Accounting English: Discussing Taxes (2)

Business English, Business English Vocabulary, English Collocations, Finance and Accounting / March 10, 2020

Welcome back to Business English Pod for today’s lesson on accounting English vocabulary for discussing taxes.

Spring is a busy time for accountants in the U.S. and many other countries. That’s because spring is when corporations and individuals have to file a tax return with the government. It’s our yearly reminder that we don’t get to keep everything we earn.

Of course, those busy accountants aren’t just calculating your revenue and costs. They’re looking for ways to reduce the amount you – or your business – have to pay in tax. And that’s why the chatter around offices and board rooms is all about ways to avoid handing over too much money to the tax man.

Listen to these conversations and you’ll notice many useful expressions. For example, I’ve already used the phrase “file a tax return.” That verb “file” always goes with “return” when we talk about our annual submission to the government. You can learn those words together, as one expression or “collocation.”

A collocation is just a natural combination of words that native English speakers learn as a chunk. With English collocations, we don’t have to go searching for every word in our brain. Instead, we pull out a string of words that matches our intended meaning. Learning these strings of words is more efficient, and will make you sound more natural. As you listen to today’s conversation, try to pick out some of these collocations and we’ll discuss them later in the debrief.

In the dialog, we’ll continue with a conversation about the tax situation of a company called Brando Equipment. Christie has been giving an update to two senior managers: Glen and Ivana. Last time, Christie gave them an overall picture of the tax situation, and today she’s providing more detail.

Listening Questions

1. What does Christie say is one factor that increased their reported income?
2. What helped reduce the company’s reported income by about $50,000?
3. What important issue does Ivana want to discuss in more detail at the end of the dialog?”

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