BEP 137 – Tour da Empresa: Mostrando um visitante por perto

In today’s Business English Pod episode, we’re going to look at language for showing a visitor around your office or factory.

There are many reasons that someone might visit a factory and take a tour. They might be a prospective client who wants to see where the products are made, or perhaps someone from head office is on an inspection tour, or it could be an official inspection to make sure you are following government or internal standards. If it’s your job to give the tour, you’ll want to make sure everything goes smoothly. So in today’s episode we’ll looking at language for guiding people on a tour and pointing out areas of interest.

Estaremos ouvindo Ingrid levando Carl para um tour por uma fábrica onde são produzidos produtos de limpeza para GC. Carl é da sede da GC e está inspecionando a fábrica onde Ingrid trabalha. Seu trabalho é garantir que todas as fábricas da empresa estejam de acordo com os padrões e sejam capazes de atender pedidos futuros.. Quando a caixa de diálogo começa, Carl já chegou na fábrica e conheceu Ingrid, quem está pronto para começar o passeio.

Perguntas de escuta

1) A que horas do dia Carl chega para seu passeio?
2) Qual é o problema com a linha de produção de detergente?
3) Qual o papel do jornal na produção de detergente nesta fábrica?

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BEP 136 – Encontros: Fazendo um relatório de progresso

In this Business English Pod episode we’re going to look at making a project progress report during a meeting.

All managers need written progress reports from their staff, but it is often necessary to make a verbal progress report during a meeting. A verbal report can be thought of as a combination of a presentation and a question and answer session.

When making a progress report, you’ll need to start with the overall status of the project, and then go on to explain how much of the work has been completed, at what stage the work is now, what remains to be done and, claro, what problems might have arisen. Because the format islive”, people may interrupt to ask questions or make comments and you should be sure of your facts when you go into the meeting.

We’ll be listening to Angela, who works in the Operations department of her company. Blaine & Co. They plan to move to a new head office and the renovation, or preparation, of their space is currently underway. Angela has visited the new office and spoken with the key people on-site. Quando a caixa de diálogo começa, she is called upon to give a verbal report on the progress of the renovation.

Perguntas de escuta

1) What did Angela do to prepare for this meeting?
2) Will Blaine & Co. be able to move as planned?
3) Where will Blaine & Co. get money to cover the extra costs?

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BEP 135 – Inglês para viagens: Segurança do aeroporto

In this Business English Pod lesson on business travel, we’ll be looking at how to deal with security checks.

In recent years getting through the security check at the airport has become a chore. In some cities, the whole process can take fifteen to twenty minutes or more. This includes standing in line, sending your bags through the X-ray machine, and walking through a metal detector, which “detects” or finds any metal you might have hidden on your body. Most security checks thus require passengers to take metal items out of their pockets and put them on a trayor flat containerto send through the X-ray machine. Some countriesnotably the United Statesmay even insist that passengers remove their coats and shoes.

And of course it’s not just airports that have high securitymore and more tourist attractions arebeefing up” or increasing their security too. So negotiating security checks is a good skill to practice.

Neste episódio, Honesto and Alan are on their way home. They arrive at the airport late, so they are anxious about missing their flight. When the dialog begins, they have checked in to get their boarding passes. Now they need to go through security.

Perguntas de escuta

1. At the beginning of the dialog, what does the security officer ask passengers to do?
2. What problem does security find with Alan’s baggage?
3. Alan has to leave an item behind at the security check. O que é isso?

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BEP 134 – Inglês para viagens: Ficar online na cafeteria

For many people, visiting a café or coffee shop is a normal part of business travel, if not everyday life. Not only are coffee shops a good place to get a cup of espresso, they are also a great location to have a quick meeting with a customer, take a short break, e – most importantly for the business travelerget online to check your email. Many cafés are now equipped with WiFi, or wireless internet. So while you sip on your latte or your mocha, you can surf the web and keep connected.

But despite people’s attempts to make WiFi services user-friendly, or easy to use, they are sometimes difficult to connect to. Então nesta lição, we’ll not only look at ordering coffee, we’ll also practice troubleshooting an internet connection.

Para a lição de hoje, we’ll be rejoining our friend Honesto as he stops by a coffee shop at the airport. We’ll hear to Honesto ordering a drink and attempting to connect to the café’s WiFi. Enquanto você escuta, tente responder às seguintes perguntas.

Perguntas de escuta

1) What kind of drink does Honesto order?
2) Whatdealdoes the coffee shop offer Honesto?
3) Why can’t he get online?

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BEP 128 – Telefonando: Tratamento de chamadas de vendas

Já vimos como marcar uma consulta por telefone com alguém que você já conhece (BEP 119), mas e se você ainda não conheceu a pessoa ou estabeleceu um relacionamento com ela?? No Podcast de inglês para negócios de hoje, veremos como entrar em contato com um cliente em potencial e, no extremo oposto da linha, examinaremos o idioma que você pode usar para recusar educadamente uma solicitação de informações ou uma reunião.

Já conhecemos Mario do Viva Fashions em episódios anteriores. Agora, Mario quer se encontrar com o comprador principal de uma cadeia de lojas americanas de propriedade da DeBourg Brands, mas, neste ponto, ele nem sabe o nome do comprador. Mario vai fazer uma “ligação não solicitada” para a empresa e ver se consegue entrar em contato com o comprador. Primeiro, ele precisa de um nome, e então ele precisa tentar falar com o comprador para marcar uma consulta.

Perguntas de escuta – Primeira chamada:
1) Que técnicas Mario usa para obter informações de Joan?
2) Por que você acha que Joan concorda em ajudar Mario?

Perguntas de escuta – Segunda Chamada:
1) Por que Mario fica dizendo “obrigado” em vez de “por favor” depois de fazer um pedido?
2) Que idioma Mario usa ao declarar o motivo de sua ligação, e porque?
3) Durante a conversa, Mario usa linguagem informal para minimizar seu pedido. Você pode ver alguns exemplos?

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