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BEP 140 – Lidar com problemas por telefone

Inglês de negócios, Atendimento ao Cliente, Inglês Intermediário, Telefone Inglês /

Nesta lição sobre inglês para negócios, abordaremos a discussão de problemas por telefone. Para o exemplo hoje, vamos nos concentrar em buscar uma fatura pendente, ou uma fatura que não foi paga no prazo.

Em negócios, não é incomum ter um cliente que está atrasado com um pagamento. Às vezes, uma fatura não foi recebida; outras vezes, o cliente pode não ter recursos para cobrir a conta. Eventualmente, você precisa ligar, discutir o problema, e tente encontrar uma solução.

No podcast de hoje, praticaremos frases para introduzir o problema, declarando claramente os detalhes de maneira educada, mas firme, fazendo uma oferta e propondo uma solução.

A caixa de diálogo apresenta Marcy, quem trabalha na Computer Solutions. A empresa de Marcy forneceu software e treinamento para o departamento de Jack Fountain na ATI Communications. Meses se passaram desde que Marcy enviou sua primeira fatura, mas nenhum pagamento foi feito. Agora ela está ligando para descobrir por que. Primeiro, ela fala com Donna no departamento de Contas a Pagar.

Perguntas de escuta:

1) Onde Jack acha que a fatura de Marcy pode estar?
2) Quais são as condições de pagamento com as quais Jack concordou?
3) Que solução Jack sugere?

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BEP 124 – Inglês para viagens: Check-out de um hotel

A2, Inglês de negócios, Atendimento ao Cliente, ESL Podcast, Inglês Intermediário, Viagem /

If you’ve ever checked into a hotel, there’s one more thing you’ll definitely have to do before you leave, check out of the hotel and pay the bill. Então, nesta Podcast de inglês para negócios lesson we’ll be looking at some of the language you might use as you’re preparing to depart.

A while back, no BEP 55 e BEP 56, we were introduced to Alan Chan and Honesto Salvador, two employees of a US electronics manufacturer visiting the USA on a business trip. As part of their training they have made a trip to Boston and will also travel to a nearby plant in New Haven. We join Alan and Honesto at the hotel in Boston as they go to reception to check out and pay the bill.

Perguntas de escuta

1. How does Honesto feel about breakfast at the hotel?
2. Who was responsible for the minibar charge?
3. Why does Honesto mention his club membership?
4. How will Alan and Honesto get to the airport?

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BEP 88 – Telefonando: Reserva de um bilhete de viagem

A2, Inglês de negócios, Atendimento ao Cliente, Inglês Intermediário, Telefone Inglês, Viagem /

Booking tickets on the phone is a basic part of business travel. Nisso intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone.

Viva is an Italian manufacturer of ladies’ apparel, or clothing. Marco and Francesca, Viva employees, are on a business trip. After visiting customers in the UK, they are now heading to Las Vegas in the United States to meet with their American distributor – the company that sells their product there. Marco calls a travel agent to book tickets for them.

Perguntas de escuta

1) When does Marco want to leave and when does he want to return? Will he and Francesca be flying first class, business class or economy?
2) Does Marco ask the travel agent to “hold the fare” or does he pay for it immediately?
3) Does Marco need to pick up his and Francesca’s tickets at the travel agent’s office?

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BEP 80 – Inglês para viagens: Check-in em um hotel

Inglês de negócios, Atendimento ao Cliente, ESL Podcast, Inglês Intermediário, Viagem /

Nesta lição de inglês para negócios, Podcast, we will focus on phrases and vocabulary – both for checking in and for enquiring about hotel services whilst checking in.

Arriving at a hotel after a long, hard day of travel, you need to do one last thing before you can take a hot shower and relax in front of the TV – you need to check in. That means registering for the room by filling out any necessary forms and giving the hotel your credit card number.

Checking in to hotels is another important part of travel, whether it’s for business or for pleasure. This episode follows on from BEP 79 Viagem: Reserving a Hotel Room, in which Sarah Johnson called to reserve a room at the Majestic Hotel in New York. Sarah has now arrived, and she is ready to begin her stay.

Na escuta, Paulo, at reception, helps Sarah register for the room. Pay attention to the language Sarah uses.

Perguntas de escuta

1) When she reserved the room, Sarah asked for a dinner reservation. What is the name of the hotel’s restaurant? Which floor is it on?
2) What do guests need to bring with them to the fitness center?
3) How does Sarah pay for her room deposit?

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BEP 79 – Viagem: Fazendo uma reserva de hotel

Inglês de negócios, Atendimento ao Cliente, ESL Podcast, Inglês Intermediário, Viagem /

Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travel – we all need to, at some time or another, call a hotel to reserve a room. Claro, making reservations is not only useful for hotels but also for all sorts of situations – conferences, restaurantes, airplane travel, and any other type of event that requires us to book in advance.

That is the skill that we will be practicing in this episode – making reservations. Pelo caminho, we’ll also be learning vocabulary for staying in hotels.

Na escuta, Sarah Johnson is going on vacation with her husband. She calls the reservations desk at the Majestic Hotel in New York, where a staff member, Tony, picks up the phone. Enquanto você escuta, pay attention to the language Sarah uses, e tente responder às seguintes perguntas.

Perguntas de escuta

1) What kind of room does Sarah want?
2) What extra request does Sarah have?
3) Tony makes a mistake while taking Sarah’s reservation. O que é isso?

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