Nesta lição sobre inglês para negócios, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, e assim por diante.
The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrot representative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.
Before we get started, it’s important to emphasize that this conversation is not really a negotiation, but rather a situation where most parts of the deal are already agreed to. Então, in this episode, estudaremos vocabulário para resumir os termos de um pedido comercial típico e aprenderemos frases para gerenciar relacionamentos cliente-fornecedor, por exemplo, tranquilizando o cliente para construir boa vontade.
Perguntas de escuta
1) Quando ele diz, “We operate on a narrow window for deliveries,” what does Bill mean?
2) O termo estorno refere-se ao reembolso total ou parcial de uma taxa, ou devolvido, para o comprador. For what situation is Bill quite “strict on chargebacks?"
3) Quando Bill gostaria que a primeira entrega fosse feita, e porque?
Download: Podcast MP3
