BEP 21 A – Odbieranie połączeń telefonicznych w języku angielskim

Business English for Telephone Calls

Welcome back to Business English Pod for today’s lesson on how to start a rozmowa telefoniczna w języku angielskim.

On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.

Więc, what are those basic things you need to cover at the start of a call? Dobrze, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. Na bardzo prostym poziomie, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, Co się potem dzieje? Dobrze, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.

W dzisiejszym oknie dialogowym, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. Usłyszymy także Nathana, rozmówca, który pracuje dla samolotu Cyclops. Nathan dzwoni, żeby porozmawiać z kimś o nazwisku George Kline z działu kontraktów.

Pytania do słuchania

1. Jakie są różne części pierwszego oświadczenia Claire, gdy odbiera telefon??
2. Jak Nathan prosi o rozmowę z Georgem Kline’em?
3. W jaki sposób Claire pyta o cel rozmowy?

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Wiadomości Business English 35 – Tech Unicorns

BEN-35-Tech-Unicorns-POD

Originally named for their rarity, technology “unicorns” are now as common as cats and dogs. As the number of companies hitting the $1bn valuation mark that defines a unicorn skyrockets, it’s easy for investors to be giddy with excitement. Ale, as City AM points out, these magical creatures may be too good to be true:

The so-called “unicorns” are being targeted by traders betting their share prices will fall. Named because of their mythical, elusive status, the number of unicorns running around has been enough to garner speculation that many of these firms are overvalued.

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Kurs języka angielskiego w biznesie – BEP 69A: Odbieranie połączeń telefonicznych w języku angielskim

To jest bezpłatny podgląd lekcji wideo z naszego kursu języka angielskiego biznesowego Kickstart.

Film z YouTube'a

To Lekcja angielskiego biznesowego patrzy na język odpowiedzi telefon w języku angielskim. Rozmowa przez telefon stała się niezwykle ważną częścią angielskiego w biznesie. Musisz być w stanie profesjonalnie odebrać połączenie i stworzyć dobry wizerunek siebie i swojej firmy tylko za pomocą swojego głosu.

The Kurs English Business Kickstart obejmuje 3 główny angielski w biznesie Umiejętności spotkań, prezentacje i rozmowa przez telefon z 20 lekcje odpowiednie dla średnio zaawansowanych anglojęzycznych. Kurs jest dostępny na platformie Udemy, która zapewnia dostęp stacjonarny i mobilny dla urządzeń z systemem Android i iOS.

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BEP 280 – Sprzedaż w języku angielskim 2: Zrozumienie potrzeb klienta

Business-English-Pod-280-Sales-Process 2

Welcome back to Business English Pod for today’s lesson on understanding your customer’s needs in the proces sprzedaży.

As a salesperson, you can’t just walk up to a customer and start pitching your products. How do you know the customer actually needs your products? And why would the customer buy from you without knowing anything about you? Nie, the sales process doesn’t start with a pitch. It starts with making your initial approach and getting to know your customers, which is what we looked at in our last lesson.

So what come’s next? Dobrze, once you’ve made your initial approach, you can move on to understanding the customer’s needs. And that’s what we’ll focus on in this lesson, because if you understand what the customer needs, then you can offer them the right solutions.

What are the techniques we can use to learn about a customer’s needs? Dobrze, today we’ll cover several, including how to ask direct questions, present alternatives, and ask about priorities. We’ll also look at proposing the next step and asking about buying authority. Kiedy już to zrobisz, you can move on confidently to matching your solutions to their needs.

W dzisiejszym oknie dialogowym, ponownie dołączymy do Aarona, sprzedawca w komercyjnej firmie chłodniczej. He’s talking to a couple of potential customers at a new hotel: Eva, the hotel manager, and Robin, the head chef. Eva and Robin have just given Aaron a tour of the hotel’s restaurant, bar, and café. Aaron has learned a bit about their plans and now he wants to know more about their specific needs.

Pytania do słuchania

1. Which area of the hotel does Aaron present an alternative option for?
2. What are Eva and Robin’s two major priorities?
3. What does Aaron say he is going to do next?

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BEP 279 – Sprzedaż w języku angielskim 1: Podejście

BEP 279 - Business English for the Sales Process 1

Witamy z powrotem w Business English Pod na dzisiejszy dzień lekcja angielskiego biznesowego on making your initial sales approach.

Sales is right at the core of business. It’s how you connect people with products, and turn products into profits. But most sales aren’t made with a single conversation. There’s a process involved. This process involves many different steps, and at each step, a good salesperson has to use their skills to keep the process moving forward.

W tej lekcji, we’ll focus on the initial step of the proces sprzedaży: making the approach. This is when you talk to the potential customer for the first time. You want to establish a good rapport and ask some questions to start learning about their needs. We’ll learn how to compliment a prospect and ask open-ended questions. We’ll also cover how to show interest to get more information, show that you’ve done some background research, and reference other business connections. Dzięki tym umiejętnościom, you can get off to a good start with your prospect.

W dzisiejszym oknie dialogowym, we’ll hear a salesperson named Aaron, who works for a company that sells refrigeration and cooling equipment. Aaron is visiting a new hotel in Thailand and talking with Eva, the hotel’s manager and Robin, the head chef. He has arranged to visit the hotel and hopes to start building a relationship and finding out about their needs.

Pytania do słuchania

1. How does Aaron compliment his prospective customers?
2. What does Aaron show interest in to get more information?
3. What business connection do Aaron, Robin, and Eva have in common?

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