Welcome back to Business English Pod for today’s lesson on how to start a rozmowa telefoniczna w języku angielskim.
On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.
Więc, what are those basic things you need to cover at the start of a call? Dobrze, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. Na bardzo prostym poziomie, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, Co się potem dzieje? Dobrze, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.
W dzisiejszym oknie dialogowym, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. Usłyszymy także Nathana, rozmówca, który pracuje dla samolotu Cyclops. Nathan dzwoni, żeby porozmawiać z kimś o nazwisku George Kline z działu kontraktów.
Pytania do słuchania
1. Jakie są różne części pierwszego oświadczenia Claire, gdy odbiera telefon??
2. Jak Nathan prosi o rozmowę z Georgem Kline’em?
3. W jaki sposób Claire pyta o cel rozmowy?
Download: Podcast MP3
