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BEP 318 – Business Socializing: Checking In with Clients (2)

Business English Pod 318 LESSON - Socializing with Clients in English 2

Welcome back to Business English Pod for today’s lesson on socializing in English with your clients on the phone.

There’s an old saying that you should never mix business and pleasure. And sure, it might not be a good idea to get too close to your customers and clients. But if you are all business, and you shy away from anything personal, you’ll seem cold. And people won’t connect with you.

Ultimately, you have to find the right balance. You want to be personable, but not nosy. You want to be friendly, but not pushy. And you have to take your time. A conversation with a new customer will be naturally more formal than with an established one. That’s true not only in person, but on the phone as well.

In our last lesson, we learned about paying a visit to a client’s office. Today, we’ll look at checking in with a client by phone. As you’ll hear, we often make friendly conversation at the beginning of the call, and you might find yourself showing understanding of a client’s personal situation. But eventually you’ll want to switch from the personal to business. And once you’re talking business, you might mention personal connections, gauge needs, and discuss developments in your industry. This is all part of maintaining and building a relationship with your client.

In today’s dialog, we’ll rejoin Markus, an account manager for a company that sells servers. Markus is calling up a client named Jana. He wants to check in with her, find out how she’s doing, and see if she needs anything. And you’ll hear him strike a balance between business and personal issues.

Listening Questions

1. Jana mentions a personal issue at the start of the conversation. What is it?
2. When Markus switches from personal matters to business, what topic does he mention?
3. How does Markus ask Jana about their server needs?

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BEP 317 – Business Socializing: Checking In with Clients (1)

Business English Pod 317 - English for Socializing with Clients 1

Welcome back to Business English Pod for today’s lesson on socializing in English with your clients.

Business is all about relationships. And the stronger your relationships are, especially with customers or clients, the more successful you’ll be. This is why we call up our customers or drop by their office. Sometimes we’ve got important business to take care of, but sometimes all we need to do is say hello and check in.

In fact, visiting with clients often sounds like a chat between friends. We might talk about sports, about family, about travel, or about mutual friends. Of course, it takes a while to get to this level with a customer. But once we’re there, our conversations are likely to be an interesting mix of the personal and professional.

Bouncing between these two modes naturally is the secret to the client visit. You might find yourself starting out by introducing some interesting piece of news. At some point, you may want to gauge the client’s satisfaction with your products or services. And the conversation may also turn naturally to gossiping about the competition. If a client needs a decision or information, you may have to promise to check back on it. And finally, you might want to make a social invitation, and move the relationship-building out of the office.

In today’s dialog, we’ll hear Markus, who works as an account manager for a company that sells computer servers. He is visiting the offices of one of his clients, a large Internet service provider. We’ll hear Markus chatting with Jose, his main client contact, and Tricia, another manager.

Listening Questions

1. What news does Markus deliver to Jose?
2. What does Markus say about his company’s competitor?
3. What does Markus offer to do next Friday?

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Business English News 40 – Renewable Energy

Business English News Lesson 40 - Renewable Energy

Early energy sources were simple; fire was discovered to heat things, and then along came conversion – such as fire under a kettle producing steam. But times have changed, and the impact of using non-renewable sources of energy, or fossil fuels, is one that we can no longer afford to ignore. Putting the climate change debate aside, there are real commercial opportunities that businesses and governments can, and should, consider.

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BEP 316 – English for Discussing Marketing Activities (Part 2)

Business English Pod 316 - English for Discussing Marketing Plans & Activities 2

Welcome back to Business English Pod for today’s lesson on English collocations for discussing marketing plans and activities.

As author and marketing master Seth Godin once said: marketing is a competition for people’s attention. And in today’s hyperconnected world, that competition is really tough! Standing out from the crowd requires us to put a lot of energy into marketing.

The best companies spend this energy strategically. They direct their marketing efforts at the right people, with the right methods. And if you sit around a table with a good marketing team, you’ll need to understand – and use – the special language of marketing. For example, you might hear expressions like “to increase customer engagement.” Or “to capture market share.”

In English, this kind of expression is called a collocation. A collocation is a natural combination of words. Native speakers use collocations all the time without thinking about it. They don’t say “catch” market share, or “trap” market share. They always say “capture” market share. They remember the words together. And you can too. You can learn collocations to understand better, and to sound more natural.

In this lesson, we’ll look at collocations used to discuss marketing. We’ll hear a dialog between three people on a marketing team: Nathan, Camille, and Theo. In our last lesson, the team talked about market research. Today, we’ll hear them talking about some specific marketing activities. They’ll use lots of marketing collocations to describe their activities. Try to pick these out, then we’ll go through them later in the debrief.

Listening Questions

1. What does Camille say was the goal of the magazine and TV ads?
2. What type of marketing activity does Camille say they need to improve?
3. What does Nathan identify as the main purpose of the activity that Camille said they need to improve?

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BEP 315 – English for Discussing Marketing Activities (Part 1)

Business English Pod 315 - English for Discussing Marketing Plans & Activities 1

Welcome back to Business English Pod for today’s lesson on English collocations for discussing marketing activities.

Great marketing is at the heart of business success. This was just as true 100 years ago as it is today. Of course, the digital age has brought new methods of marketing, but the basic goals of marketing haven’t really changed. I mean, first of all, you want customers to know about your products and services. In the world of marketing, that’s what we call “brand recognition.” But it’s not just about recognition, it’s about making sales, and “capturing market share.”

As you heard, in describing the goals of marketing, I used two expressions that you might be familiar with: “brand recognition” and “to capture market share.” We call these kind of expressions collocations. A collocation is a natural combination of two or more words to talk about a single idea. You might think of collocations as chunks of language. And it’s usually easier, and more natural, to remember these chunks rather than learning individual words.

Every area of business has its own special expressions, or collocations. And learning these collocations will help you not only understand what others are saying, but communicate your own ideas more clearly. In this lesson we’re going to focus on collocations you can use to talk about marketing activities.

In today’s dialog, we’ll listen to a discussion by a marketing team at a home furnishings company. You’ll hear Nathan, who is leading the meeting, as well as Theo and Camille. They are discussing the company’s market research, their goals, and how to measure progress toward those goals. Try to pick out the collocations they use, and we’ll talk about them later in the debrief.

Listening Questions

1. What does Theo say the process of market research has helped them do?
2. What does Camille say the data from research has helped them do?
3. Near the end of the dialog, what does Nathan say they’ve talked about doing?

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Skills 360 – Making your Speech more Powerful with Metaphors (2)

Skills 360 - Using Metaphors in English (2)

Welcome back to the Skills 360 for today’s lesson on using metaphors in English.

If you tuned in last time, you’ll remember that a metaphor is when you compare something you’re talking about to another idea. A classic example of a metaphor is “time is money.” But, if you really want to use metaphors to take your English to the next level, you’ll need to learn to think outside the box.

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Skills 360 – Making your Speech more Powerful with Metaphors (1)

Skills 360 - Using Metaphors to Make your Speech More Powerful (1)

Welcome back to the Skills 360 for today’s lesson on using metaphors to make your speech more powerful.

Have you ever heard of Alfred Sloan? He was the head of General Motors during the Great Depression. He once gave a speech where he talked about GM at the time as a “great ship in a fierce storm.” From that description, you get a sense of danger, of a big boat getting tossed around in the unpredictable ocean waves. And you can imagine that everyone on that ship has to work hard to get through the storm which, like all storms, would one day end.

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BEP 314 – Project Management 5: Scrum Stand-up Meetings (2)

BEP 314 - English for Projects 4: Scrum Stand-up Meetings 2

Welcome back to Business English Pod for today’s lesson on participating in a scrum stand-up meeting.

Most people I know would agree that the best meetings are those that are short and focused. And that’s exactly how a daily scrum meeting is designed. Scrum is an approach to project management, especially in software development. Every day the scrum team has a short meeting where everyone gives an update.

In a good scrum meeting, those updates should only take 15 minutes. The scrum master keeps everyone focused. That may mean he or she sidebars any discussion that doesn’t relate to the three questions everyone should answer. And what are those three questions that you should answer in a scrum stand-up meeting?

Firstly, you should report what you have been working on. That normally means telling everyone what you accomplished the day before. Next, you’ll let everyone know what you’re going to work on next, or on the day of the meeting. Already you can notice that the meeting focuses on a limited time period.

The third question you’ll answer is whether you face any impediments. An impediment is an obstacle or challenge. Removing those impediments is the job of the scrum master, but your fellow team members may also be able to help. For that reason, you might ask for assistance during the meeting. When everyone’s finished their updates, the scrum master will close the meeting. But not before outlining sidebar topics for discussion after the meeting.

In today’s dialog, we’ll rejoin a scrum meeting at a software company. The team is working on a new piece of software for a logistics company. We’ll hear Jill, the scrum master, and Katherine, who’s giving her daily updates. We’ll also hear from Sam, who you might have heard give his own updates in our last lesson.

Listening Questions

1. What does Katherine say she will be working on today?
2. What is the first impediment Katherine reports?
3. What does Katherine want help with?

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BEP 313 – Project Management 4: Scrum Stand-up Meetings (1)

BEP 313 - English for Projects 4: Scrum Stand-up Meetings 1

Welcome back to Business English Pod for today’s lesson on conducting a scrum stand-up meeting in English.

Not everyone likes meetings, and for good reason. Many meetings are poorly organized and poorly run. But meetings are a necessary part of work and business, especially in project management. For this reason, it’s important that we find ways to have good meetings.

If you’ve worked in software development, especially agile environments, you’ll know about one excellent kind of meeting called a scrum or stand-up meeting. Scrum is an approach to software development that uses cross-functional teams. Each day, the team has a short stand-up meeting where people update others on progress, plans, and challenges.

Whether or not you work in software development, leading a scrum style meeting is a useful experience. You’ll have to do many things that apply to all good meetings. For example, you’ll need to open the meeting and ask for updates. You may also find the chance to suggest collaboration between team members. And the person running the meeting is also responsible for putting aside, or sidebarring, issues that can be discussed after the meeting. These are all techniques that can help you in any kind of meeting, whether you work with scrum or not.

In today’s dialog, we’ll hear Jill, a project manager and scrum master, leading a daily scrum meeting. We’ll also hear two team members, Katherine and Sam. Sam will be first to provide his updates. And, as you’ll hear, Jill will help keep the team focused.

Listening Questions

1. When she opens the meeting, what does Jill suggest they do to stay focused?
2. When Sam says what he is going to do today, what does Jill suggest?
3. What issue does Jill want to “sidebar,” or leave for after the meeting?

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925 English Lesson 15 – How to Talk about your Family

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In today’s 925 English lesson, we’re going to learn how to talk about your family in English.

In business, and in life, everything is about relationships. And to build relationships, we often talk about our background and our personal life. Of course, you can’t get too personal, but family is a topic that everyone loves to discuss. For most people, family is the reason they work so hard in the first place!

925 English is a new series of English lessons for beginners. 925 English lessons focus on English expressions that you can use in work and business. Each 925 English lesson features English phrases and expressions you can use in different situations and tips on why and how we use them in Business English.

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