Welcome back to Business English Pod for today’s lesson on how to start a 영어로 전화.

On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.

그래서, what are those basic things you need to cover at the start of a call? 잘, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. 아주 간단한 수준에서, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, 다음에 무슨 일이 일어날까? 잘, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.

오늘 대화에서, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. We’ll also hear Nathan, the caller, who works for Cyclops aircraft. Nathan is calling to talk to someone named George Kline in the contracts department.

듣기 질문

1. What are the different parts of Claire’s first statement when she answers the phone?
2. How does Nathan ask to speak to George Kline?
3. How does Claire ask about the purpose of the call?

Download: Podcast MP3