今日のレッスンのビジネス英語ポッドへようこそ, the second in a two-part series onquality control. このレッスンでは, we’ll focus on quality control for顧客サービス.
For companies that sell products, quality control is critical. Not just for ensuring consistency, safety, and reliability, but for meeting customers’ expectations. When customers buy from your company, they’re thinking about more than just the product itself. They’re thinking about how well you serve them.
Customer service involves a huge range of activities. Pretty much any time a customer interacts with a person or a system in your company, it’s customer service. And you need to think about everything from how easy it is to use the website, to the tone your employees use on the phone.
When we talk about customer service, and the quality of customer service, there are many special expressions we use. Many of these are combinations of words that we call “collocations.” You might often learn individual vocabulary words, but we don’t always think, or speak, in individual words. We speak in chunks of language. These chunks are called collocations. In fact “customer service” itself is a collocation. Those two words go together to create a new idea.
今日の対話で, we’ll continue a conversation between Emma and Paolo. Emma is a consultant that helps companies with quality control. And Paolo runs a company that makes and services solar panels. As they discuss the work that Emma will do for Paolo’s company, 彼らは多くの英語のコロケーションを使用します. We’ll explain those collocations later in the debrief.
リスニングの質問
1. What two goals does Paolo have regarding customer service quality? 2. What does Paolo’s company do after every install or service call? 3. What has Paolo’s company not done yet, in a documented way?
今日のレッスンのビジネス英語ポッドへようこそ, the first in a two-part series on quality control. このレッスンでは, we’ll focus on the製造side of things.
Successful companies understand the importance of quality. At minimum, quality control is about meeting industry standards or regulations. Beyond that, quality is a huge factor in brand reputation and customer satisfaction. And a commitment to strong QC, or quality control, can also lead to significant cost savings.
Given these benefits, no wonder many companies have entire teams or positions dedicated to monitoring quality. そして, just like any other area of expertise, quality control comes with its own special language. Much of this language appears in set expressions that we call “collocations.” In fact, I just used one when I mentioned “monitoring quality.” To monitor quality is a common collocation related to quality control.
コロケーションare just natural combinations of words. Certain verbs and adjectives always go with certain nouns. And certain nouns often combine to create a special meaning. If you just learn new words individually, you might miss these natural combinations.
今日の対話で, we’ll hear a conversation between Paolo and Emma. Paolo works for a company that manufactures, sells, and services solar panels. Emma is a quality control consultant. Paolo’s company is looking to hire Emma to conduct a quality control audit, or a review of their systems. 彼らの会話の中で, they use lots of English collocations, これについては、報告会の後半で説明します.
リスニングの質問
1. What does Paolo say they did after completing a safety audit? 2. What kind of testing will Emma’s work not include? 3. What is the purpose of “pulling samples” in quality control?