In this Business English Podcast lesson we look at how to explain or describe a procedure. We’ll also look at some common computer vocabulary.

In our jobs, we often have to tell people about procedures and processes – explaining how to do something. This can be more formal – for example giving government visitors a demonstration of a production line – or informal – for example showing a colleague how to use the photocopier.

Today’s dialogue is a common situation where describing a procedure is useful – giving someone help. It takes place at Elektra, a fashion design company. You’ll hear Sandy, an accountant, call Felipe, who works in the IT department. Sandy is having a problem with her computer and Felipe describes to her the procedure for fixing it.

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