ESL ポッドキャスト

BEP 54 - 顧客サービス: 苦情の処理 2: 苦情の解決

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

六月 23, 2007

BEP 53 - 顧客サービス: 苦情の処理 1: 共感する

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

六月 19, 2007

BEP 52 – あいまいな言葉を使う (一部 2)

This is the second in our two-part Business English Pod series on strategically using vague language. Last time we covered…

六月 13, 2007

BEP 51 – あいまいな言葉を使う (一部 1)

今日は、曖昧な言葉の使用に関する 2 部構成のビジネス英語ポッドキャスト レッスンの最初のレッスンです. "漠然" means not clearly defined.…

六月 9, 2007

BEP 50 – Softening Negative Replies (一部 2)

This is the second in a two-part Business English Podcast lesson on softening negative replies. Last time you worked on…

5月 26, 2007

BEP 49 – Softening Negative Replies (一部 1)

This is the first in a two-part Business English Podcast lesson on softening negative replies - saying “no” politely.

5月 23, 2007

BEP 48 – Cold Calling: 異論への対応と通話の終了

This is the last in our three-part Business English Podcast series on cold calling. In today's lesson, you'll learn how…

5月 16, 2007

BEP 47 – Cold Calling: メリットの明確化と売り込み

これは、便利な電話とセールススキルに関する3部構成のビジネス英語ポッドキャストレッスンの2番目です。: 勧誘電話.

5月 13, 2007

BEP 46 – Cold Calling: 良いスタートを切る

Today's lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited…

5月 9, 2007