Pod de inglés de negocios / Comunicación / Página 14

BEP 149 – Trabajar en equipos multiculturales (Parte 1)

Avanzado, Inglés de negocios, Comunicación, Cultura, Podcast de ESL /

Esta es la primera de una serie de dos partes de Business English Pod sobre el trabajo en equipos multiculturales..

En el mundo de hoy, es común trabajar con personas de diferentes culturas. Y dado que los negocios eficaces dependen de una comunicación clara, es importante considerar diferentes aspectos de la cultura. Es posible que sus colegas hagan negocios de manera diferente a como lo hace usted. Entonces, Saber más sobre la comunicación intercultural puede ayudar a que tu trabajo sea más fluido y evitar malentendidos..

En este episodio, repasaremos algunos puntos a considerar para trabajar en un equipo multicultural. Analizaremos la cultura empresarial general., costumbres comerciales específicas, niveles de formalidad, y conciencia cultural local. Y dado que la comida se sirve a menudo en entornos empresariales, hablaremos de eso, también.

estaremos escuchando, gerente de una empresa de biotecnología con sede en Estados Unidos. Aunque Ming es originario de China, Trabajó durante muchos años en la sede de Nueva York y ahora viaja a Brasil para gestionar un equipo de investigadores internacionales.. En este episodio, Ming se prepara para su viaje hablando con un colega, tania, que vivió y trabajó en Brasil durante 3 años.

Preguntas de escucha:

1. ¿Qué ha oído Ming sobre Curitiba??
2. ¿Qué dice Tanya sobre las relaciones en Brasil??
3. ¿Sobre qué título honorífico pregunta Ming??

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BEP 95 – Comunicación: Resolviendo conflicto (2)

Avanzado, Inglés de negocios, Comunicación, Podcast de ESL, Inglés de gestión /

This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (es decir, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.

En el primer episodio, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.

En este episodio, we’ll pay attention to how Gerry and Ben work together to come up with a solution. En particular, we’ll focus on how they state common goals, raise concerns, and agree action.

Where we left off last time, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.

Preguntas de escucha

1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?

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BEP 94 – Comunicación: Resolviendo conflicto (1)

Avanzado, Inglés de negocios, Comunicación, Podcast de ESL, Inglés de gestión /

People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. Entonces, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

En la escucha, Elegant is a company that designs and manufactures bathroom fixtures – sinks, toilets, y así. Ben has recently joined Elegant as a training specialist. When he started, he was promised that Elegant would hire someone to help him with his work-load, but instead he is still doing almost everything by himself. He was also promised the opportunity to do some course design, but instead his manager, Gerry, insists on closely supervising all of Ben’s work. Ben feels like he is working harder than anyone else in the office: He is always the last one to leave the department in the evening. But he doesn’t feel that his hard work is getting recognized.

A medida que escucha, pay attention to the language that Gerry and Ben use to deal with this disagreement.

Preguntas de escucha

1. Gerry says he wants to “sit down informally and thrash things out a little.”
2. What do you think this means? A strain is something that is tiring and, perhaps, irritating.
3. What does Gerry say is “getting to be kind of a strain?” What solution does Gerry propose?

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BEP 65 – Inglés de ventas: Técnicas de interrogatorio (2)

Inglés de negocios, Comunicación, Podcast de ESL, Inglés de ventas /

This is the second in a two-part Business English Pod lesson on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.

Como recordarás, the listening takes place in a customer needs analysis: Brad, from chemical coatings producer Forrest and Brown, is visiting his customer Andy. Andy’s company, Stratos, puts together circuit boards for use in consumer electronics.

Al final de Parte 1 , Brad had just used a probing question to determine what exact kinds of products Andy’s company focuses on. When he discovered that Stratos was making a lot of boards for TVs, Brad decides to follow this line of questioning. As we’ll see, this is because TVs are a good match for Brad’s products.

The specific kind of TV they are talking about is an LCD TV, often referred to as a flat screen TV.

Preguntas de escucha

1) LCD TVs produce a lot of heat. Why is this important to Brad’s sales pitch?
2) What are Andy’s main priorities in selecting conformal coatings to protect the circuit boards Stratos produces?
3) What are the main good points of the coating that Brad wishes to sell to Andy?

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BEP 64 – Inglés de ventas: Técnicas de interrogatorio (1)

Inglés de negocios, Comunicación, Podcast de ESL, Inglés de ventas /

Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used to “drill down to” – es decir, get to or uncover – the information you want.

In today’s Business English listening Brad is a sales manager for Forrest and Brown, a producer of innovative industrial coatings and glues. Coating refers to a chemical that is applied to the outside of something to protect it. Por ejemplo, paint is a type of coating. Forrest and Brown produces “conformal coatings”; this type of coating is used to protect printed circuit boards, or PCBs. PCBs are small flat boards covered with wiring and electronic parts. Almost all electronic devices – TVs, CD players, phones – have them.

Today Brad is visiting Andy, who is a production manager for Stratos, an assembler of PCBs that are used in household items. We can say that Andy is Brad’s “prospect” – the person he wants to sell to.

Let’s listen to how Brad asks Andy questions to analyze Stratos’ necesidades.

Preguntas de escucha

1) What does Brad think of the Stratos facility?
2) How long has Stratos been located in its current location?
3) What kind of devices does Stratos produce circuit boards for?

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Download: Podcast MP3