Pod de inglés de negocios / Inglés de negocios / Página 128

BEP 57 – Charla sobre enfriadores de agua: Modismos deportivos (1)

Inglés de negocios, Vocabulario de inglés de negocios, Modismos comerciales, Cultura, Podcast de ESL /

This Business English Podcast lesson is the first in an ongoing series where we’ll listen in on some typical chitchat around the office water cooler. You’ll find a water cooler in offices around the world – usually in the break room where employees gather to drink a cup of coffee or tea and take a rest from work.

And during these breaks, you might meet with a colleague and exchange words about life, your jobs, your company, Deportes, politics or whatever. Entonces “water cooler chichat” has come to refer to all types of informal communication that take place at the office.

We’ll be listening in on Jan and Jen, who work in the same office of Ambient, an American telecoms company, gossiping around the water cooler. They are discussing the latest industry news: Acento, a major European player in the market, has just announced the takeover or buy out of Ambient’s main competitor,TelStar.

Preguntas de escucha

1) Do Jan and Jen think Accent’s takeover of TelStar was a good idea?
2) Why was there a delay in the takeover?

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Noticias de negocios 11 – Lanzamiento de iPhone

Inglés de negocios, Vocabulario de inglés de negocios, Noticias de negocios, Inglés de marketing /

Nuestra Aplicación de inglés de negocios para iPhone/iPad/Touch ya está disponible en la App Store: Descargar

Hoy, were talking about Apple’s new mobile phone: the iPhone. Actually it’s a combination of phone, iPod and internet browser all rolled into one gadget. We’ll be looking at the hype – or massive publicity – surrounding the launch of the iPhone and taking a closer look at the marketing vocabulary we use to describe product launches and the retail market.

PDF Transcript: Study Notes

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BEP 56 – Viajes de negocios 2: Aduana e inmigración

A2, Inglés de negocios, Podcast de ESL, Inglés intermedio, Viajar /

Continuing our series on ESL for business travel, we rejoin Alan and Honesto on their business trip to the USA. En BEP 55 – Airport Departures and Take Off, alan, the main character in our story, and Honesto, his colleague, have left Hong Kong for San Francisco. There they will go through immigration, collect their bags, and change planes to Michigan, which is where their company, Ambiente, is headquartered.

Immigration is the process you follow to enter a foreign country. So in today’s ESL lesson, you’ll learn helpful travel vocabulary and phrases you can use when you enter the U.S. or other countries.

Preguntas de escucha

1) What is an I-94 form?
2) How much money can you bring into the U.S.?
3) Where does Alan want to go sightseeing?
4) ¿Qué quiere decir Alan con “just pulling your leg?”

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BEP 55 – Viajes de negocios: Salida y despegue del aeropuerto

A2, Inglés de negocios, Podcast de ESL, Inglés intermedio, Viajar /

Esta lección de podcast de inglés de negocios es la primera de una serie de programas que seguirán a un empleado de una empresa manufacturera en un viaje de capacitación a los EE. UU.. sobre la serie, Practicaremos muchas situaciones que te serán útiles en tus viajes de negocios al extranjero., incluyendo pasar por inmigración, alquilar un coche, registrarse en un hotel, usando internet inalámbrico, etc..

El personaje principal de nuestra historia es Alan Chen.. Trabaja para un importante fabricante multinacional de productos electrónicos., Ambiente, que tiene su sede en Michigan en los EE.UU.. Haber recibido recientemente un ascenso., Alan va a Estados Unidos a aprender. 6 Sigma, que es un sistema para mejorar la calidad.

El episodio de hoy comienza al comienzo del viaje de negocios con “abordar el avión.”

Preguntas de escucha

1) ¿En qué fila están sentados Alan y Honesto??
2) ¿Qué deben apagar los pasajeros antes de que despegue el avión??
3) ¿Qué quiere decir Alan con “asesinar un whisky.”

Members: PDF Transcript

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BEP 54 – Servicio al Cliente: Tramitación de las reclamaciones 2: Resolviendo la queja

Avanzado, Inglés de negocios, Servicio al Cliente, Podcast de ESL, Teléfono Inglés /

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint.

First a quick review: In part one we learned the first three steps for calming down angry customers and dealing with their complaints: primero, we need to acknowledge their emotions by showing empathy. Second, we should identify the background to their problem so that we can take the right steps to fix it. And third, we should listen actively to show them that we care.

Where we left off last time, Sandy, a service associate at the front desk of the Majestic Hotel, had just finished identifying Steve’s problem. Let’s continue listening to see how Sandy resolves the complaint.

Preguntas de escucha

1) How does Sandy show that he is actively listening to Steve?
2) What does Steve need?
3) What steps does Sandy take to ensure that Steve is satisfied with the outcome of the call?

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