Esta es la segunda parte de una lección de podcast de inglés comercial de dos partes sobre cómo resolver conflictos., en el que nos hemos centrado en resolver los desacuerdos cotidianos en la oficina. ben, un nuevo especialista en formación en una empresa de fabricación, siente que está haciendo una parte injusta (es decir, demasiado) del trabajo en su departamento. Gerry, El manager de Ben, habla con el para solucionar el problema.

En el primer episodio, Estudiamos cómo Gerry abrió la discusión de manera informal., manera no amenazante, y vimos cómo escuchó activamente a Ben para ganarse su confianza..

En este episodio, Prestaremos atención a cómo Gerry y Ben trabajan juntos para encontrar una solución.. En particular, Nos centraremos en cómo establecen objetivos comunes., plantear preocupaciones, y acordar acción.

Donde lo dejamos la última vez, Gerry acababa de hacer una pregunta para resolver el conflicto.: Gerry quiere saber qué sugeriría Ben hacer para solucionar la situación..

Preguntas de escucha

1) ¿Qué solución propone Ben??
2) ¿En qué área Ben siente que podría hacer una contribución real??
3) ¿En qué acción están de acuerdo Ben y Gerry??

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People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. Entonces, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

En la escucha, Elegant is a company that designs and manufactures bathroom fixtures – sinks, toilets, y así. Ben has recently joined Elegant as a training specialist. When he started, he was promised that Elegant would hire someone to help him with his work-load, but instead he is still doing almost everything by himself. He was also promised the opportunity to do some course design, but instead his manager, Gerry, insists on closely supervising all of Ben’s work. Ben feels like he is working harder than anyone else in the office: He is always the last one to leave the department in the evening. But he doesn’t feel that his hard work is getting recognized.

A medida que escucha, pay attention to the language that Gerry and Ben use to deal with this disagreement.

Preguntas de escucha

1. Gerry says he wants to “sit down informally and thrash things out a little.”
2. What do you think this means? A strain is something that is tiring and, perhaps, irritating.
3. What does Gerry say is “getting to be kind of a strain?” What solution does Gerry propose?

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