BEP 79 – Reisen: Hotelreservierung vornehmen

Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travelwe all need to, at some time or another, call a hotel to reserve a room. Natürlich, making reservations is not only useful for hotels but also for all sorts of situationsconferences, restaurants, airplane travel, and any other type of event that requires us to book in advance.

That is the skill that we will be practicing in this episodemaking reservations. Nach dem Weg, we’ll also be learning vocabulary for staying in hotels.

Im Zuhören, Sarah Johnson is going on vacation with her husband. She calls the reservations desk at the Majestic Hotel in New York, where a staff member, Tony, picks up the phone. Wie du zuhörst, pay attention to the language Sarah uses, und versuchen Sie, die folgenden Fragen zu beantworten.

Fragen zum Zuhören

1) What kind of room does Sarah want?
2) What extra request does Sarah have?
3) Tony makes a mistake while taking Sarah’s reservation. Was ist es?

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BEP 78 – Geselligkeit: Politik diskutieren

They say there’s one rule of conversation that you should always follow in businessdon’t talk about politics, sex or religion. Actually, Jedoch, it seems like 90% of casual conversations are about just those thingspolitics, sex and religion. Also in dieser Folge, we’ll be focusing on one of these topicspolitics. We’ll be learning some language that will help you cope with this difficult topic.

There’s a trick to talking about politics in business. In international business culture, it’s usually better not to express strong opinions. The focus is generally on the exchange of information rather than on debate, because the main goal is to maintain harmonious relations. Häufig, we state our opinions non-committally. That means we don’t commit ourselves to an opinion – mit anderen Worten, we don’t voice a strong view one way or the other. Stattdessen, we prefer to be vague, or ambiguous. This strategy helps avoid conflict.

So in this podcast, in addition to covering some general phrases and vocabulary for discussing politics, we’ll be studying how to soften your questions and be non-committal when necessary.

We’ll be listening to Ricardo and Lars, old colleagues who have met each other again at an international conference. They’re talking about the political situations in their home countries, Brazil and Denmark.

Fragen zum Zuhören

1) Ricardo says he has heard that the Danish government is pretty far “Rechts”, das ist, conservative. But Lars seems to think that this has a good side. Was ist es?
2) Lars mentions that Brazil has won its bid to host the World Cup. Ricardo says that Brazil has a lot of work to do in which areas?
3) Lars talks about a certain kind of problem that hascropped up”, das ist, appeared or occurred during Brazilian President Lula’s presidency. Was ist es?

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BEP 77 – Lässiges Englisch: Geselligkeit nach der Arbeit

In many countries, having a drink after work with colleagues is a popular way to relax: This kind of socializing helps us get to know each other and to build team spirit. To attract customers who are just getting off work, many bars and clubs have ahappy hour.This is a promotion in the early evening, usually lasting an hour or so, when pubs and bars offer a special prices on drinks, sowie “buy one get one free” oder “all drinks half price.So in this business English podcast, we will explore language that we can use to socialize with colleagues during happy hour or during other informal occasions.

Whether you drink alcohol or not, in many places around the world you will likely be invited to the bar or pub with colleagues. It’s important to know how to offer to buy drinks for others and how to make polite excuses when you’ve had enough or when it’s time to go. The same skills are also useful for other types of after-work social activities.

Im Dialog, we join Greg, a manager, and three people in his teamJoanna, Gary, and Benas they order.

Fragen zum Zuhören:

1) Who is paying for the first round of drinks? How can you tell?
2) Who is the person who doesn’t drink?
3) When it’s time for her to go, what excuse does Joanna make?

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BEP 72 – Telefonieren: Voicemail-Nachrichten

Wenn Sie jemanden anrufen, dieser aber nicht da ist, oft ihre Voicemail “nimmt auf” oder geht ans Telefon. Dann müssen Sie eine Nachricht hinterlassen. Jeder, der das Telefon in seinem Job benutzt, muss sich mit Voicemail befassen.

Haben Sie jemals damit begonnen, eine Nachricht in der Voicemail einer anderen Person zu hinterlassen?, dann, als du das gehört hast “Piep” Klang, Sie wussten nicht, was Sie sagen sollten? Wenn Sie eine Fremdsprache sprechen, Sprechen ohne Vorbereitung kann eine Herausforderung sein, insbesondere, wenn Sie die Person, mit der Sie sprechen, nicht sehen oder hören können. Aber mit ein wenig Übung, Sie sind ein Voicemail-Profi.

Das lernen wir in dieser Business-Englisch-Lektion – Standardphrasen und -sprache für Voicemail-Nachrichten, so dass du das nächste mal hier bist “Piep” Sie wissen genau, was Sie sagen sollen.

Zuerst hören wir ein schlechtes Beispiel. Justin Thomas arbeitet für einen Versandmakler namens Trivesco. Makler sind “Zwischenhändler” – in diesem Fall ist Justin ein “neue Gebäude” Makler, Das heißt, er hilft Menschen, neue Schiffe zu kaufen und zu verkaufen. Justin ruft Sylvie Peterson an, ein Manager bei der Schiffbaufirma Schmidt und Larsen. Im zweiten Beispiel hören wir Justins Kollegen, Mark Rand, Hinterlassen Sie eine professionellere Nachricht.

Fragen zum Zuhören (Gute Nachricht)

1) Worüber hofft Mark Rand, mit Sylvie sprechen zu können??
2) Wann wird er verfügbar sein, um Sylvies Anruf anzunehmen??
3) Wie beendet Mark die Nachricht positiv??

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BEP 69 – Telefon Englisch: Eine Nachricht hinterlassen

This lesson has been updated in anew series: BEP 69A Redux & BEP 69B Redux.

Die Leute sind beschäftigt. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.

Today we will hear a bad example and a good example of taking and leaving a telephone message.

Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase (S&P) Makler. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. Amy, Der Rezeptionist, answers the phone.

Fragen zum Zuhören

Schlechtes Beispiel
1) Does Amy answer the phone professionally?
2) Is Justin prepared?

Gutes Beispiel
1) How does Amy answer the phone?
2) What is Mark calling about?
3) How does Amy make sure that she has got Mark’s correct phone number?

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