SDE-GE-B2 TelephoningBy George Welser / January 6, 2021 Setting Objectives Telephone Skills Handling Complaints Progress 21.43% Lessons No. Lesson Name Completed 1. BEP 338 – Teleconference English: Participating in Online Meetings 2. Skills 360 – Teleconferences (Part 1) 3. Skills 360 – Teleconferences (Part 2) 4. BEP 119 – Telephoning: Making an Appointment 5. BEP 160 – Talking about your Company 6. BEP 69 A – Telephoning: Answering a Call 7. BEP 69 B – Telephoning: Taking a Message 8. BEP 260 – Complaining on the Telephone 1 9. BEP 261 – Complaining on the Telephone 2 10. BEP 53 – Customer Service: Handling Complaints 1: Empathizing 11. BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint 12. BEP 344 – Management English: Conflict Resolution (1) 13. BEP 94 – Communication: Resolving Conflict (1) 14. BEP 95 – Communication: Resolving Conflict (2)
