Learn business English vocabulary related to specific areas such as finance, marketing, legal, project management, IT and technology, human resources (HR), and international trade.
We now have over 150 audio and video English lessons covering key aspects of business English vocabulary. Vocabulary is presented in context using realistic conversations and visuals and each lesson has a downloadable PDF transcript and online quizzes for extra practice. In addition to our vocabulary lessons, we have a great selection of lessons on business English idioms and collocations.
Use these links to jump to business vocabulary for specific areas such as finance, marketing and legal:
In this Business English News lesson on recent hiring trends, we look at business English vocabulary related to human resources and recruitment.
The world of HR is radically different than it was just five years ago. Today, we’re seeing unprecedented movement in the workforce. And as companies compete to recruit and retain talent, several key trends have emerged. One relates to how we evaluate potential recruits, as Forbes explains:
Skill-based hiring is all the rage these days. Companies are moving away from relying solely on degrees and traditional qualifications, instead zeroing in on the specific skills candidates bring to the table. It makes sense, especially in industries where the pace of change is relentless. Skills are easier to match with job requirements, and with AI playing a bigger role in recruitment, it’s more efficient to identify those who can hit the ground running.
In this Business English News lesson on the resurgence of robots, we look at business English vocabulary related to robotics and technology.
While generative AI has been grabbing the headlines lately, the world of robotics has been developing at a rapid clip. The robot industry has been expanding exponentially, albeit mainly outside the spotlight of the mass media. And, as MSN explains, business is booming:
According to an announcement by the International Federation of Robotics, the stock of operational robots around the world has now reached 3.5 million units, and the value of installations has reached an estimated $16 billion. According to the Federation, robotics now plays a fundamental role in the changing demands of manufacturers around the world.
Of course, talk of robots will immediately call to mind automotive manufacturing, and car-makers were certainly one of the earliest adopters. But it’s not just the automotive industry anymore. Robots are being deployed on smaller scales, alongside humans, outside of assembly-line manufacturing. Robots have found applications throughout the economy, for companies big and small.
For companies that sell products, quality control is critical. Not just for ensuring consistency, safety, and reliability, but for meeting customers’ expectations. When customers buy from your company, they’re thinking about more than just the product itself. They’re thinking about how well you serve them.
Customer service involves a huge range of activities. Pretty much any time a customer interacts with a person or a system in your company, it’s customer service. And you need to think about everything from how easy it is to use the website, to the tone your employees use on the phone.
When we talk about customer service, and the quality of customer service, there are many special expressions we use. Many of these are combinations of words that we call “collocations.” You might often learn individual vocabulary words, but we don’t always think, or speak, in individual words. We speak in chunks of language. These chunks are called collocations. In fact “customer service” itself is a collocation. Those two words go together to create a new idea.
In today’s dialog, we’ll continue a conversation between Emma and Paolo. Emma is a consultant that helps companies with quality control. And Paolo runs a company that makes and services solar panels. As they discuss the work that Emma will do for Paolo’s company, they use many English collocations. We’ll explain those collocations later in the debrief.
Listening Questions
1. What two goals does Paolo have regarding customer service quality?
2. What does Paolo’s company do after every install or service call?
3. What has Paolo’s company not done yet, in a documented way?
Welcome back to Business English Pod for today’s lesson, the first in a two-part series on quality control. In this lesson, we’ll focus on the manufacturing side of things.
Successful companies understand the importance of quality. At minimum, quality control is about meeting industry standards or regulations. Beyond that, quality is a huge factor in brand reputation and customer satisfaction. And a commitment to strong QC, or quality control, can also lead to significant cost savings.
Given these benefits, no wonder many companies have entire teams or positions dedicated to monitoring quality. And, just like any other area of expertise, quality control comes with its own special language. Much of this language appears in set expressions that we call “collocations.” In fact, I just used one when I mentioned “monitoring quality.” To monitor quality is a common collocation related to quality control.
Collocations are just natural combinations of words. Certain verbs and adjectives always go with certain nouns. And certain nouns often combine to create a special meaning. If you just learn new words individually, you might miss these natural combinations.
In today’s dialog, we’ll hear a conversation between Paolo and Emma. Paolo works for a company that manufactures, sells, and services solar panels. Emma is a quality control consultant. Paolo’s company is looking to hire Emma to conduct a quality control audit, or a review of their systems. During their conversation, they use lots of English collocations, which we’ll explain later in the debrief.
Listening Questions
1. What does Paolo say they did after completing a safety audit?
2. What kind of testing will Emma’s work not include?
3. What is the purpose of “pulling samples” in quality control?
The past few years have been a very interesting time for the world economy. A pandemic has exposed the vulnerabilities of global supply chains. Geopolitical tensions around the world have intensified, stoking inflation. In response to these disruptive forces, we are seeing a new international dynamic emerge, as Shroders reports:
A decades-long process of globalization is coming to an end as the world becomes more protectionist, favoring opportunities closer to home. Multinational corporations are diversifying where they produce goods and relocating closer to home. This trend represents backtracking from the globalized model of extended supply chains that have defined international trade in the past few decades.
Many saw globalization as an unassailable model for economic development, one that brought universal benefits. And there are many who see deglobalization, as it’s being called, as either regressive or bad for business. But the cracks in the globalized economy are evident.
