BEP 229 – Presenting in English: Freestyle Q&A (1)

Presenting in English - Question and Answers

Welcome back to Business English Pod for today’s lesson on handling questions during a presentation in English.

So you’ve planned your presentation carefully and you’ve rehearsed it in front of the mirror. You walk into the room, you bring up your first slide, and you begin. But you’ve hardly finished your introduction when someone throws out a question. How do you deal with it?

You’d better be ready for this situation, because you know it’s coming. How often do people actually wait for you to finish before politely raising their hands and asking you questions? It just doesn’t happen. So you need to learn how to respond on the fly. You need to read the situation and react accordingly. Your presentation isn’t ruined if you know the right things to say and do.

Today we’ll look at some of the techniques we can use to handle questions and keep our presentation flowing. These techniques include anticipating questions before they’re asked, using a question to transition to another point, and buying time. We’ll also learn about dismissing a question that you’ve already answered and redirecting a question to the entire group.

In the dialog, we’ll hear part of a meeting in a publishing company. Amy is giving a presentation about a potential overseas partnership. Brenda and Dennis, two senior managers, are asking Amy some tough questions along the way.

Listening Questions

1. What does Amy anticipate that the audience might be wondering about?
2. Which topic does Amy have to ”˜buy time’ for before talking about it?
3. When Brenda asks about priorities, how does Amy deal with the question?

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BEP 213 – Presentation English: Presenting Visuals (2)

Presentation English Visuals PowerPoint Charts and Graphs

In this Business English Pod lesson, we continue our look at brining your visuals to life during a presentation in English.

Have you ever had to stare at a complicated chart and wished the presenter would just give you the main points? Or have you had someone try to explain a chart and tell you exactly what you can already see yourself? There are better ways to handle visual information and that’s what we’re going to look at in this lesson.

Charts and graphs are very useful for presenting information, especially numbers. But you must learn to use them carefully. If you don’t, your presentation might not have the effect you want. That might mean it’s seen as boring, but it could also mean that you fail to convince someone of your idea.

So how can we use visuals successfully? How can we bring them to life? Well, last week we looked at some ways to engage your audience using analogies and rhetorical questions. This week we’re going to introduce some more useful techniques, including using descriptive language and stating the gist of a graph. We’ll also learn how to set up a new visual, interpret a visual, and state the implications of information.

In today’s dialog, we rejoin David, a manager seeking support for his idea to consolidate logistics by building a new facility in China. In our last episode, we heard David introduce his plan to the finance department. Today, David will be presenting more information and visuals to support his plan.

Listening Questions

1. Why does David talk about the cost of warehousing and shipping?
2. What does the cost benefit analysis chart show?
3. What does Alison say about the future of the company?

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BEP 212 – Presentation English: Presenting Visuals (1)

English Presentation Visuals PowerPoint

In this Business English Pod lesson, we look at how to bring your visuals to life in a presentation in English.

We’ve all sat through some pretty boring presentations. And in those presentations, we’ve all seen complex charts and graphs that tell us either way too much or nothing at all. For the most part, visuals aren’t naturally interesting or informative. It’s what we do with them that is important.

You can’t just put a graph on a screen and then explain each point on the graph. And you can’t put up a table of figures and then read out each column and row. What you really need to do is tell the story of the data and to bring the visuals to life. What should people focus on? What is the important number on the screen? What does the graph actually tell us?

Bringing visuals to life is necessary if you want to give effective presentations. We’ll look at how to do this today. In this lesson, we’ll cover several important functions, including using analogy, defining terms, using rhetorical questions, and highlighting key numbers.

You will hear David, an engineer in a manufacturing company. He’s giving a presentation to members of the finance department. His purpose is to explain a new plan that he hopes to get financed.

Listening Questions

1. Why does David ask the listeners about traveling to work?
2. Which important term does David define for the listeners?
3. What is David’s idea for shipping?

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BEP 197 – Delivering Training (Part 2)

This is the second in our two-part Business English Pod lesson on delivering workplace training.

Delivering training requires you to lead and control a group. This is no easy task, as you’ll know if you’ve ever done something similar such as delivering a presentation. You need to engage people, you need to make the topic interesting or relevant to them, and you need to make sure they participate.

In the end, you want them to learn something. If their ears or minds are closed, they won’t do that. So how can you get them to listen, to respond, and to learn? Well, you can try some of the language and techniques we’ll look at in today’s lesson.

In our last episode, we heard some useful language for introducing a training session. Today, we’ll hear about eliciting input, encouraging participation, and giving feedback. We’ll also look at connecting to personal experiences and checking understanding. These are all important ways to make sure you are an effective trainer, or presenter.

We’re going to rejoin Zack as he delivers a workshop on customer service. You’ll also hear Ian and Nicole, two of the participants.

Listening Questions

1. Why is it a good idea to use a customer’s name when talking to them?
2. What does Ian suggest doing when talking to customers?
3. According to Zack, what should we do more than we speak?

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BEP 196 – Delivering Training (Part 1)

This is the first of a two-part Business English Pod lesson on delivering workplace training in English.

At some point in our work, we all have to teach others how to do something or explain a certain topic. So how can we do this effectively? How can you make sure that the participants are following what you say, focused on what you want, and reaching the outcomes you expect?

The skills you need to deliver effective training will help you in other ways too. Whether you’re giving a presentation or making a sales pitch, there are lots of techniques and language that overlap.

We’ll learn some of these techniques today. We’ll look at language you can use to connect the topic to people’s experience and create a sense of inclusion. We’ll also look at organizational issues, like outlining your topics, establishing objectives, and transitioning to a new topic.

In this episode, we’ll hear a trainer named Zack. He’s delivering the first of a series of workshops on customer service. You’ll also hear a couple of the participants, Ian and Nicole, as they interact with Zack.

Listening Questions

1. What experience did Ian have recently?
2. What is the goal of the training course?
3. What does Zack say is the first thing they’ll talk about?

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