Management English for Professionals and Executives

BEP 344 – Management English: Conflict Resolution (1)

Advanced, Business English, Human Resources, Management English / June 29, 2019

Welcome back to Business English Pod for today’s lesson on how to resolve conflict.

Just say the word “conflict” and people usually get uncomfortable. Most people want to avoid conflict at all costs. But conflict in the workplace is unavoidable. In fact, it’s a natural result of people working in groups. And in a healthy organization, conflict can actually be constructive. It can lead to personal and professional growth, as well as new ideas and ways of working.

But those positive results of conflict can only be realized if people are willing to face conflict directly and honestly. If people ignore conflict, or refuse to face it, then bad things can happen. Unresolved conflict leads to toxicity and poisoned relationships or teams. Given enough time, it can destroy a company.

So if you experience conflict with someone at work, what can you do? Well, the first step involves trying to work things out one-on-one. You need to talk, privately and openly. And when you do, it’s important to focus on the impact of the other person’s behavior and to try to identify the root cause of the problem. At the same time, you should consider the other sides views and ask them about their perceptions, rather than just focusing on yours. Stick to the facts as you try to resist arguing, and always look for possible solutions.

In today’s dialog, we’ll hear a retail manager named Trevor try to resolve a conflict he’s having with Andrew, a manager at another store in the same company. Trevor is trying to calmly deal with the situation and find a way to improve their working relationship.

Listening Questions

1. What does Trevor say he felt as a result of Andrew’s behavior?
2. How does Trevor respond when Andrew gives him examples of employees that have changed workplaces?
3. What solution does Trevor propose?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 336 – English for Discussing Change Management (2)

Business English, Business English Vocabulary, English Collocations, Management English / February 9, 2019

Welcome back to Business English Pod for today’s lesson on English collocations used to discuss change management.

In the 21st century the pace of change is very fast. And businesses have to fight to keep up, to adapt to changes in both the world and the economy. In meeting rooms around the world, people are debating issues of change. How do we attract and retain millennials? How do we make good use of emerging media? How do we become more efficient? How can we outsource? The list of questions goes on and on.

In today’s lesson, we’ll listen to a meeting in a company that has experienced a lot of growth. But with success comes growing pains. They’re talking about restructuring their company, and trying to figure out exactly how to go about it.

During their discussion, you’ll hear many English expressions that we call “collocations.” A collocation is a natural combination of words. For example, you’ll hear people talking about making a “smooth transition.” We don’t say “soft” transition or “clean” transition. Native English speakers always say “smooth transition” because that’s what they grew up hearing, so now it’s a natural collocation.

Even if you didn’t grow up with English, you can learn these natural expressions. By studying business English collocations, you’ll improve your vocabulary and sound more fluent. As you listen to the dialog, try to pick out some of these collocations and we’ll discuss them later in the debrief.

In the dialog, we’ll hear Lauren, Finn, and Jake. They’re trying to determine how to take the company they founded to the next level. In particular, they’re talking about how to involve company employees in their discussions about change.

Listening Questions

1. According to Finn, what do they need to show employees rather than just telling them?
2. Besides talking to employees, what does Lauren think they will need to assess?
3. What does Jake say they will do during the “discussion phase” of the process?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 335 – English for Discussing Change Management (1)

Business English, Business English Vocabulary, English Collocations, Management English / January 26, 2019

Welcome back to Business English Pod for today’s lesson on English collocations for discussing change management.

Change is a constant. Nowhere is this more true than in business. Just look at the list of Fortune 500 companies from 50 years ago. You might be surprised by how many of those well-known companies are now gone. So what’s the difference between a company that survives and one that dies? A lot of it is about how they manage change.

In this lesson, we’ll listen to a meeting featuring three colleagues who are trying to figure out how to restructure their company. During the discussion, you’ll hear lots of useful expressions that we call “collocations.” And what is a collocation? Well, it’s just a group of words that go together naturally. You heard me use the expression “restructure a company.” That’s a collocation. The words go together as one expression.

Native speakers learn collocations naturally. They simply repeat expressions that they’ve heard hundreds of times. If English is your second language, however, it might not come so automatically. But, by studying collocations, you can improve your vocabulary and sound more fluent at the same time. As you listen to today’s conversation, try to pick out some of these business English collocations and we’ll discuss them later in the debrief.

In the dialog, we’ll hear Jake, Finn, and Lauren. The company they founded has grown, and now they need to carefully manage the transition to a larger company.

Listening Questions

1. What does Finn think is required to manage change in their company?
2. What does Lauren say is the first step in change management?
3. What does Jake believe is driving change in the company?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 303 – Business Trip 6: Discussing Strategic Change

Business English, English for Meetings, Management English / April 8, 2017

Welcome back to Business English Pod for today’s lesson on discussing strategic change.

The world of business and the economy are constantly changing. And businesses need to respond with their own changes, or risk getting left behind. But change can be difficult both for people and for organizations. As a leader of people in a changing organization, you might face resistance. So you need to be able to manage change well. And that often involves effective discussions with others in the company about strategic change.

Of course, change is easier when the general feeling in a company is positive. And that’s why you might need to gauge morale when you’re talking with others. That will help you figure out how to manage the change. But managing change doesn’t mean promising that it will be easy. Instead, you should carefully warn others about possible difficulties.

Another thing you should do is to be clear about messaging. Change is a lot easier if everyone has the same idea about what’s happening and why. It’s also a lot easier if you can show the benefits of the changes. And that’s why you should talk about change as an opportunity that can help the company, and its people. If you can successfully show people that change is an opportunity, then you should get a positive response when you ask people whether they’re committed to the changes at hand.

In today’s dialog, we’ll hear Cam and David, who work for an American clothing company called Boston Vintage. David is the manager of the company’s Shanghai office. Cam is a production manager who is visiting China to meet with the company’s staff and look at new production facilities. In an earlier conversation, Cam told David that the company has made the strategic decision to focus on Southeast Asia rather than China.

Listening Questions

1. How does Cam gauge morale, or ask about the overall feeling among staff?
2. What is the basic explanation for the change that Cam wants David to communicate?
3. According to Cam, why is this change an opportunity for David?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 242 – Strategic Negotiations 2: Establishing a Position

Business English, Management English, Negotiating / December 8, 2013

Welcome back to Business English Pod for today’s lesson on strategic negotiations in English and establishing a position.

If you’ve ever had to negotiate anything, whether it’s a salary, a corporate buyout, or a partnership, you’re sure to understand the importance of preparation. You can’t head into the room without first figuring out what you want and what you’re willing to give up. And if you’re doing the negotiation with a team, it’s even more important. Everyone needs to know the plan and the strategy beforehand. Otherwise you’ll be looking at each other and wondering “well, what should we do now?”

Before a strategic negotiation, your team needs to establish its position. But what does that involve? How do we do that? In today’s lesson, we’ll look at some useful techniques for this situation. We’ll cover summarizing key benefits, anticipating obstacles, and suggesting ways around obstacles. We’ll also learn how to decide on an initial position and propose a negotiating strategy.

In our last lesson, we heard Mike, the VP of Asian sales for an American autoparts company called Sigma. He pitched the idea for a partnership to a former colleague who now works for a Japanese company called NVP.

In today’s dialog, we’ll hear Mike meeting with Grant, Sigma’s Senior Vice-President of Worldwide Sales, and Tess, who looks after the business development and legal departments. Together, they’re trying to work out an initial position before heading into the negotiation with NVP.

Listening Questions

1. Why does Mike mention NVP’s huge volume, huge network, and strong foothold in SE Asia?
2. What does Mike suggest as a way around the China problem?
3. Which idea does the team agree to save for later in the negotiation?

Premium Members: Study Notes | Quizzes | PhraseCast

Download: Podcast MP3