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BEP 28c – Meetings in English: How to Agree

Business English, English for Meetings, Functions, Intermediate English /

BEP 28c - Meetings in English: How to Agree

Welcome back to Business English Pod. Today’s lesson is the first in a series about agreeing and disagreeing in meetings in English. This is part of a broader project to take another look at some of our older lessons.

Success in business can depend on how your opinions align with other people’s ideas. For this reason, agreeing and disagreeing are essential communication skills. It doesn’t matter whether it’s the board room, the meeting room, or the staff room, you need to know how to agree and disagree effectively.

Today, we’re going to focus on agreeing. In fact, there are many ways to agree with someone! Sometimes we want to use a short expression. Sometimes we need something longer and more polite. Sometimes we want to show energy and enthusiasm. And sometimes we want to use an example or repeat someone else’s idea. It really depends on the situation.

In today’s dialog, we’ll hear a conversation between three people who work for a pharmaceutical, or drug company. Gene, Louis, and Carina are talking about the results of a new trial for a drug called Zorax. In their conversation, they use many different expressions for agreeing.

Listening Questions

1. How does Louis agree with the idea that the drug will be a “big seller?”
2. What is one word that means “excellent” or “very good” that is used to agree?
3. What idea does Gene repeat with emphasis at the end of the conversation?

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BEP 384 – Business by Phone 4: Unexpected call

Business English, Intermediate English, Telephone English /

BEP 384 - Business English for Telephone 4: Unexpected Call

Welcome back to Business English Pod for today’s lesson on doing business by phone. Last time we looked at a routine check-in call with your boss. Today we’ll focus on spontaneous, or unexpected, phone conversations.

You might start a telephone conversation with an idea about how it will go and what you will talk about. And many routine conversations are pretty straightforward. But what happens when the conversation gets into things you haven’t anticipated? What if the other person asks you tough questions that you don’t have easy answers for? In particular, what if your boss is pressuring you to justify your decisions?

There are a few things that you might have to do to succeed in this situation. For starters, you might need to just pause and gather your thoughts. Next, you might find yourself explaining your assumptions and clarifying some of the specific aspects of your decision. You might also try explaining what would have happened it you hadn’t made the decision you did. And finally, it’s a good idea to be able to accept feedback graciously and politely.

In today’s dialog, we’ll rejoin Sonny, a English for logistics manager in Asia working for an American clothing company. Sonny is talking with his supervisor Cam. If you listened to our last lesson about a routine check-in, you’ll notice a big difference with this conversation. This time, Sonny has to think on his feet and deal with some tough questions.

Listening Questions

1. What assumption does Sonny make about delivery times?
2. What does Sonny say might have happened if he didn’t make a tough decision?
3. What will Sonny do differently in the future based on the feedback he gets?

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BEP 383 – Business by Phone 3: Routine Check-in Meeting

Business English, Intermediate English, Telephone English /

BEP 383 - Business English for Telephone 3: Routine Check-in

Welcome back to Business English Pod for today’s lesson on doing business by phone. This is the first of a pair of lessons on routine and spontaneous business phone conversations.

Now what do I mean when I say “routine” and “spontaneous” phone conversations? Routine means something we do often or something that follows a set pattern. But spontaneous means suddenly, without any planning. Having a spontaneous conversation in English is very challenging. Today we’ll start with a more routine weekly check-in, and our next lesson will show you how to handle more unexpected situations.

A weekly check-in is a chance to talk with your supervisor about how your work is going. That might include reporting your progress or the status of different projects or work. It might also mean sharing your successes and asking for help or guidance with challenges. And if you’re like most people, there’s always lots to talk about, so you may also have to request time to look at a specific issue.

In today’s dialog, we’ll join Sonny, a logistics manager for a clothing company called Boston Vintage. Sonny works in Asia and is talking on the phone with his supervisor Cam, who works in the U.S. Their conversation is a weekly check-in about recent work, challenges, and progress.

Listening Questions

1. What topic does Sonny request time to discuss during the call?
2. What does Sonny report that he is making some progress on?
3. What success is Sonny happy to report?

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BEP 22c – Telephone English: Making Enquiries

A2, Business English, Intermediate English, Popular Lessons, Telephone English /

Business English for Telephoning BEP 22c - Making Enquiries

Welcome back to Business English Pod for today’s lesson on how to make an enquiry on the telephone in English. Making an enquiry means that you want to ask a question, or questions, to get information.

Getting information over the telephone in English can be challenging! You need to be very clear about what you need, and sometimes you need to ask the other person for clarification when you can’t hear or don’t understand. If information isn’t correct, or if it’s misunderstood, there could be big trouble. So it’s important that you learn good ways of making telephone enquiries.

What do you actually do when you make an enquiry? Well, to begin, you will want to ask for information. That could simply mean telling the other person what you want to know more about. Sometimes you might also use an alternative choice question, like “is it A or is it B?” Giving limited options like that can help make things clear.

Now, what if you can’t hear the other person correctly? Well, you might have to use an expression like “sorry, what did you say?” to get the other person to repeat himself. And sometimes a word or abbreviation might not be clear and you might have to spell it out, letter by letter. All of these are ways of making sure your enquiry and the information is clear.

In today’s dialog, we’ll hear George, who works for a company called Airtronics. George’s company is writing a proposal to make radios for an aircraft company called Cyclops. George is talking to Simon at Cyclops Aircraft to get some information he needs for his proposal. The telephone connection isn’t always clear, which creates some difficulty in the call.

Listening Questions

1. George asks Simon about “shipping,” or delivering the radios. What are the two choices George gives Simon about shipping?
2. At one point, George can’t hear what Simon says. How does George ask Simon to repeat himself?
3. Simon uses two words to make it clear to George that he means “XV.” What are the two words?

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BEP 21R – Telephoning: Opening Calls & Taking Messages

Business English, Intermediate English, Telephone English /

This is a remastered edition of BEP 21 released in commemoration of Clayton Lee, who wrote and hosted this series.

In this is Business English Podcast lesson, we look at essential language for making telephone calls in English. Some of the key language we cover in this lesson include, identifying yourself and the caller, stating the purpose of your call and leaving a message.

In the dialog, we’ll hear a telephone call about a contract between an aircraft manufacture and one of its suppliers, called Airtronics. Nathan Beale from the contracts department of the client is calling to ask about a proposal he is expecting from Airtronics. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

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