BEP 89 – Telephoning: Making Arrangements

In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And we’ll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone.

Viva is an Italian fashion company. Viva representatives Marco and Francesca are preparing to attend a fashion expo in Las Vegas with their American distributor, Foxtrot. A fashion expo, or exposition, is a kind of trade show or conference in which potential buyers look at manufacturers’ goods.

In the dialog Marco is calling his contact Adriana at Foxtrot to discuss the details of the visit. As you listen try to answer the following questions.

Listening Questions

1) What information does Adriana get from Marco?
2) What does Marco need help with?
3) Does Marco have any special requirements for the hotel?
4) What kind of food does Marco hope to eat?

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BEP 87 – Interviews in English: Talking about Accomplishments (2)

BEP 87 - job interview business english

You’re listening to the second in a two-part Business English Podcast series on talking about accomplishments. This is one of an ongoing sequence of podcasts on job interviews in English.

The theme for this episode and the last is provide examples. In the first part, we looked at a bad and good version of a recent university graduate talking about his academic successes. We studied how to use our accomplishments to demonstrate skills and characteristics that will be attractive to our potential employer.

In this lesson, we examine another good response to the question about previous experience and describing your accomplishments. We’ll be looking at someone with a little more job experience: Yala Santos is an HR specialist who is working in a manufacturing company. She now has an opportunity to interview for an HR manager position in a business unit of a fast moving consumer goods company, Fun Beverages International. Let’s listen to how Yala deals with talking about her greatest achievement.

Ordinarily, when responding the question about your most significant accomplishment, it’s very important that you prepare to tell a story that is organized and articulate. That means the story should be well structured and flow smoothly. Though there are many ways to make your presentation, Yala uses the same general format that I like to follow.

Listening Questions

1. You will probably need to set up the story by providing some context. Where were you? What was the situation? What was at stake, that is, what did you stand to lose or gain?
2. Recount your role in the situation. How were you involved?
3. Next, discuss what you did, including any analysis or problem solving, any process you set up, and any obstacles you had to overcome.
4. Reveal the outcome and what made you proud.

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BEP 86 – Interviews in English: Talking about Accomplishments (1)

BEP 86 - business english interview

This is the first in a two-part Business English Podcast series on talking about your accomplishments. It is one of an ongoing sequence of podcasts that focus on the job interview process.

Along with your previous experience, your greatest accomplishment is one of the topics that is sure to come up in almost any job interview. This question appears in a variety of forms: What was your proudest achievement? What was your most significant accomplishment? What do you consider to be your greatest success?

No matter how it’s asked, you should be ready with a reply. Interviewers want to hear about something important that you handled. Pick an achievement that is significant to you and that is rich in detail. These two qualities will make it easy to provide examples, which is the main theme of this series.

In this lesson, we’ll be listening to a bad and good version of a recent graduate discussing his greatest accomplishment. We’ll focus on language for providing examples of the positive personal characteristics that our previous success demonstrates. Then, in Part 2 of this series, we’ll hear another good example of someone with more job experience, and we’ll examine a four-part structure for telling our success stories.

First, let’s quickly review the bad example. We’ll go back to Alexander’s interview with Michael in the electronics store. As you listen, consider the following questions. Then we’ll examine the answers in the debrief.

Listening Questions

1. Does Alex put his success into an organized, articulate story?
2. Does he present his accomplishment in a way that provides examples of skills and qualities that will be useful at his new job?

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BEP 85 – English for Sales: Informal Product Presentation

In this Business English Podcast, we’re going to look at the language of presenting your products and services to potential clients in informal situations.

Following on from our episode on hosting a site visit, we return to our friends at the railway tunnel. Stanley Wang is a site agent for a railway construction project in western China. He has just taken Matt and Paul, sales engineers from a small American company, on a tour of the tunnel. Now, in the evening, Stanley and his boss Bill Zhang are hosting a dinner for Matt and Paula. The group is discussing possibilities for future cooperation.

In many countries and cultures around the world, informal occasions – such as a friendly meal or a game of a golf – are more important to the sales process than a formal presentation in the boardroom. And so in this episode, we’ll be studying language for presenting our products in such casual situations. In particular, we’ll see how you can sell your products in relation to your customers’ needs with a few soft-sell techniques.

Listening Questions

1) Were Matt and Paula able to go to the tunnel face, that is, the end of the tunnel?
2) What is the main point of interest that Matt and Paula pursue in the discussion?
3) What are the advantages that Matt and Paula’s device have over traditional surveying methods?

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BEP 84 – English for Sales: Site Visit

There are many different kinds of sites. We often speak of construction sites, a site where something is being built – such as buildings, roads, bridges, airports, and so on. But a site can also be a completed structure, like a factory or even sometimes an office. In a site visit, visitors come on site to have a look around. Someone in your company will usually play host and give them a tour. This is often part of the sales process: Sometimes it’s the visitors who are selling something to the host, and sometimes it’s other way around.

The language we’re going to study in this episode will be useful for anyone who needs to host visitors. No matter whether we are giving journalists a demonstration of a factory, or introducing potential customers to our work site, or giving government officials a tour of a construction project, we need to show people around and point out areas of interest.

In the listening, Stanley Wang works for China Western Railroad Construction Company. Stanley is the site agent – that is, the person in charge of a construction site – for a railway tunnel that is being built. Matt and Paula – who work for a small engineering company called TunnelTech – are visiting potential customers in China. As the dialog begins, Stanley is getting ready to take them into the tunnel for a look around.

Listening Questions:

1) What does Stanley point out in the tunnel? What language does he use to draw everyone’s attention to it?
2) What are the advantages of the machine that Stanley describes?
3) Stanley mentions two safety hazards. What are they?
4) What is the question that Paula asks Stanley about the hazards?

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