This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…
This is the second in our two-part Business English Pod series on strategically using vague language. Last time we covered…
Today is the first in a two-part Business English Podcast lesson on using vague language. "Vague" means not clearly defined.…
Today we have a Business English News story on a company that's been in the news quite a bit recently…
This is the second in a two-part Business English Podcast lesson on softening negative replies. Last time you worked on…
This is the first in a two-part Business English Podcast lesson on softening negative replies - saying “no” politely.
This is the last in our three-part Business English Podcast series on cold calling. In today's lesson, you'll learn how…
This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling.
Today's lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited…
