Business English Functions Lessons
All lessons for Business English language functions. Our English functions lessons are listed below with the older lessons first.
Functions
Lessons on key business English functions and phrases. Learn essential functional English phrases for effective communication in business settings.
BEP 35c – Meetings: Clarifying What Was Meant
Welcome back to Business English Pod for today’s lesson on clarifying in English meetings. Previously we looked at how to clarify what was said when you didn’t hear properly. Today we’re going to look at how to clarify what someone means in order to avoid misunderstandings.
Life would be simple if everyone said what they meant clearly and directly. But that’s not the way things work. People often speak indirectly or use words that are a bit confusing. For this reason, we often need to clarify what people mean.
There are several ways to do this. You can tell someone you don’t understand. Or you might confirm an idea or restate what someone says if you think you might understand. And it may take some time to work out the general meaning or the meaning of a specific word.
Today we’ll listen to a meeting between Michael, Rachel, and Ryan. Michael is leading the meeting and talking about the disappointing launch of a new product. During the conversation, it’s not always clear what people mean. For this reason, they use several different expressions for clarifying what was meant.
Listening Questions
1. What expression does Michael use about the “numbers” that Ryan tries to clarify?
2. What does Ryan ask about that Michael wants to clarify?
3. What word does Michael use that Rachel asks about near the end of the conversation?
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BEP 34c – Clarifying and Confirming What Was Said
Welcome back to Business English Pod for today’s lesson on how to clarify what was said during a conversation.
Communication is rarely easy. There’s so much that can go wrong in a conversation, especially on the phone. We might not hear someone well, we might hear them incorrectly, and we might not understand words or expressions in the same way. For that reason, we need to be able to clarify what was said.
There are a few basic ways to clarify that are extremely useful. We can use “WH” questions, like who, what, where, when, and why. We can ask people to repeat what they said and repeat things for people when they haven’t understood us. And we can use tag questions to confirm that we’ve heard correctly.
Today we’ll listen to a telephone conversation between three colleagues: Benny, Wim, and Andre. They are speaking on the phone for the first time in a while. During their conversation, they use several expressions to clarify what was said.
Listening Questions
1. What does the receptionist say that Benny doesn’t understand right away?
2. What question does Benny ask that Wim needs repeated?
3. What question does Benny restate about the river in Rotterdam?
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BEP 31c – English for Meetings: Responding to Suggestions
Welcome back to Business English Pod. Today’s lesson is the second in a series about handling suggestions in English meetings. Last time we looked at how to make suggestions. And this time we’re going to look at how to respond to suggestions.
Business is a team sport. And behind every successful team is a healthy internal dialog and debate. If you want to succeed in business and be a good team player, you need opinions and the skills to express them effectively. But that doesn’t only mean making your own suggestions. It also means responding to other people’s suggestions.
So in this lesson, we’ll learn different ways of responding to suggestions. That includes responding positively, by accepting or praising the idea. It also includes rejecting ideas or casting doubt on them.
In today’s dialog, we’ll listen to a marketing team meeting at a sports shoe company. The four colleagues are talking about a new ad campaign. They are making suggestions for a “spokesperson,” or recognizable figure to promote their shoes. During the discussion they use a variety of techniques and language to respond to suggestions.
Listening Questions
1. What does Miguel think of Sven’s idea to hire an overweight business executive as a spokesperson?
2. How does Karen react to Miguel’s suggestion of hiring a famous sports star?
3. What is the group’s response to Karen’s final suggestion of hiring a golfer?
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BEP 30c – English for Meetings: Making Suggestions
Welcome back to Business English Pod. Today’s lesson is the first in a series about making and responding to suggestions in meetings in English. This is part of a broader project to take another look at some of our older lessons.
Solving problems and coming up with ideas in groups is a big part of work. Succeeding in business means participating effectively in these kinds of group meetings. And to do that, you need to know how to make and respond to suggestions. It’s no use having a good idea if you can’t express it!
In this lesson, we’re going to focus on how to make suggestions. We’ll look at several different expressions we use to suggest ideas. Expressions like “one possibility,” and “maybe,” and “how about” are essential when you want to make suggestions in a meeting. And it’s good to have lots of different expressions for different situations.
In today’s dialog, we’ll hear a conversation between four people who work in marketing for a sports shoe company. They are discussing a new ad campaign and coming up with ideas for a “spokesperson,” or a famous person to advertise their new shoes. In their conversation, they use lots of expressions for making suggestions.
Listening Questions
1. What words does Sven use to introduce his suggestion of using a famous business executive?
2. What suggestion does Miguel introduce with the word “perhaps?”
3. How does Charles introduce his suggestion of choosing someone from a sport where it’s normal to be heavy?
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BEP 29c – Meetings in English: How to Disagree
Welcome back to Business English Pod This lesson is the second part of our series on agreeing and disagreeing. Today we’re going to look at how to disagree.
In the board room or the break room, it’s great to be able to support other people’s ideas by agreeing. But you won’t get far in business if you just agree with everything. You need to be able to disagree confidently and politely. Only then can you convince people that you have an even better idea.
In this lesson, we’re going to talk about how to disagree in meetings in English. Sometimes you’ll need formal polite expressions, and sometimes you can use shorter more informal expressions. And to take things to the next level, you can learn how to disagree using the “yes… but” approach. Another effective technique is to use questions to disagree. As you can see, you’ve got lots of options for disagreeing.
In today’s dialog, we’re going to listen again to a conversation between Gene, Louis, and Carina. They work for a pharmaceutical, or drug company, and they’re talking about the tests of a new drug. During their conversation, they use many different expressions for disagreeing
Listening Questions
1. How does Carina start her first statement to show she disagrees?
2. What negative question does Carina use to show disagreement about the test results?
3. How does Gene disagree with Carina’s statement that there may still be issues with the new drug?
Download: Podcast MP3