Customer Service

• Business English
• Communication
• Customer Service
• Telephone English

BEP 199 – Telephone English: Controlling the Call (2)

Learn Business English for controlling a phone call.

• Business English
• Communication
• Customer Service
• Telephone English

BEP 198 – Telephone English: Controlling the Call (1)

Learn Business English for controlling the call.

• Business English
• Business Skills 360
• Customer Service
• Telephone English

Skills 360 – Telephone English Tips (Part 2)

Tips for successfully communicating in English on the Telephone.

• Business English
• Business Skills 360
• Customer Service
• Telephone English

Skills 360 – Telephone English Tips (Part 1)

Essential tips for using the telephone in English.

• A2
• Business English
• Customer Service
• Intermediate English
• Telephone English

BEP 69 B – Telephoning: Taking a Message

Learn how to take a message on the telephone in English.

• A2
• Business English
• Customer Service
• Intermediate English
• Telephone English

BEP 69 A – Telephoning: Answering a Call

Learn how to answer a telephone call in English.

• Business English
• Customer Service
• Intermediate English
• Telephone English

BEP 162 – Dealing with Customers on the Phone 2

Learn Business English for handling customer enquiries on the phone.

• Business English
• Customer Service
• Intermediate English
• Telephone English

BEP 161 – Dealing with Customers on the Phone 1

Learn Business English for dealing with telephone inquiries.

• Business English
• Customer Service
• ESL Podcast
• Intermediate English
• Telephone English

BEP 158 – Dealing with an Angry Caller (Part 2)

Learn how to handle an angry caller on the phone in English.

• Business English
• Customer Service
• Intermediate English
• Telephone English

BEP 157 – Dealing with an Angry Caller (Part 1)

Learn how to deal with an angry caller over the phone in English.