The Skills 360 podcast is now available in iTunes: Free Subscription
In today’s Skills 360 podcast we’re going to take another look at how to mind your language and soften your tone.
Discussion Questions
1. If you want to soften your language, what words do you use?
2. How careful are you not to offend people when you express your opinions?
3. Do you like it when people express their opinions very confidently?
Download: Podcast MP3
The Skills 360 podcast is now available in iTunes: Free Subscription
In today’s Skills 360 podcast we’re going to have a look at how to use modals, imperatives, and requests, to moderate your tone and soften your language.
Discussion Questions
1. How do you feel when people tell you what to do?
2. How important is it for a boss to be polite to his or her employees?
3. How do you soften your language to make suggestions?
Download: Podcast MP3
The Skills 360 podcast is now available in iTunes: Free Subscription
Welcome back to the Skills 360 podcast, today we’re talking about how to say “no.” That’s right, someone asks you for something or to do something, but you have to say “no”. That’s not always easy, but it’s important.
Discussion Questions
1. Do you ever have too much to do in too little time?
2. How do you feel when someone says “no” to you?`
3. What are some ways we can reject or refuse someone nicely?
Download: Podcast MP3
The Skills 360 podcast is now available in iTunes: Free Subscription
Why is it so difficult to say “no”? Well, of course you want to be polite, and kind, and agreeable. And if it’s your boss who is asking you for something, you may fear losing favor or opportunities. And if it’s a client or customer asking for something, you might not want to ruin the relationship.
But what I want to tell you is that in many cases you should say no. And you should know how to say it. You need to be clear, firm, and honest.
Discussion Questions
1. Do you usually find it difficult to say “no” when someone asks you to do something?
2. Who do you have the most difficulty saying “no” to?
3. Why do you think saying “no” can sometimes be difficult?
Download: Podcast MP3
The Skills 360 podcast is now available in iTunes: Free Subscription
We’ve been looking at how to deal with problem people. These are the people in your office that drive you nuts because they’re so difficult to get along with. Last week we talked about how to deal with specific incidents. Today, we’re talking about ongoing issues.
This is about the constant thorn in your side, whether it’s your colleague, your boss, or the IT guy that gets annoyed every time you ask for some information. In extreme cases, these people can make you dread going to work each day. So how can we deal with them?
Discussion Questions
1. Have you had to deal with a co-worker who caused you continual problems?
2. At what point do you think you should involve a supervisor when you have a problem with a colleague or co-worker?
3. Do you naturally discuss problems openly or do you tend to keep things in?
Download: Podcast MP3
