Welcome back to Skills 360 for today’s lesson on how to improve your communication skills.
We spend a lot of time looking at different ways that you can make other people understand your ideas. But what about your ability to make sure you understand what other people are saying? Some people say that there’s a good reason we have two ears but one mouth: because we should spend twice as much time listening as we do speaking. And business leaders have emphasized the importance of good listening skills as the foundation of good communication.
Welcome back to Business English Pod for today’s lesson on hosting a conference in English.
If you’ve ever had to play host, for a conference, a meeting, a fundraiser, or any other type of event, you know it’s a lot of work. There’s months of planning and preparation, all for a single day or single weekend. And you want things to be perfect. You want the attendees to have a fabulous time. You want no problems or glitches.
Of course, it rarely works out that way. There are always problems to solve, but as the host, you can’t lose your cool. You’re the face of the event, and you’ve got to smile and make sure everyone has a great time. So, how can you do that?
Today we’ll look at some of the techniques you need to be a great host. In particular, we’ll focus on giving an opening address to kick off a conference or other event. We will learn how to officially welcome people, introduce the theme, outline goals and events, and introduce a speaker.
In the dialog, you’ll hear the official start to a conference that has brought together a company’s HR personnel from throughout the American midwest. The opening address is being delivered by Amy, the company’s VP of Human Resources in Chicago. You will hear the techniques Amy uses as host of the conference.
Listening Questions
1. What is the first goal of the conference that Amy mentions? 2. What are some of the events in Day 1 of the conference? 3. What kind of information does Amy give about the keynote speaker?
Welcome back to Skills 360 for today’s lesson on receiving feedback with a positive attitude.
How do you feel when you hear something like this from your manager: “Listen, I really need to talk to you about the work you’ve been doing on that big project.” If you’re like most people, your heart starts beating a little faster and your mind starts racing. In fact, this is a common reaction to the idea that we’re about to receive feedback. We naturally don’t like it. But it’s important, so we need to learn how to receive feedback constructively.
Welcome back to Skills 360 for today’s lesson on giving feedback.
Say “feedback” and a lot of people will immediately think of a performance review. You sit down with someone you manage and explain what they’re doing well and what they need to improve. It’s a situation we’ve all been in, on both sides of the desk.
However, feedback is much more than what we do in a structured and scheduled situation. Feedback is an ongoing process, and we give feedback to everyone around us, not just those who report to us. That includes colleagues and co-workers, and our managers or superiors. Feedback happens every day, between everyone in a company.
Have you ever delivered a presentation to a quiet and happy audience that accepts everything you say and applauds at the end? Probably not. It doesn’t matter whether you’re presenting to a possible client, at a staff meeting, to a group of senior executives, or during a professional development event. Your audience will likely ask you questions throughout your presentation.
No matter how well you prepare, you’re going to have to think on your feet. That means you’ll have to step outside what you’ve rehearsed and deal with the questions as they come. You might know the answer, but then again you might not. The question might be about something you planned to talk about, but it might not. Your presentation will succeed or fail not just on how pretty your PowerPoint slides are, but on how well you handle the audience and their questions. And that’s what we’re looking at in this lesson.
The techniques we’ll hear today include clarifying a question, using a question to jump ahead in your presentation, and evading a difficult question. We’ll also learn how to separate multiple questions into parts as well as how to admit we don’t know the answer to a question.
In the dialog, we rejoin the publishing company where Amy is giving a presentation to senior executives, including Brenda and Dennis. Amy is explaining a potential overseas partnership with two Korean companies. Brenda and Dennis are asking her plenty of tough questions.
Listening Questions
1. What exactly is Brenda worried about at the start of the dialog? 2. How does Amy respond to Dennis’s question about licensing rights and terms? 3. Which question does Amy say she doesn’t have enough information to answer?
