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BEP 24 – Teleconferencing: Using Diplomatic Language

Advanced, Business English, English for Meetings, ESL Podcast, Teleconference English /

This lesson has been updated with new explanations, examples and practice.The new lessons are available here.

In this Business English Podcast we’re going to listen to a teleconference between the head office management of a US guitar manufacturer and the manager of their new Latin American plant.

Key language structures explained are: diplomatic language and using probing questions. We also introduce some useful English phrases for starting a teleconference meeting, interrupting and clarifying.

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BEP 23 – Telephoning: Handling a Difficult Customer

Business English, Customer Service, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 23c – Telephone English: Getting Action

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

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Business News 05 – Virtual Meetings

Business English, Business News, Communication, English for Meetings /

How do you conduct your meetings? Face-to-face, on the phone, by videoconference or maybe even using VOIP/Skype? Well, now there is a new way – virtual meetings, or meetings where participants are represented by computer generated characters.

Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we’ll highlight some of the new vocabulary and provide definitions and further examples.

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BEP 22 – Telephoning: Handling Enquiries and Technical Problems

Business English, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 22c – Telephone English: Making Enquiries

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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BEP 21 – Telephoning: Opening Calls and Taking Messages

Business English, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 21 A – Telephone Skills: Starting a Call

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

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