BVP 01 – Human Resources: HR Manager

Today we’re kicking off a new series of ESL business vocabulary podcasts based on people talking about their jobs. In these episodes, we’ll learn vocabulary and language that are useful across a wide range of different professions and industries.

In this podcast we’ll hear an HR manager, Greg, describe his work and responsibilities. Afterwards, we’ll study some key vocabulary. In particular we’ll be focusing on how words are collocated, or used together. Then we’ll practice what we’ve learned.

When we think about human resource managers, many of us just think of hiring and firing, but actually, as Greg explains, the job involves a lot more than that. HR handles everything from job evaluations to settling disagreements between workers and management.

Listening Questions

1) What type of employment programs does Greg develop and manage?
2) Are there several HR managers or only one in Greg’s company?
3) Greg says that HR managers play a special role in companies that are unionized. What is this role?

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BEP 89 – Telephoning: Making Arrangements

In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And we’ll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone.

Viva is an Italian fashion company. Viva representatives Marco and Francesca are preparing to attend a fashion expo in Las Vegas with their American distributor, Foxtrot. A fashion expo, or exposition, is a kind of trade show or conference in which potential buyers look at manufacturers’ goods.

In the dialog Marco is calling his contact Adriana at Foxtrot to discuss the details of the visit. As you listen try to answer the following questions.

Listening Questions

1) What information does Adriana get from Marco?
2) What does Marco need help with?
3) Does Marco have any special requirements for the hotel?
4) What kind of food does Marco hope to eat?

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BEP 88 – Telephoning: Booking a Travel Ticket

Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone.

Viva is an Italian manufacturer of ladies’ apparel, or clothing. Marco and Francesca, Viva employees, are on a business trip. After visiting customers in the UK, they are now heading to Las Vegas in the United States to meet with their American distributor – the company that sells their product there. Marco calls a travel agent to book tickets for them.

Listening Questions

1) When does Marco want to leave and when does he want to return? Will he and Francesca be flying first class, business class or economy?
2) Does Marco ask the travel agent to “hold the fare” or does he pay for it immediately?
3) Does Marco need to pick up his and Francesca’s tickets at the travel agent’s office?

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BEP 87 – Interviews in English: Talking about Accomplishments (2)

BEP 87 - job interview business english

You’re listening to the second in a two-part Business English Podcast series on talking about accomplishments. This is one of an ongoing sequence of podcasts on job interviews in English.

The theme for this episode and the last is provide examples. In the first part, we looked at a bad and good version of a recent university graduate talking about his academic successes. We studied how to use our accomplishments to demonstrate skills and characteristics that will be attractive to our potential employer.

In this lesson, we examine another good response to the question about previous experience and describing your accomplishments. We’ll be looking at someone with a little more job experience: Yala Santos is an HR specialist who is working in a manufacturing company. She now has an opportunity to interview for an HR manager position in a business unit of a fast moving consumer goods company, Fun Beverages International. Let’s listen to how Yala deals with talking about her greatest achievement.

Ordinarily, when responding the question about your most significant accomplishment, it’s very important that you prepare to tell a story that is organized and articulate. That means the story should be well structured and flow smoothly. Though there are many ways to make your presentation, Yala uses the same general format that I like to follow.

Listening Questions

1. You will probably need to set up the story by providing some context. Where were you? What was the situation? What was at stake, that is, what did you stand to lose or gain?
2. Recount your role in the situation. How were you involved?
3. Next, discuss what you did, including any analysis or problem solving, any process you set up, and any obstacles you had to overcome.
4. Reveal the outcome and what made you proud.

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BEP 86 – Interviews in English: Talking about Accomplishments (1)

BEP 86 - business english interview

This is the first in a two-part Business English Podcast series on talking about your accomplishments. It is one of an ongoing sequence of podcasts that focus on the job interview process.

Along with your previous experience, your greatest accomplishment is one of the topics that is sure to come up in almost any job interview. This question appears in a variety of forms: What was your proudest achievement? What was your most significant accomplishment? What do you consider to be your greatest success?

No matter how it’s asked, you should be ready with a reply. Interviewers want to hear about something important that you handled. Pick an achievement that is significant to you and that is rich in detail. These two qualities will make it easy to provide examples, which is the main theme of this series.

In this lesson, we’ll be listening to a bad and good version of a recent graduate discussing his greatest accomplishment. We’ll focus on language for providing examples of the positive personal characteristics that our previous success demonstrates. Then, in Part 2 of this series, we’ll hear another good example of someone with more job experience, and we’ll examine a four-part structure for telling our success stories.

First, let’s quickly review the bad example. We’ll go back to Alexander’s interview with Michael in the electronics store. As you listen, consider the following questions. Then we’ll examine the answers in the debrief.

Listening Questions

1. Does Alex put his success into an organized, articulate story?
2. Does he present his accomplishment in a way that provides examples of skills and qualities that will be useful at his new job?

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