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Skills 360 Podcast is Now Available in iTunes

Announcements, Business Skills 360 /

Business Skills 360 - The podcast that looks at the other side of Business English.
Our Business Skills 360 Podcast is now available in iTunes: Free iTunes Subscription


Business Skills 360 lessons provide essential tips and language for communicating in English. Free transcripts, quizzes and PDF downloads are available on the myBEonline website.

Free iTunes and RSS subscription links:

Subscribe with iTunes: http://itunes.apple.com/podcast/business-skills-360-podcast/id465088372
Subscribe to the RSS feed: http://feeds.feedburner.com/Skills360

Skills 360 – Telephone English Tips (Part 2)

Business English, Business Skills 360, Customer Service, Telephone English /

Welcome back to the Skills 360 podcast.

Communicating effectively on the phone is an essential skill. And whether you’re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. Last week, we focused on your telephone attitude. Today, we’ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.

Discussion Questions

1. How much planning do you usually do before an important telephone call?
2. What do you usually do when you don’t understand what someone is trying to say on the telephone?
3. What information do you normally include when you leave a message for someone?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

Skills 360 – Telephone English Tips (Part 1)

Business English, Business Skills 360, Customer Service, Telephone English /

Welcome back to the Skills 360 podcast.

Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.

Discussion Questions

1. How do you usually answer the telephone at work?
2. What do you think a good telephone attitude involves?
3. What do you think it is okay to speak informally on the telephone?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

Skills 360 – Selling your Ideas (Part 2)

Business English, Business Skills 360, Communication, Persuasion /

Welcome back to the Business Skills 360 podcast. In this lesson, we’ll look at some more tips and techniques for selling your ideas.

Now, you know your ideas are good, but how do others? You need to make them think or even just feel that they are good. Last week, we looked at some techniques you can use. In this show, we’ll look at attitudes that you can adopt. This isn’t exactly about what you say, it’s about how you say it and the feelings or impressions your delivery creates.

Free Resources: Transcript | Quiz

Download: Podcast MP3

Skills 360 – Selling your Ideas (Part 1)

Business English, Business Skills 360, Communication, Persuasion /

Welcome back to the Business Skills 360 podcast. In this lesson, we’re going to take a look at how to ”˜sell’ your ideas and be persuasive.

You may be full of great ideas, but exactly how do you get people to buy into them? How do you get people on board with your brilliant plans? Well, today I want to share a few tools and techniques that will help you do just that.

These tools and techniques have two important effects: they build connections and they build credibility. The connections can be between you and your listeners, but they can also be between your listeners and your idea. Those connections will generate buy-in. And that credibility can be your credibility and your idea’s credibility. You, and your idea, have to be believable and trustworthy.

Free Resources: Transcript | Quiz | PDF Transcript

Download: Podcast MP3