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BEP 76 – Performance Appraisals: Setting Goals (2)

This is the second in a two-part Business English Pod lesson on job performance appraisals. In the first lesson, we…

December 8, 2007

BEP 75 – Performance Appraisals: Giving Feedback (1)

This is the first in a two-part Business English lesson that focuses on structure, skill and diplomacy in performance appraisals.…

December 2, 2007

BEP 70 – Mergers: Breaking Bad News

This is the first in a three-part Business English Pod lesson that explores the use of many different language techniques…

October 27, 2007

BEP 103e – Presentations: Describing Charts and Trends 1

This is the first of three Business English Pod lessons on describing charts and trends from our new eBook -…

October 7, 2007

BEP 62 – Persuasion 3: Satisfaction, Visualization and Action Steps

After you have established the need, you then describe the future benefits if your proposal is accepted. This is the…

August 19, 2007

BEP 60 – Persuasion 2: Establishing the Need

This is the second in a three-part Business English Pod series on presenting your ideas persuasively. In today's Business English…

August 5, 2007

BEP 59 – Persuasion 1: Getting Attention

In this three part Business English Pod series, we'll be studying Business English language and strategies for persuasion based on…

July 29, 2007

BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

June 23, 2007

BEP 53 – Customer Service: Handling Complaints 1: Empathizing

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

June 19, 2007

BEP 48 – Cold Calling: Dealing with Objections and Closing the Call

This is the last in our three-part Business English Podcast series on cold calling. In today's lesson, you'll learn how…

May 16, 2007