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BEP 25c – Travel English: Checking in for a Flight

A2, Business English, Business English Vocabulary, Travel /

BEP 25 - Travel English: Checking in for a Flight

Welcome back to Business English Pod for today’s lesson on checking in for a flight at the airport.

This Business English lesson is part of our new series of fresh takes on some of our older lessons. We’ve kept the same dialog but have new explanations and practice for our lower level learners.

So, imagine you arrive at the airport on the day of your flight. You walk up to the ticket counter to “check in.” What do you say? Well, you need to start by telling the agent you want to check in and give some information about your flight, such as where you are going. You also need to check your “baggage,” or your bags, and perhaps make a polite request for the kind of seat you want.

In fact, it’s important to be polite throughout this conversation, and it’s this polite language and vocabulary that we’ll learn today. And you may find the expressions we learn quite useful in many different travel situations.

In the dialog you’re going to hear a traveler called Robert. Robert is talking to a ticket agent because he wants to check in for his flight. Listen carefully and you will hear Robert and the ticket agent talk about Robert’s destination, his bags, seat, and ticket.

Listening Questions

1. What is Robert’s final destination?
2. How many suitcases does Robert want to check?
3. After checking his bags, what does Robert ask the ticket agent?
4. Where does Robert want to sit on the airplane?

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BEP 102c – Signposting a Presentation

A2, Business English, Presentation in English /

Welcome back to Business English Pod for today’s lesson on how to use “signposting” language to connect the different parts of a presentation in English.

To understand signposting, think about the signs you see in the street. They tell you where you are going and what you are going to see next. In the same way, when we speak, we can use words and expressions that tell our listeners where we are going and what they’re going to hear. For example, at the start of a presentation, we might say “I’m going to talk about three main ideas.” Then your listener knows the organization of your presentation. And in the middle of your presentation, you might say “So, let’s move on now” – That tells your listener that you’re changing to a new topic.

In the dialog, you are going to hear part of a presentation by a man named David. The presentation is about a company’s sales “performance.” What do I mean by “performance”? Performance is how well a person or company does what it’s supposed to do. So if a person “performs” well in his job, he’s doing good work. And if a company is “performing poorly,” it’s not doing so well. So in this presentation, you’ll hear about “sales performance.” In other words, David is talking about how well the company is selling its products.

Listening Questions

1. How many parts is the presentation divided into?
2. What’s the first topic the presenter is going to explain?
3. What’s the second topic the presenter is going to explain?

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BEP 101c – Introducing a Presentation in English

A2, Business English, Presentation in English /

In this Business English Pod lesson, we’re going to learn how to introduce a presentation in English.

And if you think this topic sounds familiar, you’re right! This lesson is the start of a new series where we’ll take a fresh look at some of our older lessons. We’re going to keep the original dialog and record new explanations and practices with the aim of making these lessons more accessible to some of our lower level learners.

In the dialog you’re going to hear a presenter named Claude. Claude is presenting an “analysis” of sales data. When we talk about “analysis” or use the verb “analyze”, we’re talking about looking closely at something to understand it. So Claude is looking closely at sales information and explaining what he sees to a group of managers.

Listening Questions

1. At the beginning of the presentation, what language does Claude use to sound friendly?
2. What is Claude’s job?
3. What does Claude “hope to” do?
4. What is the “final” part of the presentation going to be?

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BEP 69 B – Telephoning: Taking a Message

A2, Business English, Customer Service, Intermediate English, Telephone English /

Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, we’ll focus on taking a message.

Today’s lesson is also featured in our new eBook: Business English for Telephoning. This eBook covers essential language for many different types of business calls, including dealing with customers and complaints, making arrangements and checking on orders.

In our last lesson (BEP 69 A – Answering a Call), we looked at answering a call effectively. We heard an example of poor telephone skills and started in on a dialog that demonstrated good telephone skills. Today, we’re going to continue with that dialog and look at how to take a message. Have you ever missed a telephone message? Or have you received a message that didn’t contain the necessary information? If so, then you understand how important it is not just to take a message, but to do it right.

We’ll look at ways to ask someone to leave a message, information that should be included in a message, and how to offer help. You will also learn how to acknowledge, check back and confirm information that a caller gives you.

Now, let’s rejoin Mark, who works for a company called Trivesco. He is calling a shipping company, Daneline, hoping to speak with someone named Sylvie Petersen. Sylvie is not there, so Mark has to leave a message with Amy, the receptionist.

Listening Questions

1. How does the tone of Amy’s voice sound?
2. What information does Mark include in his message?
3. How does Amy make sure she has Mark’s phone number correct?

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BEP 69 A – Telephoning: Answering a Call

A2, Business English, Customer Service, Intermediate English, Telephone English /

In this Business English Pod episode, we’re going to take another look at one of our most popular and important podcasts. Today we’re talking about using the telephone in English. This is something we all do, but we don’t all do well.

Today’s lesson is also featured in our new eBook: Business English for Telephoning. This eBook covers essential language for many different types of business calls, including dealing with customers and complaints, making arrangements and checking on orders.

Talking on the telephone has become an extremely important part of business. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice. Having effective telephone skills leaves a good impression on your customers, clients, and colleagues. People are busy, so you want to be very clear, polite and organized.

In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad example, and then we’ll go into a good example of answering a call. I’m sure you’ll see a clear difference.

For our bad example, we’ll listen as Justin, an employee with Trivesco, calls a shipping company called Daneline. Justin is hoping to speak with Sylvie Petersen, but it is a receptionist named Amy who answers the phone.

Listening Questions – Bad Example
1. How would you describe Amy’s attitude?
2. Does Justin seem prepared?

Listening Questions – Good Example
1. What information does Amy include in her first sentence?
2. How does Mark Rand introduce himself?

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