*تحديث: A new version of أفضل الممارسات البيئية 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

مشاكل, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. ثم, we’ll review the language that is used to establish relationships, مناقشة المشكلة والتوصل إلى اتفاق على حل.

Download: Podcast MP3