درس بودكاست اللغة الإنجليزية للأعمال اليوم يدور حول إجراء حجز فندق.
إنه شيء يتعين علينا جميعًا القيام به: سواء كان ذلك لرحلة عمل للشركة, أو للسفر الشخصي – نحن جميعا بحاجة إلى ذلك, في وقت ما أو آخر, اتصل بالفندق لحجز غرفة. بالتاكيد, إجراء الحجوزات ليس مفيدًا للفنادق فحسب، بل أيضًا لجميع أنواع المواقف – المؤتمرات, المطاعم, السفر بالطائرة, وأي نوع آخر من الأحداث التي تتطلب منا الحجز مسبقًا.
وهذه هي المهارة التي سنتدرب عليها في هذه الحلقة – إبداء تحفظات. على طول الطريق, سنتعلم أيضًا مفردات الإقامة في الفنادق.
في الاستماع, سارة جونسون تذهب في إجازة مع زوجها. تتصل بمكتب الحجز في فندق Majestic Hotel في نيويورك, حيث الموظف, توني, يلتقط الهاتف. كما يمكنك الاستماع, انتبه إلى اللغة التي تستخدمها سارة, ومحاولة الإجابة على الأسئلة التالية.
أسئلة الاستماع
1) ما نوع الغرفة التي تريدها سارة؟? 2) ما هو الطلب الإضافي الذي لدى سارة? 3) يرتكب توني خطأً أثناء أخذ حجز سارة. ما هذا?
They say there’s one rule of conversation that you should always follow in business – don’t talk about politics, sex or religion. Actually, ومع ذلك, it seems like 90% of casual conversations are about just those things – politics, sex and religion. لذلك في هذه الحلقة, we’ll be focusing on one of these topics – politics. We’ll be learning some language that will help you cope with this difficult topic.
There’s a trick to talking about politics in business. In international business culture, it’s usually better not to express strong opinions. The focus is generally on the exchange of information rather than on debate, because the main goal is to maintain harmonious relations. غالبا, we state our opinions non-committally. That means we don’t commit ourselves to an opinion – بعبارة أخرى, we don’t voice a strong view one way or the other. في حين أن, we prefer to be vague, or ambiguous. This strategy helps avoid conflict.
So in this podcast, in addition to covering some general phrases and vocabulary for discussing politics, we’ll be studying how to soften your questions and be non-committal when necessary.
We’ll be listening to Ricardo and Lars, old colleagues who have met each other again at an international conference. They’re talking about the political situations in their home countries, Brazil and Denmark.
أسئلة الاستماع
1) Ricardo says he has heard that the Danish government is pretty far “حق”, هذا هو, conservative. But Lars seems to think that this has a good side. ما هذا? 2) Lars mentions that Brazil has won its bid to host the World Cup. Ricardo says that Brazil has a lot of work to do in which areas? 3) Lars talks about a certain kind of problem that has “cropped up”, هذا هو, appeared or occurred during Brazilian President Lula’s presidency. ما هذا?
In many countries, having a drink after work with colleagues is a popular way to relax: This kind of socializing helps us get to know each other and to build team spirit. To attract customers who are just getting off work, many bars and clubs have a “happy hour.” This is a promotion in the early evening, usually lasting an hour or so, when pubs and bars offer a special prices on drinks, مثل “buy one get one free” أو “all drinks half price.” So in this business English podcast, we will explore language that we can use to socialize with colleagues during happy hour or during other informal occasions.
Whether you drink alcohol or not, in many places around the world you will likely be invited to the bar or pub with colleagues. It’s important to know how to offer to buy drinks for others and how to make polite excuses when you’ve had enough or when it’s time to go. The same skills are also useful for other types of after-work social activities.
في مربع الحوار, we join Greg, a manager, and three people in his team – Joanna, Gary, وبن – as they order.
أسئلة الاستماع:
1) Who is paying for the first round of drinks? How can you tell? 2) Who is the person who doesn’t drink? 3) When it’s time for her to go, what excuse does Joanna make?
When you call someone but they aren’t there, often their voicemail “picks up” or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail.
Have you ever started to leave a message on someone’s voicemail, then when you heard the “beep” sound, you didn’t know what to say? When you’re speaking a foreign language, talking without preparation can be challenging, especially when you cannot see or hear the person you’re talking to. But with a little practice, you’ll be a voicemail pro.
That’s what we’ll be studying in this Business English lesson – standard phrases and language for voicemail messages, so that next time you here that “beep” you’ll know exactly what to say.
First we’ll hear a bad example. Justin Thomas works for a shipping broker called Trivesco. Brokers are “middlemen” – in this case Justin is a “newbuildings” broker, which means he helps people buy and sell new ships. Justin is calling Sylvie Peterson, a manager at the shipbuilding company Schmidt and Larsen. In the second example we hear Justin’s colleague, Mark Rand, leave a more professional message.
أسئلة الاستماع (Good Message)
1) What is Mark Rand hoping to talk to Sylvie about? 2) When will he be available to take Sylvie’s call? 3) How does Mark put a positive finish on the message?
الناس مشغولون. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.
Today we will hear a bad example and a good example of taking and leaving a telephone message.
Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase (S&ص) broker. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. Amy, the receptionist, answers the phone.
أسئلة الاستماع
مثالا سيئا 1) Does Amy answer the phone professionally? 2) Is Justin prepared?
مثال جيد 1) How does Amy answer the phone? 2) What is Mark calling about? 3) How does Amy make sure that she has got Mark’s correct phone number?
