Skills 360 – Mind your Language (Part 1)

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In today’s Skills 360 podcast we’re going to have a look at how to use modals, imperatives, and requests, to moderate your tone and soften your language.

Discussion Questions

1. How do you feel when people tell you what to do?
2. How important is it for a boss to be polite to his or her employees?
3. How do you soften your language to make suggestions?

Download: Podcast MP3